How does I&M OTG Web and App protect your finances?

Knowing that your money is safe from fraud, loss, and other financial uncertainties is one perfect way to have peace of mind. With technology and digitization of banking systems, this particular issue may seem subtle but is not to be ignored. You deserve to be guaranteed security of that holiday savings, school fees and maybe short-term goal finances you saved. How about salary?

Let me tell you how OTG is at your defense.

Also read; 5 things to look at when choosing your potential Business banking partner.

1. Ability to lock a card or temporarily block it.

The I&M OTG app has features that allow you to temporarily lock your card in case of loss or suspected fraud using your card. You can also permanently block your card when you feel like you want to completely end all future transactions with that very card. This will inhibit any malicious payments or transactions procured with your card outside your knowledge. This protects you from losing your money.

2. Access Authentication.

The I&M OTG app has built in security features that require you to authenticate every transaction you make through OTP via SMS or email and also using authentication apps like Google authenticator. This are features put to ensure that only you are able to authorize payments or transactions. This not only protects your money but also ensures you are fully aware of the transactions initiated via your OTG platform.

3. The Stop Cheque Feature.

All I&M OTG users have the ability to stop a cheque transaction from the App. Despite the fact that this service is charged, it is notable that being able to block a cheque transaction without walking into a bank or branch is beneficial and saves time for customers. This will also protect you from cheque fraud thus guaranteeing you security for your money.

4. Transaction statements.

Knowing how much you spend and where you are spending your hard-earned money is beneficial as it keeps your spending in check. I&M OTG web and App notifies you of all transactions initiated via SMS and email. You also get to receive a transactions record email alert for the day. This keeps you in the know of all your transactions. You are able to detect any transactions that you did not initiate and make necessary follow-ups.

Did you know that I&M Bank is among the best banks in kenya and could be one of the best place to bank and even work? Check out some of opportunities you can apply for.

By Omido Joshua

Holiday budgeting tips

Howdy, hope you’ve been holding up well…Myself I have been great. We have reached that time of the year where the environment is filled with joy and happiness from friend and family. We all love the festivities and the good vibes it brings… the down part is if one is not careful, they can quickly end up broke.

To save you from this, here are a few tips on how to budget this festive season and only spend on what you can afford

1.Stick to your holiday budgeting

Same way you usually have a budget that you work with in other spheres of your life, you should have a budget for the festivities. Figure out how much you want to spend and how much you can afford before you begin shopping. Don’t forget to factor in home décor as they tend to be very pricy around the festivities.

A good plan shouldn’t take away from the holiday shopping experience, which many people understandably enjoy. Instead, it will keep you focused on the presents you want to give and make you think twice before going off budget.

2. Set a budget for each person

Set a budget for each person you’re buying gifts for and don’t go over. Gift-giving is about the thought and sentiment, not the price, so resist the urge to escalate beyond your budget. Perhaps ask family members to agree on a spending limit for holiday gifts. Or use a Secret Santa or a similar type of exchange to reduce the number of gifts each individual has to buy while ensuring fairness around the number of presents each person receives.

3. Shop around and look for deals

Although you shouldn’t set your holiday budget expecting to find big discounts for the items on your list, deals and items on sale can save you some money. You can research online for prices, and consider online retailers that might have better prices and/or offer free shipping. And if some item is continually coming up more expensive than you thought it would be, consider if your friend or family member would be just as happy with a different, more reasonably priced present.

4 Consider homemade gifts

If your holiday budget turns out to be tighter than expected, consider alternative types of gifts that are easier on your budget and often more meaningful than something from the store.

The possibilities for homemade gifts are unlimited! Make a Christmas ornament or decoration, bake a tin of cookies, or even offer to take your friend out for dinner after the holidays. In many ways, these gifts are more appreciated and memorable than a store-bought present. Remember, for many people, the holiday experience with loved ones is what makes this time of year great—not necessarily the presents they receive.

In conclusion, always remember there is life post the festive season. It is pointless having an epic holiday season only for you to suffer come January. It makes sense balancing things out. Ensure you budget well for the festivities and put money aside for January, that way you are guaranteed of comfort post the holiday season. With that, have a Merry Christmas and happy new year

Regards,

Seline Awuor

Do you Really Understand Credit Cards?

Talk about credit cards? Certainly!

A credit card is a financial instrument that allows you to borrow money from a lender in order to make purchases or withdraw cash. When you use a credit card, you are essentially borrowing money from the credit card issuer up to a certain limit, and agreeing to pay back the borrowed amount plus interest.

Credit cards can be a convenient way to make purchases and access cash. It is important to use them responsibly in order to avoid debt and maintain a good credit score especially during this inflation period. To use a credit card, you will need to apply for one & be approved by the issuer like I&M Bank. You will be given a credit limit, which is the maximum amount that you can borrow at any given time.

You can make purchases or withdraw cash up to this limit. Each month, you will receive a statement detailing your purchases and any fees or interest charges that have been applied to your account. You will then have the option to pay off the entire balance, or just a portion of it. If you only pay a portion of your balance, the unpaid amount will accrue interest, which can be expensive over time.

Also read on possible ways of Managing Credit.

There are many different types of credit cards available, each with its own features and benefits. Some credit cards offer rewards programs, such as cash back or points for every dollar you spend. Others may have lower interest rates or offer introductory promotions such as no interest for a certain period of time.

It is important to compare credit cards and choose one that best meets your needs and financial situation. It is also important to use credit cards responsibly in order to avoid debt and maintain a good credit score. This means, only using your credit card for purchases that you can afford to pay off in full each month and not exceed your credit limit. If you use credit cards responsibly, they can be a very useful financial tool.

Also read 5 things to look at when choosing your potential Business banking partner.

By Omido Joshua

The 6-step financial planning process for small businesses

Howdy, hope you have been holding up well since our last encounter. Last time I took you through financial planning and why it is a must for your business. Today I want to share with you a 6-step process guide to assist you come up with a financial plan for your business.

Step 1: Understand your financial circumstances

To start off, you should have a clear understanding of your current financial status. You should know what are your current assets and liabilities, insurance coverage, cash flow, taxes, risk tolerance, mutual funds and net worth. Understanding your financial circumstance will give you a base to build a solid financial plan.

Step 2: Review Your Business Plan

Your business plan greatly informs your financial plan. Your financial plan should be in harmony with your company’s mission, vision, and other components of your business plan.

Step 3: Develop Specific Financial Goals

To shoot or score a goal, you need to first aim. Same applies to your business’s finances. The success of your financial goal is highly dependent on your financial plan. To have an effective financial plan, your financial goals must be SMART – specific, measurable, achievable, relevant and time-bound

Document fixed expenses and anticipate your variable costs based on existing data. Create financial projections for your weekly, monthly, or annual planning process. The projection scope and timeframe you should use depends on your cash flow.

It’s a smart move to go over your financial decisions with a financial advisor or an accountant.

There are many variables to consider, so your plan needs to be flexible. But you should also be careful to remain within your risk tolerance and capabilities.

Step 4: Evaluate Risks and Plan for Contingencies

The best way to bulletproof your business against unplanned life events and potential difficulties is to gauge risks and think of solutions in advance.

As you are budgeting for estate planning, ensure you plan for an emergency fund and insurance.

Some decisions require a low level of financial risk, while others may be worth giving an extra thought.

Step 5: Develop and Implement a Financial Plan

This is the part where you turn all your goals, analysis, and evaluations into a working strategy.

In the development stage, you convert your data into a game plan. Implementation is following through on that plan to get your desired results.

You can lay out an excellent plan with or without a financial professional’s help. But it takes grit, discipline, and zeal to put it into action without procrastinating.

Even if you’ve been working through the previous steps on your own, you may need the help of a financial planning professional to help with your plan.

Step 6: Monitor, Reevaluate, and Update Your Financial Plan

As time goes by, your current course of action, perspectives, and financial circumstances will evolve.

That’s why you should never stop adjusting your financial plan. A good financial plan is highly flexible while it sticks within the limits of your risk tolerance.

There are foreseeable life events you can plan for, such as childbirth, marriage, and moving to a new city. Usually, when such events happen, they make a significant difference in your relationship with money and your business.

Re-evaluation is a crucial and infinitely repeated financial planning step. Continue to monitor and update your financial plan throughout changes in tax laws, interest rates, economic recessions, and other events beyond your control.

Regards,

Seline Awuor

4 Signs that you’re excessively invested in your work.

You might have read about Elon Musk’s working style, right? He is a renowned inspiration to many aspiring CEOs and junior staff. Did you know that Elon works very hard, at least 100 hours a week? In fact, many times, he goes long hours for weeks without leaving work to rest instead he would sleep on the floor in the factory. From a common man’s boss or worker, this sounds quite impressive that every company would rush for such a hard-working individual, but wait a minute, think of it this way, Not trying to say that being invested in your job is a bad idea, but it’s worth noting that it has both good and bad sides to it. On one hand, your passion propels you to perform and succeed. On the other, being overly attached to work can drag you down, drain your energy and affect your confidence.

Here are some signs to watch out for and what to do about them;

1. You let workflow into your personal life or home.

When the urge to over deliver and impress your employer overrides your off-work time and emotional wellbeing. This is when working more makes you feel good about yourself thus you try to prove your worth by working more even when you need a break at home. This sometimes goes unnoticeable but hugely impacts your health and work life balance.

2. You get offended by criticism or negative feedback against your work

When you find yourself feeling angry, sidelined, demoralized and insecure upon receiving feedback that seems negative on your hard work. It may be a comment from your boss, this makes you become preoccupied by people’s opinions hence you develop fear of uncertainty on how people think of you.

3. When suddenly, your job tittle becomes your identity off work.

When you allow your job to define who you are in a society. People know you not for who you are but for what you do for your organization. This is a perilous place to be because it makes you insecure and in fear of losing your job since your self-worth is pegged on your job title.

