Speak Up!
I&M Bank is committed to transparency, integrity, and accountability. Your vigilance helps keep our banking environment safe and secure.
What would you like to do today?
Select the option that best describes your situation to see the relevant reporting channels.
Whistleblowing
Managed independently by Deloitte Tip-offs Anonymous · Fully confidential
If you encounter any unethical activities, fraud, or irregularities in your dealings with the Bank, you can report them confidentially through our anonymous whistleblower platform, managed by Deloitte Tip-offs Anonymous. Your identity is fully protected.
Report through any of these channels
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Free Hotline
0800 722 626
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Email
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Website
www.tip-offs.com -
Mobile Reporting
www.tip-offs.com
External Grievance Redress Mechanism (GRM)
For external stakeholders affected by I&M Bank-financed projects · Free, confidential & non-retaliatory
As part of our commitment to robust Environmental and Social Management System (ESMS) standards, I&M Group PLC provides this External Grievance Mechanism (EGM) for stakeholders impacted by our business investments or financed projects. This platform ensures that concerns related, but not limited, to environmental sustainability, human rights, fair labor practices, and corporate governance are addressed transparently. All submissions are directly managed by our specialized ESG and Climate Risk team.
Our 4-step resolution process
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1
Reception
Acknowledged within 24–48 hrs
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2
Assessment
5–7 working days
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3
Investigation
14–21 working days
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4
Resolution
Finalized upon agreement
Submit your grievance through
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ESG Team Email
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Visit any Branch
Request the External E&S Grievance Submission Form
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Free Call — Kenya
0800 722 626 · Contact Centre: +254 719 088 000