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Cybersecurity
Incidents
Act immediately to protect your account and report.
Cyber Security Incident Reporting Guidelines
At I&M Bank we value the trust and confidence our customers place in us to protect their sensitive information and digital assets. In the event of a cybersecurity incident, your prompt reporting is essential to help us address and mitigate any potential threats. This guide outlines the procedures for reporting cybersecurity incidents and provides important information on how you can assist in our response efforts.
Spot Phony Emails, Calls & Texts
Unauthorized Access: Any attempt to gain unauthorized access to your account, personal information, or digital assets.
How to Report
Email us at [email protected] or call 0719 088 000, 0732 100 000.
The more details you give us, the better (sender info, attachments, screenshots, links).
Urgent Issues?
If you suspect a fraudulent transaction on your account, call us immediately.
Types of Cybersecurity Incidents:
Unauthorized Access
Any attempt to gain unauthorized access to your account, personal information, or digital assets.
Phishing Attempts
Suspicious emails, messages, or websites designed to deceive you into disclosing sensitive information such as username, passwords or financial details.
Data Breaches
Any indication that your personal or financial information may have been compromised, including unauthorized access or disclosure.
Reporting Procedures:
If you suspect a cybersecurity incident, act immediately to protect your account and report it to I&M Bank with as much detail and evidence as possible.
Unauthorized Access
If you suspect a cybersecurity incident, take immediate action to protect yourself and your data. This may include changing your online banking passwords, freezing your account or enabling OTP/TPIN.
Report to I&M Bank
Contact our customer support team by calling 0719 088 000, 0732 100 000 or sending an email to [email protected] to report the incident. Provide as much detail as possible, including the nature of the incident, any messages or emails received, and any actions you have taken in response.
Preserve Evidence
Preserve any evidence related to the incident, such as screenshots of suspicious emails or messages, error messages from your device, or unusual activity.
Follow Instructions
Follow any instructions provided by our customer support team to assist in the investigation and resolution of the incident, as well as the protection of your account.
Stay Informed
Keep yourself informed about the incident and any updates or actions being taken by the Bank to address it. We will strive to keep you informed of the situation and any steps you may need to take to protect yourself.
Don't hesitate to contact us
If you have any questions or concerns regarding cybersecurity incident reporting, please don’t hesitate to contact [email protected] or call 0719 088 000, 0732 100 000. Thank you for your cooperation and vigilance in helping us safeguard your digital security.
Information Security Safety Measures
Tips to keep you safe across all your online platforms
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Privacy Notice
<p>We are on your side and we care about you and your personal Data. Please read more on our privacy policy</p>