4. When you want to please everyone at work

It’s nowadays common to say, ‘your job is your second home” But this is not true. Sometimes you feel the need to put other people’s needs before yours or think that by solving other people’s problems, you become their hero. This also manifests when you fear expressing your challenges or asking for help because you feel like this will make you appear week or incompetent. 

A little physical and emotional distance from your job can go a long way in improving your wellbeing. Sometimes it can be doing what you enjoy besides work and be good at them. This can be taking part in a hobby, exercise, community service or doing anything that will take your mind off your job.


Remember, your work does not define you, it’s only what you do.

Did you know that I&M Bank is among the best banks in kenya and could be one of the best place to bank and even work? Check out some of opportunities you can apply for.

Also read; Stress & Resilience; The Perfect Balance in the Workplace

By Omido Joshua

Financial planning for small businesses

Low starting capital and good profit-margins make small businesses relatively easy to start. Unfortunately, the vast majority of small businesses still fail.

Two of the biggest reasons why these businesses fail is

  • Lack of proper financial planning
  • Cash flow problems

Having a solid financial planning process for your business is vital so that you can be able to keep your business a float and grow it over time.

Financial planning and analysis is the process of budgeting, evaluating, predicting, and planning the expected economic outcomes of a business to achieve its financial goals. The financial planning process assists in wealth management and business growth forecasting.

A financial plan is a document that paints a comprehensive picture of your business’s current finances, its financial goals and any strategies you've set to achieve those goals. Good financial planning should include details about your entity’s cash flow, savings, debt, investments, insurance, and any other elements of its financial life

The process of financial planning and analysis should be all-inclusive and tailored to your business’s financial goals, risk tolerance, and existing situations in your planning cycle.

Financial planning for your business will help you:

Define your financial goals

A financial plan empowers you to build a streamlined workflow that guarantees more customers, a high rate of return, and a profitable financial future. Financial planning knowledge helps in the development of strategic performance management systems.

Check the viability of your financial goals

A financial planning process prevents you from setting non-realistic financial and business goals.

Avoid a negative cash flow

Financial planning advice and strategic decisions help ensure proper money management.

You could be making a lot of sales in your business. However, if you do not have a financial plan to check cash inflow and outflow, you may be spending more than you earn. 

Create yardsticks to measure your process

With a financial plan, you can set monetary goals to measure your business’s achievements. 

Your goals serve as touchstones that let you know if you’re making progress in your online store or not. 

Reduce business-induced anxiety

When you have a financial plan in place, you get a sense of relief from financial worries. If you have done financial forecasting and strategic planning, you’ll have the confidence to get through your e-commerce website’s financial troubles.

You can decide to create an effective financial plan for your business by yourself or seek the help of a certified financial planner. As I finish off, always remember the wise words of Alexander Graham “Before anything else, preparation is key to success”. Just as you plan for other facets of your life, you should prioritize planning financially for your business.

5 things to look at when choosing your potential Business banking partner.

Choosing the right banking partner is more than just interest rates and lending options. Modern day businesses need the financial flexibility to keep up in a highly digital global economy that is often dynamic and moves fast. Organisations need banks that offer the support, services and flexibility required to drive and sustain growth.

Five key thinks to look can be as below:

Look for their digital banking options

Convenience and accessibility for financial services is paramount to have a sustainable business model. As the society moves fast enabled by cloud-based services, web and mobile apps, organisations also have to keep up with their back-office systems fast and efficiently. If the only way to engage your banking partner is in person, then that’s a wrong choice for your business as your employees will waste a lot of time back and forth to access these basic banking services. Checkout how I&M OTG Business has made banking convenient.

Look out for their global reach

Digital technologies are breaking down traditional barriers between customers and businesses, including geographic issues. Customers can interact with brands in new, more intuitive ways; thus organizations need financial institutions that operate across national borders & across the globe. This could make your operations much easier in the event your business expands to other geographies and with services like, I&M Brisk, it is one less headache for your business to look for a banking partner.

Analyse their range of services

Advisory options for corporate banking customers are invaluable, but only if they are accompanied by flexible service models that give businesses a wide range of solutions from which to choose. Don't neglect the full range of services available from a banking partner, as businesses today are increasingly pulled in many directions at once. You may need to bolster growth in one part of your organization while becoming conservative in your investments elsewhere. It is therefore noteworthy for one to look for a bank that blends investment advisory, Insurance advisory, lending options and other corporate-focused services than those that provide basic financing solutions only.

Look out for services based on need

Most organizations struggle with making sense of how different service offerings impact their business models without fully understanding how banking, insurance, wealth management and legal issues come together to impact their situation in terms of profitability, growth, and financial liquidity. Banks that offer needs-based services help organizations understand the holistic circumstances around their financial health situation and make the best decisions possible. Ultimately, businesses should look for a bank that sets itself apart because it is ultimately standing out based on relationships and advice, not products and interest rates.

Look for specialized advisory services

Look for a bank that will advise you on services and lending options that will foster growth. Most banks offer some basic advice on the best uses of different account and loan types, but the approach often focuses on providing enough details to push a customer to a decision. Businesses face varied demands depending on the specifics of their industry and market at a given time. In particular, focus on identifying if a bank you are considering offers advisors with specialized knowledge for your industry to go along with general banking expertise.

Did you know that I&M Bank is one of the best banks in kenya that offers industry based financial advisory services like insurance, credit and wealth management services? Find our more here.

By Omido Joshua

Stress & Resilience; The Perfect Balance in the Workplace

Stress in its simplest definition is the physical, emotional and mental reaction to what is going on around you. While it has become a common occurrence in this modern world, it is something that can be managed given the right reaction, understanding and support.

The current local and global events are having an impact on everyone be it the high prices, lack of commodities or insecurity and with this comes a lot of stress which eventually finds its way into the workplace. Stress resilience is very key right now because it allows employees to skill-fully adapt to the changes while at the same time keeping a healthy mental balance and focus which does not affect their productivity or performance.

Stress in the workplace needs to be managed well because every employee is key to the successful running of any business. These are just a few of the main causes of stress in many offices

The Workplace Organisational Culture

If you find it difficult to interact with your bosses or colleagues, then it will be next to impossible to have any work done and you will be stressed. There must be a very well defined, interactive and open communication channel that everyone feels comfortable to tap into at any time.

Job Content and Demands

Are you constantly feeling under pressure to meet deadlines or maybe feel like everything is collapsing around you? This is a clear sign of stress and the best way to manage it, is to pace yourself. Create a good work plan with mental breaks and most of all a few minutes of pure silence to reboot and get your brain running fresh again.

Role Conflict

Finding yourself working in a department or role that you did not interview for or feel overqualified for may bring stress. We grow when we are working in the positions that we are best qualified and skilled in and making unwelcome changes without consultation will often throw people off balance and greatly reduce work productivity.

Poor Workplace Relationships

Work is like a second home, and everyone needs to get along, seeing that we spend many hours under the same roof. If there are any disagreements and issues, resentment can arise affecting a person’s productivity positive energy and most of all joy in the role. Everyone must feel appreciated and part of the company, any form of discrimination or tension can create conflict that must be avoided.

Did you know that I&M Bank is among the best banks in kenya and could be one of the best place to bank and even work? Check out some of opportunities you can apply for.

Conclusion

Having a positive mental outlook will go a long way is helping you to become resilient to the various stressors around us. We cannot avoid stress, but we can find ways to handle and manage it in a way that does not affect the normal running of the business or important work relationships. How we deal with stress will help us become resilient to it.

Start by getting a good night’s sleep, eat a well-balanced diet, find someone that you can talk to when things feel out of hand, keep a positive outlook to life and most of all be grateful for what you have. Thanksgiving has a way of making one realise that it is not as bad as it seems, because if you checked keenly someone out there has it worse off than you.

Self-care starts with you and then spreads out to your colleagues and then creates a healthy stress-free workplace.

By Omido Joshua

Candid Corporate Culture

Howdy,

I hope you have been great; myself I have been doing well. It is always a pleasure to catch up with you and discuss various issues and topics.

Honesty in communication is vital in any organisation. It helps strengthen trust and instil confidence as well as create room for constructive feedback. Corporate leaders must be able to identify the symptoms of the lack of candour and be determined to change the rules of such behaviour.

According to the World Economic Forum, candid and open conversations at work are a crucial part of psychological safety in the workplace; when employees are able to have candid conversations and know that they will be heard, and not punished or victimised, they are more engaged with and committed to their work.

Freedom to be candid doesn't mean it's okay to be disrespectful. One-sided conversations cause hurt feelings, sap morale and hinder resolution. When providing feedback, there are definitely positive ways in which honest feedback can be relayed without hurting the feelings of the other person. Here is a guide on how to have effective and candid conversations in the workplace.

Focus on the good of the company. The aim of feedback should be finding ways to solve problems or improve situations to build a better business together. At no point should the objective be to punish others or get the other person in trouble. The goal should be to improve the team dynamic, not foster division.

Stick to the facts. Favour verifiable statements over judgments. Stating “We received 10 customer complaints this week…” promotes thoughtful investigation as opposed to “Customers are complaining about you…” That encourages defensiveness.

Assume best intentions. No matter how much you may disagree with individual coworkers, it’s always a safe bet that everyone in the workplace wants to do a good job. Keeping this in mind can help prevent conversations from becoming too personal or accusatory. In the event that you happen to have the facts wrong or speak before knowing the whole story, you won’t look like a bad person when the truth comes to light. Always state your concern in a manner that recognises effort, such as “I think it’s great that you’re tackling the issue of X, but I worry that Y might happen if we approach it that way.”

