I&M Bank Kenya - Who We Are

About I&M

Strategic Aspiration

Eastern Africa’s Leading Financial Partner for Growth

Mission (M) and Core Values (CV)

To be partners of growth for all our stakeholders. We will achieve this through:

Meeting our Customers’ expectations. (M)

Meeting our Customers’ expectations. (M)

Motivating & developing every employee. (M)

Motivating & developing every employee. (M)

Enhancing shareholder value. (M)

Enhancing shareholder value. (M)

Mutual Respect (CV)

Mutual Respect (CV)

Fairness (CV)

Fairness (CV)

Innovativeness (CV)

Innovativeness (CV)

Our Vision

Our Vision

To become a company where the best people want to work. The first choice is where customers want to do business, and where shareholders are happy with their investment.

Our Culture

"Nurture a culture of fairness to our partners" - This is with regard to three key relationships.

About I&M Bank

About I&M Bank

I&M Bank was founded in 1974 as a financial services company and later converted to a commercial bank.

I&M Bank is a wholly-owned subsidiary of I&M Group PLC (previously known as I&M Holdings PLC), a public company, listed at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. Having started in 1974, it evolved from a community financial institution to a publicly listed major regional commercial bank offering a full range of corporate and retail banking services.

From June 2013, I&M Bank shares are publicly traded in the Nairobi Stock Exchange through the acquisition of its entire shareholding by I&M Group Plc (previously known as I&M Holdings PLC), a publicly listed company.

I&M Bank is a dominant player in the Kenyan market that has been consistently growing, leveraging its enhanced digital and IT capabilities to position the Bank as a leader among its peers.

British International Investment, a development finance institution wholly owned by the government of the United Kingdom owns approximately 10.68% of I&M Group Plc, the holding company of I&M Bank Ltd. In addition, I&M Bank has a technical support agreement with International Finance Corporation for staff training, product development and risk management. I&M Bank also enjoys medium-term foreign currency credit facilities from various Development Financial Institutions – Proparco, IFC, DEG and responsibility.

I&M Bank’s international correspondent banks include major multinational banks such as Bank One Ltd, Citibank NA, Commerzbank AG, Deutsche Bank AG, ICICI Limited Mumbai, Mashreq Bank PLC, Standard Bank of South Africa and Standard Chartered Bank NY.

I&M Bank’s international network includes Limited (Mauritius), I&M Bank (T) Limited, Tanzania and I&M Bank (Rwanda) Plc, Rwanda

I&M Group

I&M Group Plc operates in five countries – Kenya, Tanzania, Rwanda, Uganda and Mauritius through its subsidiaries, affiliates and joint venture investments in each of these countries. Approximately 80% of I&M Holdings Plc’s asset value stems from our Kenyan operations with the largest entity by asset value being I&M Bank LIMITED.

The Group has a major presence in Banking and Insurance, Manufacturing and Real Estate.

In Tanzania and Rwanda the Group is represented by its Banking Subsidiaries, I&M Bank (T) Limited, Tanzania and I&M Bank (Rwanda) Plc respectively, while in Uganda its representation is through I&M Burbidge Capital (U) Limited a subsidiary of I&M Burbidge Capital Limited a corporate finance advisory arm of the Group.

I&M Group also has 50% shareholding in Bank One Limited, Mauritius. An acquisition made jointly with the CIEL Finance of Mauritius, which is one of the largest and most reputable business groups in Mauritius. Bank One, with its customer base of over 50,000, a branch network of 9 branches in Mauritius, and a staff complement of over400 is a fast growing commercial bank in Mauritius.

Other Group related companies include GA Insurance Company – popularly known as GA. GA is one of the oldest insurance companies operating in Kenya specializing in all classes of general insurance. Having its parentage from General Accident UK, it was incorporated as Kenyan Insurance Company in 1979. Enjoying its presence over 50 years, GA has earned its standing as one of the reputable insurance companies in Kenya.

Our Objectives

To Become A Company Where The Best People Want To Work

The First Choice Where Customers Want To Do Business, And

Where Shareholder Are Happy With Their Investment

Bank Awards

I&M Bank's quality and impressive growth, as well as progressive management practices, have been recognized with many awards over the years. We are a regular recipient of several awards in the annually held Banking Awards Ceremony in Nairobi, including several awards for Product Innovation and for the Most Efficient Bank. We have also been recognized in several Company of The Year Awards in every year that we have participated in them.

2021: Think Business

2021: Think Business

2nd Runners Up - The Best Bank in Tier 1

2021: Think Business

2021: Think Business

2nd Runners Up - The Most Efficient Bank

2019: Legal Awards

2019: Legal Awards

2nd Runners Up (Corporate Legal Department)

2019: Think Business

2019: Think Business

Most Efficient Bank, 2nd Runners Up

2019: Think Business

2019: Think Business

Bank with the lowest charge for SMEs, 1st Runners Up

2019: Think Business

2019: Think Business

Bank with the lowest charge overall, Winner

2017: Annual Visa Dinner

2017: Annual Visa Dinner

Visa E-commerce Acquiring Award for the highest e-commerce volumes in 2017

2017: Think Business

2017: Think Business

Most Efficient Bank in Kenya - 2nd Runner Up

2016: Visa Awards

2016: Visa Awards

E-commerce Warrior Award

2016:  East Africa Awards

2016: East Africa Awards

Best Bank in Corporate Governance

2016: Banking Awards

2016: Banking Awards

Best Bank in Kenya – Tier 2 – Runners Up

2015: Think Business

2015: Think Business

Most Efficient Bank – 2nd Runner up

2015: Think Business

2015: Think Business

Best Bank in Kenya – Tier 2 – Winner

2015: Think Business

2015: Think Business

Best Bank in Internet Banking – Winner

2015: East Africa Banking Awards

2015: East Africa Banking Awards

Best Diaspora Offering

2014:  Banking Awards

2014: Banking Awards

Best Bank in Mortgage Finance

2014: 2014: Banking Awards

2014: 2014: Banking Awards

Best Bank Tier 2 - 1st Runner Up

2014:  Banking Awards

2014: Banking Awards

Best Bank in Internet Banking - Winner (I-Click Internet Banking )

2013: Banking Awards

2013: Banking Awards

Best Bank Tier 2 - 3rd Position

2012:  Banking Awards

2012: Banking Awards

Best Bank in Product Innovation – Winner (Step-Up Home Loan Product) | Best Bank Tier 2 -1st Runner Up | Most Efficient Bank – 2nd Runner Up

2011: Banking Awards

2011: Banking Awards

Best Bank in Product Innovation - Winner (M-PESA Prepaid Visa card ) | Best Bank Tier 2 - 1st Runner Up | Most Efficient Bank - 2nd Runner Up

2010:  Banking Awards

2010: Banking Awards

Best Bank in Technology Use -2nd Runner Up

2009: Banking Awards

2009: Banking Awards

Best Bank in Product Innovation -1st Runner Up ( Recurring Deposit)

2008: Banking Awards

2008: Banking Awards

Most Efficient Bank – Winner | Best Bank in Product Marketing –1st Runner Up (NextGen Account)

2007:  Banking Awards

2007: Banking Awards

Most Efficient Bank - Winner

2006: Banking Awards

2006: Banking Awards

Most Efficient Bank - 2nd Runner Up

2005:  COYA Awards

2005: COYA Awards

Corporate Planning Management | Information Management

2004:  COYA Awards

2004: COYA Awards

Information Management | Human Resources Managemen