Government Payments

You can now conveniently make payments for all your E-citizen government payments such as renewing licenses, paying taxes, or accessing public records, via I&M Bank.

1. Access the e-Citizen Portal:

•  Open your web browser and go to the official e-Citizen portal (https://www.ecitizen.go.ke).

2. Log In or Register:

• If you already have an account, log in with your username and password.
• If you do not have an account, register by providing the required details, such as your national ID number, email address, and phone number.

3. Navigate to the Service:

• Once logged in, browse through the available services. These might include services like passport application, business registration, vehicle registration, or utility payments.
• Select the service you need.

4. Fill in the Required Information:

• Complete any forms or provide the necessary details for the service you are paying for.

5. Review the Payment Details:

• Confirm the amount to be paid and any other relevant details.

6. Choose a Payment Method:

•  I&M Bank transfer

7. Make the Payment:

• You can proceed to make payment either at the branch or via OTG (personal or
  business.)

8. Receive Confirmation:

• After the payment is successful, you should receive a confirmation message and /or
  receipt on the portal and via email or SMS.
• Keep this confirmation for your records.

9. Complete the Process:

• Depending on the service, you might need to wait for further instructions or
  confirmation that your application or request has been processed.