Get to the point. Sugarcoating your feedback can raise anxiety and often muddles your message. Being polite but succinct shows others on your team that you value their time and know that they are professionals who can handle the truth when it’s presented properly. “I found a number in your report that seems off” may not be what someone wants to hear, but they’ll appreciate quickly knowing.

Be considerate. Candour does not mean disregarding other people’s feelings. Take a moment to gather your thoughts and composure before presenting negative feedback, and remember to keep language and tone civil. Likewise, avoid embarrassing someone in front of others. Leaders should be treated to this courtesy as well, meaning they shouldn’t be blind-sided during a meeting or subject to public belittling. If a topic needs to be discussed in a larger group, avoid singling any one individual out without first talking it over with them in private.

Don’t kill the messenger. Finally, realise that it requires courage for someone to come forward with unpleasant news. Take an individual’s comments seriously, but not personally, and remember that they are only trying to make the company better.

As I finish, I would like to remind you that the success of any enterprise is predicated on people working together effectively to produce great results. Candour gets everything out in the open and allows for productive, adult conversations. Great alignment and coordination demand the free flow of ideas, plans, and information.

Yours faithfully,

IMBA

Ways to achieve financial freedom

Financial freedom is a state of having enough wealth to live on without having to work for money. It's the ability to have control over your time and the ability to do what you want, when you want, without having to worry about money. For many people, financial freedom is a life-long goal that they strive to achieve. In this article, we will explore the concept of financial freedom and the steps you can take to attain it.

Generate income that doesn't require your active involvement.

To start, it's important to understand that financial freedom doesn't mean you'll never have to work again. Rather, it means that you'll have enough passive income to cover your living expenses, so you can choose to work if you want to, rather than because you have to. There are many ways to generate passive income, such as investing in real estate, stocks, or bonds, or starting a business that can run without you. The key is to find ways to generate income that doesn't require your active involvement.

Continuously educate yourself about personal finance.

Personal finance is a broad and ever-changing field, with new information and strategies constantly emerging. By educating yourself and staying up-to-date with the latest developments, you can make informed decisions about how to manage your money and achieve your financial goals. Reading books, articles, and blogs about personal finance, listening to podcasts, and attending seminars and workshops are all great ways to learn more about money management.

Invest your money wisely.

It's also important to invest your money wisely. This includes investing in a diverse range of assets, such as stocks, bonds, real estate, and businesses. You should also educate yourself about investing and take calculated risks. When done correctly, investing can provide a significant boost to your wealth over time.

Eliminate debt – Important.

Another key to achieving financial freedom is to eliminate debt. Debt can be a significant obstacle to achieving financial freedom, as it requires you to use your income to pay interest and principal, rather than saving and investing. By paying off your debt, you'll be able to put more money towards saving and investing.

Surround yourself with supportive people.

The people around you can have a big impact on your financial success. If you surround yourself with people who are fiscally responsible and have similar financial goals, you're more likely to stay on track and achieve your own financial freedom. On the other hand, if you surround yourself with people who are constantly spending or have different financial values, you may be tempted to stray from your own financial plan. Surround yourself with people who can help you maintain your focus on achieving financial freedom.

Finally, it's important to remember that financial freedom is a journey, not a destination. It takes time, effort, and dedication to achieve, and even once you reach it, you'll need to continue to manage your finances to maintain it. Check out I&M Wealth Management Services. But with the right mindset, a budget, and a plan for generating passive income, you can achieve financial freedom and live the life you've always dreamed of.

By Omido Joshua

Here are 7 tips to help you start investing

Investing can be a great way to grow your wealth over time, but it can also be a bit intimidating for those who are new to it. Here are a few basic steps you can take to get started on your investing journey:

1. Set your goals.

The first step in any investment strategy is to determine your financial goals. Are you saving for a down payment on a house? Do you want to have a nest egg for retirement? Are you looking for a short-term investment to generate some extra cash? Knowing what you want to achieve will help you determine how much to invest, what types of investments to consider, and how long you're willing to wait to see a return on your investment.

2. Understand the types of investments.

There are many different types of investments to choose from, including stocks, bonds, real estate, and more. It's important to understand the basics of each type of investment and how they work, as well as their potential risks and rewards. For example, stocks tend to be more volatile and can provide higher returns over the long-term, while bonds are generally considered to be less risky and provide more stable, albeit lower, returns.

3. Diversify your portfolio.

Diversification is key when it comes to investing. By spreading your money across different types of investments, you can reduce your overall risk. This is because different types of investments tend to perform differently depending on the economic climate. For example, if the stock market is performing poorly, bonds may still be providing returns, which can help to cushion the blow.

4. Research before investing.

It's important to do your own research before investing in any particular stock or fund. You should look at the company's financial statements, understand their business model, and stay up-to-date on any news or developments that might affect the company's performance.

5. Be patient.

Investing is a long-term game, and it's important to be patient and to stick to your investment strategy, even during times of market volatility. Remember that the stock market will go through ups and downs, but over the long term, it has a tendency to increase in value.

6. Start small

You don't need a lot of money to start investing. Many investment platforms allow you to start investing with a small amount of money and purchase fractional shares.

7. Review and rebalance.

Regularly review and rebalance your portfolio to make sure that it still aligns with your investment goals and risk tolerance. This will help you stay on track to achieve your financial goals, and also ensures that you are not taking on more risk than you can handle.

Investing can be a great way to grow your wealth over time, but it's important to remember that there are risks involved. By following these basic steps, you can get started on your investing journey and take the first step towards building your financial future.

Remember that past performance is no guarantee of future results. It's also important to consult professional financial advisors like I&M Burbidge Capital before making any investment decisions.

By Omido Joshua

Managing Credit

We are smack in the middle of the year, hope so far all has been well for you. For the longest time, taking loans or getting a credit card has been deemed as sin, but today I want us to revise that. Yes credit can be risky, but it doesn’t mean it can’t work for you and should be avoided like plague.

The number one rule of responsible credit use is to always pay your bills on time! Late or missed payments have a big impact on your ability to secure new credit. But, there is more to being a better borrower than making timely monthly payments. Lenders consider the full financial health of an individual who is applying for a credit product, so you will want to make sure that your credit portfolio isn’t lacking in any key areas.

Borrow only what you need! With all types of credit, including your student loans, make sure that you aren’t borrowing any more than what you truly need. Always consider the impact that swiping your plastic can have on your future finances.

Pay your credit card bills / monthly loan payments in full every month. This will help you not carry forward owed money. Carrying forward will in the long run make the monthly payment sum a bit too heavy for your pocket to handle. Once the sum is big, chances of you not honouring the payments terms will be higher

Build a budget. Developing and sticking to a realistic personal budget will help you to better understand what you can and cannot afford and can even help you to plan and save for large future purchases, like a house.

Focus less on your credit score, and more on developing positive, lifelong habits. You are more than a number, and it is more important to be in good financial health than it is to have a perfect credit score. Work on reducing your spending and eliminating your debt.

Make credit work for you! If you’ve been borrowing money and repaying on time, then your credit score should be good over time. You can make use of your good credit score and apply for unsecured personal loans. These loans require no collateral or guarantors. The I&M Unsecured Personal Loan for instant is easy to get. All you need is to do is download the I&M OTG App to apply. You’ll have the cash you need in 24hrs!

As I finish off, my final advice would be only go into debt if the money you are borrowing will be put to good use. This is because misused or unnecessary credit will for sure hurt you financially.

Yours Faithfully

IMBA

SURVIVE INFLATION WITH THESE 5 TIPS

Kenya is currently experiencing a high rate of ‘inflation’ and the cost of living, goods and services, is rising quickly, believe it or not, much faster than our wages. The sudden sharp increase in the cost of basic needs like wheat flour, maize meal flour and cooking oil, just to mention a few, is creating daily unending conversation among Kenyans.

From many interactions on social media, you can tell that most Kenyans are increasingly worried that, at this rate of economic instability, their living standards will be highly impacted. We have not mentioned the distress created in the transport industry, a real headache, because of high fuel prices.

What is Kenya’s inflation rate?

According to trading economics April 2022 report, the annual inflation rate in Kenya has accelerated to a seven-month high of 6.47% in April of 2022, from 5.56% in the previous month. The main upward pressure being food & non-alcoholic beverages at (12.15%), wheat and basic goods, transportation at (6.88%), and thanks to another increase in fuel prices, housing & utilities at (5.47%).

These statistics create worry for the common mwananchi, but even so, these worries are justified. Inflation can have a negative impact on the quality of life, especially for those with lower incomes. However, we can make some adjustments in our choices like, how we budget, where we shop and where we choose to stash our savings, which can help you survive the effects of high inflation.

How to survive this inflation

High inflation Is clearly a cause of financial stress to many. It’s the high time for people to diversify by Increasing their monthly income to align It with current prices in order to survive the inflation, but that’s easier said than done for many reasons.

Here are some other ways to manage soaring costs if making extra money isn’t an option right now:

1. Focus on needs and reassess the wants

Start by determining your wants, (things you spend on but you can do without) from your needs, to ensure that only essential needs, (things you cannot do without and must spend on) are covered, like rent, groceries, transportation and utilities.

For many, this reassessment may result in pressing pause on wants like dining out, subscription services or gym memberships, etc.

2. Be wary of taking on new debts

Although some banks in Kenya reduced loan interest rates during the pandemic, these rates, increased post pandemic in Kenya, for this reason take on new debts sparingly, even if they have crazy low interest rates. New debts add to new constant monthly expenditure on your monthly budget which reduces your financial freedom during this inflation period.

You can also opt to consolidate the unpredictable high interest credit card loans into personal loans with fixed payment periods

3. Be a sale shopper

Talking about essentials, now is the time to get more serious about becoming a bargain hunter. This doesn’t mean you go crazy on coupon hunting, but rather pay more attention to discounts, offers, promo sales and allow them to guide you when you set out for shopping.

