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E-Commerce | I&M Webpay
Keep your business open 24/7 with I&M Webpay
I&M WebPay
The I&M Bank online payment service, better known as I&M WebPay is an online payment service by I&M Bank. First of its kind in Kenya, it was launched several years ago and allows merchants to accept online payments through Visa, MasterCard, and Union Pay credit, prepaid, and debit cards. The system has boosted e-commerce locally and opened more opportunities to business owners.
Vast E-Commerce Experience:
- I&M Bank was the first bank in Eastern and Central Africa to be granted an e-Commerce acquiring license by Visa and MasterCard.
- The solution enables merchants to receive online payments from local and international customers.
- Payments can be made through a payment link or directly from the merchant’s websites.
- Customers can pay using credit, debit, virtual, and prepaid cards from anywhere in the world.
Features:
- Convenience: Customers can make online payments from their offices, homes, or mobile phones.
- Wider Reach: Sell goods and services online locally and internationally.
- Safe & Secure: Utilizes 3D Secure and PCI-DSS compliant security standards.
- Cost Savings: Reducs costs associated with cash handling.
- 24/7 Access: Provides customers with round-the-clock access to your products and services.
Benefits:
- Increased payment flexibility.
- Global reach.
- No website needed: No shopping cart or booking engine required.
- Quick, Free Setup: Easy to set up at no cost.
- Flexible Requests: Use for single or batch payment requests via an uploaded file.
- Personalized Messages: Send standard payment requests with personalized messages.
- Notifications: Receive SMS and email notifications for payments.
- Online Convenience: Customers don't need to visit your premises.
- Fast Settlement: Short turnaround time of T+1 working day.
In addition, the following benefits will accrue directly to your organization:
- Shorter settlement turnaround time of T+1.
- Currency in either USD Dollar or Kenya Shillings.
- All Visa cards, MasterCard, and Union Pay Cards accepted.
- Email and SMS channels are provided for cardholders on each payment request.
- A confirmation email is sent both to you and the payer once transaction is completed.
- 3D-secure payments are supported.
- Refund functionality is supported.
- In-depth reporting module with customizable reports are available.
- Most competitive pricing in the market.
We have 3 options for the solution:
The Lite Option
The Lite option uses a hosted payment page which means minimal integration is required. This is ideal for merchants with limited technical resources. In addition, the payments are secure, for cardholders are redirected to I&M WebPay’s secure payment page. There is quick deployment, which simplifies integration and reduces deployment time. This tool is best for small and medium-sized websites.
The Enterprise Option
The Enterprise option is ideal for medium and large websites. The compatibility is written in Java and .Net, it runs on any OS supporting a virtual machine. There is full integration, which allows complete integration of the payment process into your website. Furthermore, there is customization, which creates room for database storage, formatting, and development are fully customizable by the developer.
The Enterprise option is best suited for:
- Complex and large internet merchants.
- Merchants with very high numbers of transactions.
- Corporates with many payment channels.
- Websites that are developed using languages other than .Net and Java.
- Hardware and equipment (like kiosks) that require payments.
The DiVert Link
The DiVert link is ideal for businesses seeking to expand online sales and reduce transaction costs. It has personalized requests that send customized email payment requests to customers; the messages include the customer’s name, payment amount, timeframe, and optional invoice. There is no website or technical resources required.
DiVert is ideal for:
- Businesses selling offline, but need to be paid online. The merchant receives orders for their products or services in the usual manner and then sends a payment link to the buyers.
- Call Centre Payments: Securely complete bookings made over the phone or website by credit card.
- One-Off Payments: Ideal for promotional campaigns, conferences, etc.
- Recurring Payments: Suitable for utilities and other regular payments.
- Outstanding Payments: Cost-effective way to request payments for outstanding amounts.
Our key clients include Airlines, Hotels, Tours and Travel Companies, Retailers, Governments, NGO’s, Payment Service Providers amongst others.
New Features
For I&M to serve its e-commerce merchants better and to compete in the ever-changing dynamic world of payments, I&M WebPay now offers additional new features, aimed at making it a 360 degrees payment solution that adopts and interconnects to the current market trends. The platform has been redeveloped to incorporate the following features:
i) Plugins to various popular shopping carts
ii) MPESA XPRESS, also known as STK PUSH
Plugins to Various Shopping Carts
A shopping cart is a software that allows website visitors to select, reserve, and purchase a product or service from an e-commerce merchant. It’s an essential part of a retailer’s online store that streamlines the online shopping experience.
Many e-commerce websites now use off-the-shelf shopping carts which are developed for various specialized industries.
This makes it easy for the website owner to start selling goods and services almost instantaneously once they have downloaded their preferred shopping cart. The challenge comes when they want to accept payments online since most of these shopping carts are only integrated with international payment solutions like PayPal.
I&M WebPay has now built plugins into the most used shopping carts, making it possible for local website owners to receive payments locally. The shopping carts we are integrated to are:
- Shopify
- Woo Commerce
- Open Cart
- Virtual Cart
In addition to the plugins, there are various APIs available that web developers could use to connect to the shopping carts. Currently we have about 15 merchants using the shopping cart plugins and they have all reported increased sales over the short period they have onboard. We need your help to spread the word so that we can onboard even more.
M-PESA XPRESS
M-PESA has become widely accepted as a payment service over the years and has seen increased uptake among many businesses. I&M Bank has now introduced M-PESA Xpress which allows clients to accept M-PESA payments through their websites or mobile applications.
The new service improves the user journey when making M-PESA payments over the internet. A customer can shop for selected goods or services on a website or mobile application and complete the transaction seamlessly by inputting their M-PESA security pin on their mobile phone to authorize the transaction.
Frequently Asked Questions
As an I&M e-commerce merchant, you will be required to open a business account with I&M. This will facilitate payment of all the settled transactions into your business current account.
As an I&M Bank e-commerce merchant, you will be able to accept payment in both USD & KES. Settlement into your merchant account will be in the specified currency at the time opening the account. However, please note that any card denominated in any currency can be used on the platform and a conversion to USD or KES will happen at the cardholder’s bank.
We are currently able to process Visa, MasterCard and Union Pay transactions.
The platform utilizes the highest available encryption technology to ensure that customer’s credit card information is kept safe. The gateway also utilizes 3 D-Secure (Verified by Visa and MasterCard Secure Code) which significantly reduces chances of fraud. The platform is PCI-DSS Level 1 certified.
I&M has significantly reduced the fees required for these services. However, due to the relatively different needs of each merchant we cannot give a blanket cost for all. We recommend that you contact the e-commerce team on [email protected] and we’ll guarantee you charges you will be very comfortable with.
I&M Bank transfers funds to your account the next day after a transaction happens (T+1) basis.
Integration is simple; it typically takes a web designer less than a day. For details on integration issues, please see the developer’s guide for our gateway located at https://iveri.com/
Iveri has plugins for WordPress on woo commerce, Shopify, virtual mart among others.
No problem! Our DiVert payment link will work for you.
Interested?
If you would like to sign up or get more information on the I&M WebPay solutions, please Call +254(0)203221000
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