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What are you looking for?
Before you trust it — verify it.
Fraudsters impersonate I&M Bank every day — by phone, SMS, email and fake social accounts. Here's exactly how to check what's real, and what to do the moment something feels off.
Think you've been defrauded?
Suspected fraudulent transaction, or unauthorized access to your account? Call us immediately, any time, day or night.
Have your ID number and account number ready — it helps us act faster.
Spot a fake email, call or text?
Forward suspicious emails, describe a suspicious call or SMS, or flag a fake social account claiming to be I&M Bank.
Include sender details, screenshots and any links you were sent — the more detail, the faster we can act.
I&M Bank will never ask you to…
If a call, text, email or DM asks for any of the four things below, it isn't us — no matter how convincing it looks.
Share your PIN, password or OTPBy phone, SMS, email or in person — not even to our own staff.
Send a full card number or CVVOver chat, email, SMS or social media, for any reason.
Move money to a "safe account"There is no such thing — this is always a scam script.
Install remote-access softwareTo "help" with an update, refund or app problem.
If anyone asks for one of these, end the call or ignore the message — then reach us on a number you already trust, like the one above, to confirm.
Know what you're up against
Six ways fraudsters try to get to your money or your data — and what to watch for with each.
Fraud
Scammers pose as someone you trust — your bank, a government office, even a friend — to talk you into handing over money or personal information.
Find out more →SIM Swap
Someone convinces your network to move your phone number to their SIM, so they can intercept your OTPs and account alerts.
Find out more →Social Engineering
The art of manipulating people, not systems — building fake urgency or trust so you skip your usual caution.
Find out more →Card Fraud
Theft of your card details and PIN — through skimming, cloning or a stolen card — used to make unauthorized transactions.
Find out more →ICS & Malware
Malicious software hidden in a link, attachment or fake app, designed to steal your login details or take over your device.
Find out more →Cyber Security
Practical protection for the phones, laptops and tablets you actually bank from — not just theory.
Find out more →Good cyber hygiene, in five habits
None of this takes more than a minute — and together they close most of the doors fraudsters look for.
Cyber Hygiene
Simple, repeatable habits that keep you safe online — no special tools required.
- Use a unique password for banking that you don't reuse anywhere else.
- Never share your PIN, password or OTP — including with people who say they're from the bank.
- Check the sender's address and hover over links before you click.
- Keep your banking app and phone software up to date.
- Log out of internet and mobile banking when you're done, especially on shared devices.