You can also opt for alternative free payment options for your day to day transactions. This will highly cut on transaction costs for common payments, that when accumulated, hit hard on your expenditure.

Check out how I&M On The Go facilitates transactions like paybill, sending money, bank to bank transfers and so much more that are FREE or have extremely low rates compared to other options

4. Maximize on loyalties and reward programs

This is the time to be on the lookout for shopping mall loyalty programs like the Carrefour My Club points, Naivas Card points and many more and convert them to cash before you go on that shopping spree.

Don’t forget about your best credit cards or best debit card rewards and points accumulated over time and redeem them for cash backs, travel discounts and more deals.

Check out some I&M Bank deals here

5. Invest your savings to get higher returns

We all know that time in the market beats timing the market. You don’t need to wait for the right time in order to begin investing for you to grow your income. From our best knowledge, you can invest your savings through the I&M Capital Limited and earn income in the most sure and secure way. This not only gives you a safe way of earning but also comes with professional advisories through the Wealth Management Advisory Services (WMAS) on below.

  • Money market fund
  • Offshore trading
  • Lending against government bonds
  • Client portfolio advisory

This is the moment where you not only need to save but also need smart and secure investments options that are beneficial directly to your financial security.

6. Look for alternative sources of income

This is easier said than done, but not impossible. When the pandemic hit, most Kenyans realized that over dependence on one source of income is a risky path because of the many uncertainties. It prompted many to look for more flexible alternatives for income and Online jobs played a huge role.

What are we saying, since we have cut back on the wants, we've got more free time on our hands, why not add an extra online job to compliment your daily job and save the difference in your earnings. Online jobs can be found on Upwork, Fiver, employment and many more

You can also opt in for affiliate programs like Jumia KOL & Amazon affiliates or referral programs that add you that extra income to help survive this tough times.

By Omido Joshua

Digitizing the Banking Industry in a Fast-Moving World

The banking industry has faced the fastest transition, jumping head first into the unchartered waters of the digital world. Who would have thought that the Covid-19 pandemic would stream roll every aspect of life into embracing digital skills and services, but here we are now; much wiser and better as we horn in our skills to ensure that our bank throws that essential life line to our customers keeping them afloat in ever changing times.

Digital Banking Services

If someone had told you that in 2022 we would have almost phased out the busy bank halls and queues and embraced faster more efficient technology, you would not have believed it. Not every bad thing is bad for you. On the contrary, the challenges we have faced in the past 3 years have taught us to be resilient, adaptable and welcoming of the technology around us.

Mobile money, digital cards, electronic signature, secure online document wallets, free cash transfers and convenience, the last one rings true. We have moved with the changing times to ensure that our customers experience convenience in banking. One no longer needs to come to the bank for a meeting, not with many platforms offering online meetings, face time, chats and conference calls. The world is your oyster, you just have to define your ceiling to see it.

Is the world ready for this transformation?

The new normal is nothing like what we are used to. The sudden catastrophic events like the Covid-19 pandemic, sudden stock market crashes, the Russia-Ukraine war and generally political instability have created a heightened consumer demand for digital services. We live in a world where you can operate your life without leaving the comfort of your home and this must, one hundred percent be entirely facilitated by the banking industry. Good out of the bad? well this time, yes.

Technology, innovation and new ideas have been born and with that our customer numbers have grown while we work day and night to ensure that they are safe within our digital platforms. The switch to mobile and digital banking has become the single most embraced strategy since the beginning of modern banking, and much more awaits us ahead. No matter where you are around the globe, in lockdown, at home, on a hike so long as you have access to the internet and a mobile device, there are no limitations, you can access your financial services at the click of a button.

Have we mentioned authorizing transactions by facial recognition and fingerprint scanners? Digital banking is here to stay, what we need to do is research and innovate to protect our customers as we navigate through this journey together.

I&M and the Digital Frontier

I&M has launched an extensive shift to digital services aimed at making our clients lives easy. What’s better than your own personal online banking platform, 24-hour online teller support, online loans access and repayments and most of all our best and trusted Global credit and debit Cards?

The uncertainty in the current times requires an excellent partner and I&M is determined to walk with you every step of the way through innovation, research and development until we are in sync with all our customer needs.

Digitizing essential Services (I&M On The Go)

Providing online banking for fast, accurate and easy service delivery, easy mobile payments, access to loans that allow people to access bank services from anywhere. We do not have to run into the bank and fill excessive paperwork for anything as it's all in one package, the I&M On The Go mobile App and Web, where you can carry out bank transactions from the comfort of your house.

Introduction of the new I&M Debit and Credit Mastercard

If Covid, wars and sudden disasters have taught us anything, it’s the power of an excellent bank card that’s global and easy to access. With 24-hour online customer care, we are able to authorize payments, transfer and even give access to urgent finances where needed. You have it all in your hands wherever you go. I haven’t even mentioned the benefits of using these cards. I&M bank offers some of the best debit, prepaid and credit cards that are widely accepted in Kenya and beyond.

We create financial solutions with our customers’ needs in mind. Trust us as we navigate this digital journey together, because we are on your side.

By Omido Joshua

5 Simple Ways to Save Money

Saving money for a rainy day is a necessary practice that most people know they should, yet they find it hard to do. Sometimes the hardest thing about saving money is just getting started. Today I have a step-by-step guide that can help you develop a simple and realistic strategy, so that you can save for all your short- and long-term goals.

Record your expenses

The first step to start saving money is figuring out how much you spend. Keep track of all your expenses—that means every coffee, household item and cash tip as well as regular monthly bills. Record your expenses whichever way that you find easy to do. Grab a pencil and paper, a simple spreadsheet or a free online spending tracker or app. Once you have your data, organize the numbers by categories, such as gas, groceries and mortgage, and total each amount. Use your bank statements to make sure you’ve included everything.

Include saving in your budget

Now that you know what you spend in a month, you can begin to create a budget. Your budget should show what your expenses are relative to your income, so that you can plan your spending and limit overspending. Be sure to factor in expenses that occur regularly but not every month, such as car maintenance. Include a savings category in your budget and aim to save an amount that initially feels comfortable to you. Plan on eventually increasing your savings by up to 15 to 20 percent of your income.

Find ways to cut spending

If you can’t save as much as you’d like, it might be time to cut back on expenses. Identify nonessentials, such as entertainment and dining out, that you can spend less on. Look for ways to save on your fixed monthly expenses, such as entertainment or cell phone plan, as well. Other ideas for trimming everyday expenses include:

  1. Search for free activities: Use resources, such as community event listings, to find free or low-cost entertainment.
  2. Review recurring charges: Cancel subscriptions and memberships you don’t use—especially if they renew automatically.
  3. Examine the cost of eating out vs. cooking at home: Plan to eat most of your meals at home, and research local restaurant deals for nights that you want to treat yourself.
  4. Wait before you buy: When tempted by a nonessential purchase, wait a few days. You may realize the item was something you wanted rather than needed—and you can develop a plan to save for it.

Set savings goals

One of the best ways to save money is to set a goal. Start by thinking about what you might want to save for—both in the short term (one to three years) and the long term (four or more years). Then estimate how much money you’ll need and how long it might take you to save it.

Determine your financial priorities

After your expenses and income, your goals are likely to have the biggest impact on how you allocate your savings. For example, if you know you’re going to need to replace your car in the near future, you could start putting away money for one now. But be sure to remember long-term goals—it’s important that planning for retirement doesn’t take a back seat to shorter-term needs. Learning how to prioritise your savings goals can give you a clear idea of how to allocate your savings.

As I conclude, review your budget and check your progress every month. That will help you not only stick to your personal savings plan, but also identify and fix problems quickly. Understanding how to save money may even inspire you to find more ways to save and hit your goals faster.

Yours faithfully

IMBA

Breaking The Bias – International Women’s Month

Howdy, how are you and how have you been holding up? Myself I am great. Today I am excited because the message I have for you is a little bit different from the usual. It is not only celebrating certain people but also, encouraging our women to Break The Bias and our men to give them the necessary support they need to stay winning. International Women’s Month.

International Women's Month offers an opportunity to reflect on progress made, to call for change and to celebrate acts of courage and determination by ordinary women who have played an extraordinary role in the history of their homes, organizations, countries and communities.

This year’s theme is #BreakTheBias!! And it focuses on gender equality today for a better tomorrow. This helps start bold conversations and actions to help forge positive change for women and men!

In line with I&M Bank’s Brand Promise - We are on your side! We understand the importance of having a healthy and capable workforce where everyone is celebrated and valued regardless of their gender. In the spirit of togetherness and in an effort to celebrate women this year, while educating ourselves on gender equality to #BreakTheBias, we would like to focus on equality in the work place. Here are some of our staff’s thoughts and on gender equality for a better tomorrow and how we can #breakthebias to ensure women continue to thrive.

Ruma Shah | I&M Bank Group Chief Audit Executive

Breaking The Bias – International Women’s Month

Zipporah Gitau | I&M Bank Group Chief Risk Officer

Maureen Wasike | I&M Bank Manager - Alternate Banking Channels

Breaking The Bias – International Women’s Month

Reila Islam | I&M Bank Malindi Branch Manage

Patricia Wabwire | I&M Bank Kisii Branch Operations Manager

Breaking The Bias – International Women’s Month

Pinky Pravin | I&M Bank Bancassurance Operations

Breaking The Bias – International Women’s Month

Verrah Kwamboka | I&M Bank Kisii Customer Service

Breaking The Bias – International Women’s Month

I can’t add anything to what these exceptional women have stated. They have said it all. Let us join our hands together and advocate for gender equality because collectively we can all #BreakTheBias and ensure the women in our lives #StayWinning

Your bank buddy

IMBA

We Are On Your Side

Reputational Risk

We all want to be perceived in a certain way by those around us. That affects how we present ourselves to others and how we carry ourselves when we are around them. This is because we understand the importance of creating a good perception about ourselves that ensures we have a good reputation.

When it comes to business, it is not any different…Every business has a brand persona and that determines how it operates which eventually creates a certain perception about it. A good reputation is good for business, a bad one, can be crippling. It is therefore very important for stakeholders to create and maintain a good brand reputation.

Reputational risk is a threat to the positive perception others may have about your brand in general, a product or service you offer. Reputational risk can be categorised into:

  • Direct risk: This is as a result of a company's actions or internal issues.
  • Indirect risk: This results from actions of the employees of a company
  • Peripheral risk: This arises from the actions of business partners.

So what are some of the causes of reputational risk?

  • Poor workplace operations and conduct: Misconduct of employees, management and third-parties you work with can affect your reputation. It can lead to your business receiving negative media coverage and consequently affect your reputation.
  • Inadequate quality of products and services: Faulty products or substandard services by a company may make its customers lose confidence in their ability to offer quality products and service. This in the long run will create a negative perception about your brand and customer will opt not to buy from you.
  • Misleading investors or the public: Companies that intentionally mislead investors and the public with fabricated claims of product success and capabilities or falsified financial reports risk damaging their reputation
  • Poor data security and privacy: Data breaches are a major source of reputational risk. Companies whose customer data is stolen by hackers experience significant repetitional damage as consumers lose confidence in their competency to safeguard sensitive data.
  • Poor regulatory compliance: A company with poor compliance could be publicly investigated, convicted of crimes, and forced to pay hefty fines – all of which negatively impact the brand’s perception in the marketplace.

How to manage reputational risk

1. Make reputational risk part of strategy and planning

Start by brainstorming with your employees at different levels the potential scenarios that could damage your brand’s reputation. Determine the indicators for each scenario and possible solution to mitigate it before the issue gets out of hand.

2. Control processes

Standardisation, technology, policies, and procedures reduce the likelihood and severity of events that could cause reputational damage. By focusing on consistently supplying quality products and services, it’s much less likely that there will be a harmful mistake.

3. Understand all actions can affect public perception

Your company should have well spelt out policies and procedures to ensure all employees at all levels know how to behave and respond appropriately in any situation.

4. Understand stakeholder expectations

Make sure it is clear and you understand what customers, shareholders and employees expect from the organisation and management, and strive to satisfy these conditions. Don’t set expectations too high by promising offers that you cannot deliver.

5. Focus on a positive image and communication

Customer service, transparency, good governance, and steady growth are some of the most important messages to convey. It’s not possible to please everyone at the same time, so focus on satisfying your most important stakeholders first.

Consistently send out positive communications. Over time, this will build up your reputation in the public mind, lessening the impact of future damages. Always inform clients and employees what’s happening and how you are responding to incidents in the organisation or environment.

6. Create response and contingency plans

What’s the worst that can happen to your organisation and how will you respond to it from a reputation perspective? You should think of the worst-case scenario and how to appropriately respond to it in case it happens.

In conclusion, while in some organisation reputational risk may be underestimated, its potential side effect can hugely harm your business. Without an effective reputational risk management, it may take an organisation a long time to recover from an otherwise minor incident.

Yours faithfully

IMBA

Ways you can turn your goals and resolutions into success

Year in, year out, we set new year resolutions but do we really follow them through to fruition? Did you set new resolutions and goals this year? Did you know that according to the Statistic Brain Research Institute, only 9.2% of all people ever feel that they are successful in achieving their New Year’s resolution? Is it necessary to set them in the first place? Well, we will leave that for you to decide. Say for instance you are planning to purchase your dream home and car or go on vacation, what are some of the things that you can do to ensure that happens? Your resolution here for instance is to increase your number of clients for your business or side hustle within a realistic timeline in order to get that extra money that will help you achieve the set goal. This said, your goals should be SMART (Specific, Measurable, Achievable, Realistic and Time-bound.

A widely quoted statistic showed 80% of people give up on their resolutions by the second week in February. Why is this the case? Why do new year resolutions fail?

  • Loss of focus – Say for instance you are planning to lose some weight and somewhere along the way you stop working out. Chances are, you won’t achieve that weight loss. It is therefore important to stick to a routine or quantifiable step towards reaching that objective.
  • Lack of an accountability partner – You can identify a mentor or a supportive friend to help you keep track of every stage of achieving your objective.
  • Lack of SMART goals – if your goals are not specific enough, it is hard to keep track of them or identify the next steps towards achieving your goals
  • State of mind – without a mindset shift, it is hard to change your behavior. Your consciousness will always be your biggest drive.
  • Fear of the unknown – perhaps you are subconsciously procrastinating because you are afraid to succeed because you believe that it brings more burden. An article by Forbes describes it as “Feeling Fundamentally Flawed - The biggest and most widely-shared fear is that many of us feel there is something fundamentally wrong with us and that we’re undeserving of great success and happiness. This fear causes us to hold ourselves back from fulfilling our ultimate potential because we feel we inherently don’t deserve it.” 

Now that we know the ‘why’, let’s get to the ‘how’ to turn your goals and resolutions into success:

Make a detailed plan that clearly indicates every step or stage of your goals and set a deadline on when you are most likely to have reached your objective. This will not only keep you focused but you will be able to identify/overcome the obstacles or setbacks ahead.

Learn from your past mistakes. Take some time to reflect on the things that prevented you from succeeding in your previous goals and resolutions. Take note and forge a way forward into a more positive habit. This way, you will avoid repeating the same mistakes again.

Don’t give up. Keep that burning desire to succeed. Keep your head up high and focus on the end goal. Whenever you feel like giving up, imagine where you want to be and remember the sole reason and purpose that you are seeking that success. Change is a process, it takes time. Be patient with yourself and remember that success is a journey, not a destination.

Visualize the goal. Imagine that you achieved that success that you desire. What does it look like? Now that you have that clear picture, take actionable and SMART steps to ensure that you get to where you want to be.  Visualize your success, then take action! Visualizing simply makes you understand and know when you have reached your goal. If you can visualize it, if you can dream it, there's some way to do it. _ Walt Disney

Make SMART goals. As indicated earlier, saying that you want to buy an item is not enough. You have to make a plan that is not only achievable but realistic and achievable within the set time frame. You create a saving plan that works best for you and eliminate habits that hinder you from achieving your desired outcome. In case your goal is to change your habits, for instance eating healthier, you can write up a meal plan and identify triggers that make you eat unhealthy foods and counter them accordingly. If you are planning to shed a few kilos, you can make a fitness and diet plan that works best for you and one that will help you lose that excess weight within a realistic time frame.

 We hope that this year will be your best and that you will achieve all the success you desire!

We are on your side!

Ways to save money during seasonal holidays

Saving money during festive seasons doesn’t necessarily mean that you will miss out on all the fun things that you love to do. It simply means being in control of your expenditure. You work so hard and you serve a little indulgence. You can still enjoy seasonal holidays while still making wise financial decisions.

So, what are some of the ways you can save money during the festivities? Here are a few:

Take advantage of discounts available – Businesses are always offering discounts at certain times of the year. You can take full advantage of discount offerings such as Black Friday deals to make purchases ahead. Get the best deals with I&M Bank partnering merchants here https://bit.ly/3EtUJIF. Another way around this is to utilize promotional discounts, coupons and reward points accrued over the year to pay for items or services. A penny saved is a penny earned – Benjamin Franklin

Plan your budget – Make a shopping list of items that you will need and stick to it. This will help you avoid impulse purchases that may hurt your wallet. Setting a budget will help you set a spending limit as well. You can also save by setting money aside every month towards your goal.

Make purchases in advance - Say, for instance, you are planning to travel during the Christmas holiday - You will save quite a significant amount of money by booking your tickets and vacation in advance. If you are planning to buy presents for your friends and loved ones, you can also buy them in advance before the prices hike as they do during festive seasons.

Start a side hustle or business that will generate more income for you. You can sell seasonal products and services such as Personalized cards, home décor items, etc. Seasonal sales are a great way to get that extra money that you can spend during the festivities.

We hope that you will enjoy the festive season and that the tips will help you make better financial decisions. We wish you a merry Christmas and a happy new year!

We are on your side!

Steps to Building a High-Performing Organisational Culture

Howdy,

Someone once said people with good intentions make promises. People with good character keep them. I believe I have both good intention and character, so as promised in the previous piece, today I would like to guide you on how to build a high-performing organisational culture.

Creating a great organisational culture requires developing and executing a plan with clear objectives that you can work towards and measure. The below steps should serve as a roadmap for building a culture of continuity that will deliver long-term benefits across your company.

Recognising the contributions of all team members

When everyone on the team recognises the accomplishments of others, individuals start to see how they’re part of a whole. According to experts, when an organisation makes appreciating employees part of its culture, important metrics like employee engagement, retention, and productivity improve.

Employee recognition however shouldn’t be preserved for major milestones and anniversaries only, it should be a regular occurrence for it to be part of your culture. Your culture should encourage team members to practice frequent social recognition in addition to monetary recognition.

Monetary recognition is very valuable. Generic mugs trophies and certificates will only gather dust on a shelf. Monetary reward means employees can spend the extra cash on something much more meaningful to them. This will motivate them to go an extra mile to achieve their goals.

Enable employee voice

Create a culture that listens and values feedback. This can be done through surveys and discussions on certain issues. A culture where there is room for feedback makes employees feel their voice is essential and this contributes to employee satisfaction.

Creating a culture that values feedback and encourages employee voice is essential, as failing to do so can lead to lost revenue and demotivated employees.

Make your leaders culture advocates

For your organisations culture to succeed, your company’s leadership should be on board for them to be able to cascade to their juniors. Your leadership team can help build the culture you need by prioritising it in their work lives. percent of employees agree. When employees see leaders living your culture, they’ll follow suit.

Live by your company values

The foundation of your company’s culture is your company values. Your company’s values should not just be a mission statement, you should strive to weave it into every aspect of your business.

Forge interpersonal connections between members

Your organisation’s culture should be accommodative of team members’ cultural diversity. It should also promote communication and connections between team members. Provision for team building activities can be one way to promote this.

Focus on learning and development

Workplace cultures that tend to succeed are those that are have provision for  employees to continually learn and employer willing to continually invest in staff development. Training initiatives, coaching, and providing employees with new responsibilities are all great ways to show your team that you’re invested in their success.

Personalise the employee experience

In as much as team work makes the dream work, each employee has individual needs. You can take surveys to find out what your employees’ value and what their ideal corporate culture looks like. You can use feedback from the survey to tailor your actions to personalize the employee experience for your team. Treating your employees with the same individualism and care you treat your customers will translate into a culture that motivates each individual at your organisation.

As I finish, note that organisational culture will develop even without the employer’s input, but in the absence of that guidance, it may not be healthy or productive. When developing your organisations culture, keep these three basic techniques in mind:

  • Improve communication with employees
  • Start creating a culture of recognition
  • Ensure that all members of your team put your culture into action

IMBA

We Are On Your Side

Importance of Organisational Culture and How to Build One

Howdy,

We all know how culture is close to our hearts. Most of us do certain things in a certain way despite our level of education or status in the society because it is our culture. We feel it is what defines who we are and gives us a sense of identity.

Most of us spend about 8 hours per day working. This mean means most of our time as adults is spent at work. It is therefore important for our work environment to be friendly and conducive.

Your organisation’s culture will set the tone for your organisation’s work environment. Let’s start by defining what is organisational culture? Organisational culture is a collection of values, expectations, and practices that guide and inform the actions of all team members in a company. It is more like a collection of traits that make your company what it is.

So is organisational culture the same as organisational goals or a mission statement? Of course not! Culture is created through consistent and authentic behaviours, not press releases or policy documents. A company’s culture comes to play when you see how a CEO responds to a crisis, how a team adapts to new customer demands, or how a manager corrects an employee who makes a mistake.

Importance of culture to your company

It defines your company’s internal and external identity: It defines how your organisation does business and how the team interacts with one another, your customers, partners, suppliers, media and all other stakeholders.

Organisational culture is about living your company’s core values: A strong organisational culture keeps your company’s core values front and center in all aspects of its day-to-day operations and organisational structure

Your culture can transform employees into advocates: The greatest advantages of a good organisational culture is that it has the power to turn employees into advocates.

Employees look for something more than just a steady pay-check and good benefits; they want to feel like what they do matters. And when your people feel like they matter, they’re more likely to become culture advocates—that is, people who not only contribute to your organisations culture, but also promote it and live it internally and externally.

Employee retention: employees who feel like they’re part of a community, rather than a cog in a wheel, are more likely to stay at your company.

Your culture transforms your company into a team: The culture at your organisation not only sets expectations for how people behave and work together, but also how well they function as a team.

Culture impacts performance and employee wellbeing: A healthy culture addresses employee’s performance and wellbeing and ensures there is an appropriate balance of both. A culture that stresses performance to such a degree that employees feel like their physical and mental health are being overlooked is a dysfunctional one.

In conclusion, as an employee, the above should be the beginning of a conversation of what does your company bring to the table over and above your pay-check and benefits vs what you offer your company. As an employer, the this should be the beginning of a conversation of what is your organisational culture and how to better it. With that said, let’s meet on the next article where I will guide you on how to build a high-performing organisational culture.

Your bank buddy

IMBA

We Are On Your Side

How To Win Clients with Great Customer Experience

You have probably gotten disappointed or frustrated while purchasing a product or service. We bet the unpleasant experience probably left a bad taste in your mouth. You have also experienced a seamless purchase experience that we bet left a lasting impression. Now, let us reflect on the two experiences. One experience was quite frustrating – would you consider purchasing from them again or would you rather switch to their competition? The other experience was quite pleasant - would you be willing to pay a higher price to receive the same premium customer service experience? Some food for thought right there.

In today’s world, the customer is king or queen. Customer experience (CX) is a very fundamental component of any business. It is the overall perception customers have with regards to the impression or experience they have encountered with your business or brand. The aspects can make or break your business. CX focuses on the relationship between clients and businesses as a whole. This relationship is defined by interactions and experiences throughout the customer journey. It is, therefore, also the foundation of loyalty and customer retention.

Brands must focus on improving customer experience as the expectations change. Here are some interesting reasons why:
62% of customers are willing to pay more for good customer service. (2020 Achieving Customer Amazement Study)
According to Shep Hyken’s 2020 Achieving Customer Amazement Study, Did you know that 96% of customers will leave a brand for poor service?
About 84% of consumers have stopped doing business with a brand due to a poor customer experience. (Conversocial The State of Customer Experience 2020 Report)

So, what does a great customer experience look like? You will notice:
An Increase in happy and repeat customers – Repeat purchase of your product/service offering
Speedy delivery of product/service within the set SLA (service-level agreement)
An Increase in the number of referrals - Willingness of a customer to advocate for your brand
Reduced level of churn rate - Customers are satisfied with your product/service offering
Consistent demand of your product/service – a stream of loyal customers
Increase in positive sentiments – Customers love your brand offering and customer service
A sense of brand ownership by staff and customers
Sustainable growth and a clear competitive advantage

The competition for alternative goods is quite is stiff. Customer experience has proven to be a major differentiator in today’s business environment especially in the presence of me-too type of businesses (businesses selling very similar products or services). There are major notable trends in customer experience in our era such as:

Cyber Security – Technology risks are rapidly arising. As a business, this is the practice of protecting customer information by mitigating information risks, anticipating cyber-related risks and responding appropriately when they do
Customer satisfaction surveys – an omnichannel collection of feedback
Automation of processes. e.g. optimized points of self-service, customer service bots, etc.
Rise of personalized or specially packaged messages, products and services
Increased customer engagement and retention programs
Speed, convenience and friendliness through technology while maintaining the human element

As a business or brand, Experience is everything. So, what can you do to win clients with a great customer experience?

Embrace customer feedback – implement feedback collected from (NPS) Net Promoter Score Questionnaires and customer satisfaction surveys
Improve products and services to wow customers
Proactively understand and train customer-facing employees on best practices
Utilize CRM customer data and analytics to cross-sell, match their needs or provide personalized product/service offerings that best suit or anticipate their lifestyle and needs
Exceed your customers’ expectations. Offer speedy delivery via smart automation and actionable insights — across private messaging omnichannel.
Add a human touch element to your service automation. It can be something like a simple greeting or friendly automated process or answer
Keep your delivery promise as stated in your service charter
Offer after-sale services that will encourage repeat purchase and customer retention
Offer a cashback, loyalty or affiliate program that rewards the customer for taking a service or referring clients to the business

Happy customers are the main ingredients of company success. Give customers great experiences and they will buy more from your business and even refer their family and friends.

No matter what, We Are On Your Side!

Don’t be scared, be prepared – Managing Social Media Crisis

Howdy, hope you’ve been well. Personally, I have been good, I can’t complain

Most of us, have social media accounts and use various platforms present to communicate, share, entertain, learn, seek resolution to our queries plus so much more. Over the years, social media has grown from just being a platform for us to connect and engage with friends and family into one that brands can use to connect and engage with its audience.

As we speak, most businesses regardless of size have a presence on social media. While your brand being on social media has its advantages, it can also be the pin the bursts your brand’s bubble. When all hell breaks loose and people are attacking your brand on social media, what are you supposed to do?

Today I would like to share with you the 3 key pillars of managing social media crisis

Halt normalcy

Start by halting all scheduled posts prior to the crisis. This way your brand doesn’t come off to the public as arrogant or playing pretend. Continuing with scheduled post is as good as giving a gun to your enemy to shoot you. This is because trolls will use your posts to leave provocative comments.

Acknowledgement

Acknowledge the issue but don’t commit to responding to questions yet. You can do this in form of a post. Whether you disagree with the allegations or you are not sure of the facts pertaining to the issue, you can always let the general public know that yes you are aware of abc… but the issue is under investigation and you’ll keep them posted once the facts are clear.

Communicate

After you’ve gathered all the facts internally in relation to the issue and have agreed on the response you want to give your audience, you can start responding to questions. Use visuals and graphics along with words to signal a change in standard operating procedure. As you respond to individual comments, give definitive responses, that way you protect yourself from a never-ending tit for tat conversation with one person yet your comment section and DMs are overflowing. Don’t forget to loop in your staff managing other communication outlets so that in case a customer asks, they are in a position to answer with the right information

Once the storm is over, you can now resume business as usual on your social media pages. Just like any other form of crisis, remember to keep calm and try not to panic. Bad press on social media can spread like wildfire but hey, that’s when your crisis communication plan comes in.

These are just but a few red flags indicative of fraud that a merchant should pay attention to. Remember that as you It’s always a pleasure touching base with you, till next time. Adios!

Yours faithfully

IMBA

What’s the future form of money?

We all desire money and the concept of it is actually quite intriguing. Don’t worry, we are not about to bore you, we’ll keep it simple, exciting, and easy to understand.

Let’s start off with this interesting fact; Did you know that the Mesopotamian shekel was the first known form of currency? It emerged nearly 5,000 years ago. Money as we know it is considered to be a store of value, a unit of account, and a medium of exchange. It is simply a verifiable record or rather what we use to accept payments for goods and services rendered. Throughout history, the concept, usage, and form of money have evolved over time.  In ancient times, people directly exchanged goods and services through barter trade or exchange. Here, money was considered to be a commodity. Then came the discovery of Gold and Silver coins dating back to around 650 to 600 B.C. This form of money became such a huge hit because it was more portable, durable, retrievable, countable, could be inherited and could be measured. Could the coins be counterfeited? Yes! However, through Archimedes' principle, coins could be tested for their fine weight and the true value would be established.

In as much as coins were a huge milestone, they were quite cumbersome in large quantities, and once again a transition happened - paper money. According to the Guinness World records, the earliest forerunner of today's banknotes was the "Flying Money" used by wealthy merchants and government officials in Tang Dynasty China (AD 618–907). This form of money in economic terminology is considered a ‘legal tender because it is literally legally tendered or issued by the monetary authority or central bank of a nation.

Paper money then evolved to credit money – a financial instrument that was designed to be paid back over an agreed period of time. In other words, the monetary value of credit money is debt. Did you know that the earliest modern thinker to formulate a credit theory of money was Henry Dunning Macleod (1821-1902)? Brilliant mind indeed! Commerce and taxation created obligations between parties which were forms of credit and debt. In this modern-day, there are numerous solutions that take the form of money. There are letters of credit, trade finance, asset finance, and so many other numerous lending products.

The evolution has now transitioned to plastic money, from the 1920s. As we all know, plastic money is an improvement over the traditional banking system because it has reduced the cost of transaction processing, improved payment efficiency, financial services, and the banker-customer relationship. (Sathye, 1999). We now have numerous forms of plastic money in the form of credit, debit, smart and prepaid cards. Speaking of which, we understand that your lifestyle is changing and have just the solutions for you! Explore our one-stop shop to all these forms of cards to fit your financial/lifestyle needs and to carry with you wherever you go: https://www.imbank.com/personal/cards This form of money quote relates with our current lifestyle needs.

In our current contemporary world, the concept of money raises a complex question - Is money tangible or intangible? What do you think? Well, the true definitive form of money remains a blur especially now that we are headed to a cashless future. There are other diverse/speculative forms of money such as cryptocurrencies - binary data designed to work as a medium of exchange, that is slowly gaining popularity. There are also other forms of upcoming forms of digital currencies and fintech that we may not even be aware of.

Money shapes economies, economies shape nations, nations shape history. It follows that the future of money is profoundly important. - Mark Carney. So where are we headed? In an article by Eswar Prasad Tolani Senior Professor of Trade Policy at Cornell University, Money and finance are on the verge of dramatic transformations that will reshape their roles in the lives of ordinary people. We think we’ve seen financial innovation. Prasad foresees the end of physical cash. The world of finance is at the threshold of major disruption that will affect corporations, bankers, states, and indeed all of us. The transformation of money will fundamentally rewrite how ordinary people live.

Since we are talking about money, there are so many investment options such as custody and investment services, stocks, shares, unsecured bonds, wealth management, etc. It is therefore important to understand how money works in these various forms in order to make the best and informed investment decision. As the smart human that you are, only invest in what you understand.

No matter what, We Are On Your Side!

Lessons we have learnt during the Covid-19 turbulent times

It has not been easy adjusting to these turbulent times. However, amidst every storm, there is always something that we learn in the process. Right from the onset, we really had no idea how long the pandemic would last. The optimistic thought that this would fizzle out quickly while the pessimists dug in their heels for the long haul.  Living in turbulent times calls for a tough skin and reinventing, discovering and stretching our limits to be the best version of ourselves - despite the many difficulties that we are up against. All in all, these turbulent times have opened our eyes, made us explore our strengths and face our fears especially in times of uncertainty. Hence this common phrase that most of you have probably heard or said – ‘Covid-19 has taught us...’ We could probably write a book about general lessons that we have learnt so far with regards to living in turbulent times. Hmmmh… what would the title be? I’ll leave you to marinate on that, but for now, let us delve into some of the magnified highlights of the COVID-19 pandemic

Your mental health matters

Change is not always easy, especially when it’s sudden and affects the entire world. Right from the onset of the Covid-19 pandemic, most of us got into distress owing to reasons such as fear of the unknown, isolation, unemployment, lifestyle changes and so forth. Previously, this was an unspoken topic that we hardly thought would be discussed openly especially in cultural settings. Our new normal world has indeed helped break the myths and stereotypes pegged on mental health.

That said, here are some things you can do to stay mentally healthy:

  • Learn to speak up. If you are feeling somewhat stressed, depressed or overwhelmed, it is okay to talk to a friend or a professional about your feelings.
  • Exercise – it improves your self-esteem, reduces anxiety, stress or depression.
  • Learn to take breaks – whenever you feel overwhelmed or that something is weighing you down, take breaks from negative impacts to heal and build your emotional state of health.
  • Learn to count your victories and blessing – It’s great to pat yourself on the back by celebrating your achievements and victories so far. This promotes an attitude for gratitude.
  • Create time for family. Family plays an integral part in building us up and the first social fabric. We need companionship to thrive in life.

You are stronger than you know

When life throws you lemons and curve balls, what do you do then? Some of us made lemonade and hit the ground running respectively. It is through the toughest of times that we emerge stronger, better and determined to push through. The courage to push on has seen us through difficult times - we have experienced the loss of loved ones, financial constraints, felt helpless and confused owing to uncertainty, witnessed businesses collapse and many other events that have caused turmoil. There is one thing you should know, you are strong! Why? Despite all that is happening around you, you have overcome the present huddles and you are here. Cheers for pulling through this difficult time. Do not give up, you have already come this far.

Technology plays an integral part in communities at large

We saw a variety of app inventions that took the perspective model of global and local communities to a whole new level. We saw the explosion of video content both in the personal and business aspect. Businesses turned to digital platforms to make sales, build revenue, educate, entertain and engage with their audience. The digital age was pushed to evolve much faster than expected. Where people couldn’t walk into stores, or touch/access a product or service, smart technology such as virtual walkthroughs or testing, internet banking, etc. came into play.  In our personal lives virtual meetings became the order of the day, whether planning a wedding, a funeral or meeting our chamas and other social interactions. It didn’t end there, with physical distancing ruled in place, our way of doing the things we have taken for granted changed completely from how many can attend an occasion, how we acknowledge each other, to how we mask up………...chinless and smiles camouflaged!

Man is not an island and we cannot downplay the importance of human contact in our lives. Right from the beginning of this Covid-19 pandemic to date, there is still a level of isolation, travel restrictions, curfews and numerous restrictions that e prevent us from having previously normal interactions or simply travelling across the globe to visit our relatives. This said, it is just amazing and refreshing how technology has made it easy to connect globally. It is evident that technology is now important in accessing and bringing communities together, enabling collaborations, and learning from each another. All these emerging technologies to date are centered around one common thing – connecting communities in one way or the other.

We bet there are many lessons that we have learnt including the doomsday scenarios and the misinformation brigades peddling what they believe to be their own versions of the truth and muddying up the waters in the process. Or that in the midst of a global pandemic there are those who are out to make a handsome profit for themselves through their ingenuity and ability to change their business models based on the new reality………or conversely those that enriched themselves unjustly by exploiting the system.  Such is life. We live and learn every day. We do hope that you will make the best out of what you currently have.

No matter what, We Are On Your Side!

No Big Talk. No Small Talk. Just A Straight Talk About Wealth Management

What is Wealth Management? Hmmm…. let’s unpack the elephant in this blog! It is an investment advisory service that combines other financial services e.g. financial planning, asset management, etc. to help affluent individuals diversify their assets and balance their financial risks. In our journey to amass wealth we come across a lot of investment opportunities. Some are legit, while others end up being scams.  You work so hard to diversify your income streams, so, you deserve straight talk on the best way to grow your wealth, plan your retirement and make the right financial decisions for your business.

We have witnessed loved ones lose their hard-earned money, savings and wealth by investing in fraudulent schemes and land which they most probably didn’t research beforehand. If only they had the guidance necessary… Don’t be a victim, consult an expert who will help you understand your finances, customize a winning plan and make the right financial moves/decisions - this is where wealth management comes into play. By putting your money where your mouth is, the future is bright!

We will start off by addressing a few questions around wealth management. Let’s go!

What should you consider when looking for a wealth management service partner? These are a few things you need to get factual information about:

  • What type of clients do they serve?
  • Are they legit? - dig into their track record
  • Are they offering you a solid and structured financial management plan?
  • How do they compare to other wealth management providers? Explore options available and compare service offering
  • Understand the difference between managing your wealth vs managing your investments.
  • What is their investment approach at a hand?

Why is wealth management important?

  • It protects and preserves your legacy because it is designed to keep multiplying your wealth and providing your family security
  • It is an important step in building business growth through revenue management and diversification
  • It is a strategic way of reaching your desired financial objectives
  • It can help you prepare for retirement through wise investment
  • It is a great opportunity to diversify your wealth portfolio
  • It eliminates stress especially during uncertain times like these since you get expert financial advice when it comes to making critical financial decisions
  • It saves you the opportunity costs of missing out on great financial investment yields

As your financial partner, we understand your growing need to diversify your wealth portfolio as well as protect your legacy over generations to come. Having considered and rethought all your needs, we have incorporated just the right package of the Wealth management and advisory service which includes:

  • Offshore Trading
  • Lending against Government Bonds
  • Portfolio Optimization/restructuring
  • Money Market Fund

The question that is probably on your mind is, what’s in it for me, why should I consider I&M Wealth Management? Let’s get to it: Through these wealth management services, you will get to enjoy the following benefits:

  1. Access to multiple services – our financial experts will help you monitor your portfolio and make changes when necessary by providing multiple financial service e.g. customized retirement income /Asset management/Financial planning
  2. Assistance during life changes e.g. change in career, having a child, etc.
  3. Preparation for retirement. Since this means you will not be working, it’s so important that you have a solid plan for your retirement.
  4. Setting goals – our financial experts can help you create a series of realistic and manageable goals for your future
  5. Feeling confident - our financial experts can truly take the weight from your shoulders when it comes to your finances
  6. Advice from the experts – our investment advisors will provide you with expert advice on solutions tailor made to meet your requirements

We invite you to get the right investment advice from our financial experts every time with I&M Wealth Management and Advisory Services https://bit.ly/3BVyw5W

Let's talk +254 (20) 3221001

We are on your side!

How do you know its time to rebrand your business?

Is your image outdated, do you have new management, are you looking for rapid global expansion, or suffering a reputation crisis? These are all reasons you should consider for rebranding your business.

Quick question – why do you dress the way you do? Do you know that by looking at you, one already forms a perception of who you are and what you are like based on what they see? We live in a world largely driven by perception and that doesn’t just affect us as individuals but also our businesses as well.

A business’s branding tells the story of that business when a customer interacts with it. Subsequently, the branding should communicate exactly what the business owner wants it’s stakeholders, staff and customers to understand and perceive about the business. In a nutshell, the perceptions of these three groups are what guides a business’s branding. With that said, is your branding reflective of your values or is there a need to rebrand?

Here are a few factors to help you to determine whether your business is due for a rebrand

Your brand compass

Any comprehensive rebrand begins with solidifying your company’s purpose, vision, mission, and values. Your company’s branding should align with these tenants and a change is needed If your brand doesn’t match with:

  1. Why does the company exist?
  2. Where is it headed?
  3. How will it get there?
  4. Which values define the company’s culture?

Your brand name no longer reflects your brand vision

Your company’s branding tells your brand story. Cultural changes within the organization may also cause a need to rebrand. For instance, if a microfinance changes its vision from supporting medium business to supporting women in business, then there will be need to change the company’s image to reflect that.

Need to stand out and differentiate yourself from competitors

When a business fails to articulate its key differentiators, sales and business growth can become extremely challenging. Branding is all about competitive differentiation, you don’t want to look the same as other players in the market.

You’ve out grown your brand

A time will come where your venture has outgrown Its original iteration and then there will be a need to rebrand to accommodate growth. Rebranding to accommodate for growth doesn’t have to be completely a new look, an improvement of your old look works best as there some old brand strengths you’ll want to continue to leverage moving forward.

Mergers, acquisitions and demergers

When it comes to changes in business ownership, such as mergers, acquisitions and demergers, there will be a need to rebrand, not only to make the change visible, but also to comply with legal requirements. When it comes to demergers, the party that has split off is required by law to develop its own brand. For mergers and acquisitions, a completely new brand might be adopted or one brand may be absorbed into another hence retaining the host’s brand

These are just some of the major reasons a company might need to rebrand. When you decide to rebrand, take all the necessary precautions as rebrand comes with its own risks.

Yours faithfully

IMBA

Building an Effective Business Strategy

Howdy, it’s been a minute but I hope you are holding up well. Hope the year has taken an upward trajectory so far in terms of your goals and plans for the year. If there is one thing the last 12 months has taught us is the power of an effective business strategy. Have you ever wondered why some companies just seem to be as solid as a rock? Whatever tide hits they never seem shaken and if they do shake a little, they never topple. Well, that’s the power of a well-executed, sound and solid business strategy. Having a killer business idea is great, but the execution is everything. For you to execute well you’ll need to strategize how to achieve your desired goal with what’s currently at hand. Your strategy should include your company's goals and objectives, the type of products/services that you plan to build, the customers who you want to sell to and the markets that you serve to make profits. Your strategy however graduates from just a strategy to a solid strategy when all the assumptions you make at the time of its creation have been validated and tested for accuracy, and the decisions you've made can be backed with clear facts and evidence. A good business strategy will guide you when it comes to making investment decisions, prioritizing activities within your organization and allocating and optimizing resources to generate above-average returns. So how do you develop a business strategy? Your strategy should be long-term and realistic. Having in mind the type of product/service you’d like to build, factor in who your customers will be, the markets you would like to serve and the activities you’ll need to do to get your business to the desired future state. Carefully analyse the possible opportunities for growth as well as diagnose the risks and challenges anticipated. Come up with a mitigation plan to address your anticipated risks. Take your time to gather facts and data you require before finalizing. Be innovative and ensure your products or service have a unique point of sale and are in alignment with your business’s core objective. Factor in competition. Your business can offer a solution to a market that is not served or underserved. If you choose to go with an already flooded market, then what you offer must be unique enough to pull the customers your way. While at it, position your company well in the marketplace to make it harder for new entrants. Economies of scale. Be innovative in the cheapest way possible. Offer unique feature and back them up with excellent customer service. Periodically review and update your business strategy to ensure it's valid and has factored in new changes. Once the strategy is finalized, share it with the relevant stakeholders. That way everyone is aware of the direction the organization is taking and the role they need to play to help the company achieve its goals. Once your strategy is in place, let it guide everything your organization does. Having a remarkable strategy is just the theoretical bit, executing it successfully is the practical bit that matters. Till next time, ciao! Your bank buddy IMBA We Are On Your Side

Cyber Security Is Bound To Make An Impact In Your Business

Have you ever been scammed? If not, you have probably received a phone call or message carefully crafted by fraudsters with either an emotional appeal, suspicious links to click on, or claims of wrongly sent mobile money which wasn’t sent. Isn’t it interesting how cybercriminals get into your head and lead you to dark lanes of information or financial theft? Don’t be a victim. You can protect yourself and your business from malicious attacks by staying alert.

That said, what is Cyber Security? It is the protection of internet-connected computers and/or mobile devices from unauthorized access, abuse, fraud, or crime; components collectively known as cyber-attacks or cybercrime. Here are some of the common types of cybercrime:

  • Phishing - Fraudulent attempt to obtain sensitive personal information
  • Social engineering - The art of manipulating persons to give up confidential information
  • Sim Swap Fraud - Unauthorized takeover of a victim’s phone number
  • Malware attacks – Compromising technology devices using software specifically designed to disrupt, damage, or gain unauthorized access to a computer system.
  • Hacktivism - the act of misusing a computer system or network for a socially or politically motivated reason.
  • State-sponsored cyberattacks – Cybercrime carried out by states for intelligence gathering or espionage purposes

The harsh reality is that anyone, whether an individual or a corporate, can be a victim of cybercrime. Apart from financial losses, cybercrime can result in serious reputational damage, especially for corporates,  whose effects are carried on for years.

A currently common mode of cybercrime is the sim swap fraud where cyber criminals hijack a victim’s cell phone number and use it to gain access to sensitive personal data and bank accounts through Mobile Banking Apps. Once they take control of the swapped SIM card, the crooks access the financial accounts of the victim, having socially engineered credentials or information that could facilitate account resets, and transfer all the funds to other scammed telephone numbers.

With the high rate of adoption of technology and digitization, especially during the current COVID-19 crisis, cybersecurity is a hot topic to arrest. Fraud activities are on the rise now, more than ever and businesses have to rethink their measures. An Africa Cybersecurity Report 2019/2020 by Serianu – a Pan-Africa-based cybersecurity and Business Consulting firm, shows that malware attacks are expected to rise, and in particular, locally developed or re-engineered strains.

The same report also reveals that Kenya's economy lost more than Kshs. 29.5 billion from cyber-attacks in 2018. According to an article by the Business Daily in February 2021, The Communications Authority of Kenya (CA) data showed that more than 56 million cyber threats were detected nationwide in comparison to 37.1 million in 2019. The CA further expounded that a majority of the threats were malware attacks at 46 million, followed by web application attacks at 7.8 million while 2.2 million Distributed Denial of Service (DDoS) threats were detected during the same period.

Evidently, there’s a need to develop diplomatic strategies to curb financial losses and information system vulnerabilities, thereby improving/earning customer trust. This said the top priority for a business is safeguarding its assets and client information from unauthorized access. 

So why is cybersecurity bound to make an impact on your business?

  • It is now a requirement. Businesses are now bound to be cautious because there are legal consequences of cyber-attacks. Recently, Governments around the world have enforced data protection laws to safeguard client information. The Data Protection Act No. 24 of 2019 in Kenya reveals the provisions for the regulation of the processing of personal data; for rights of data subjects and obligations of data controllers and processors; and for connected purposes. The Computer Misuse and Cybercrimes Act of 2018 establishes various offenses including unauthorized interference or interception of computer systems programs or data, false publication of data, cyber terrorism, identity theft and impersonation, phishing, computer fraud among others, that corporates should protect their customers from.
  • A Mitigation/contingent plan against reputational damage is important now, more than ever. In this digital era and in an ever-competitive marketplace, it is important to uphold great customer perception. As a business, the more transparent you are towards mitigating cyber risks and solving crises when they occur, the more competitiveness you gain. Your customers, shareholders, and other stakeholders want to feel a sense of security and that they can trust you – otherwise they will leave. Reputation and customer retention, therefore, go hand in hand. In this cyber age, it matters what your relevant internal and external stakeholders think about you because it affects your sales funnel and trust score in the long run. Transparency should therefore be your key focus towards upholding the reputation of your business.
  • Technology is ever-changing, which means that malicious attacks are also evolving as well. There is no gainsaying the essence of reinforcing the security measures to mitigate any future surprise attacks. As a business, ensure that you stay vigilant of emerging data breaches/threats and seek advice from experts when necessary. It is therefore important to implement cybersecurity practices that not only protect your business information but your customers’ information as well.

In this fourth industrial revolution, you must remain mindful of your cybersecurity and that of your business. We are on your side!

What to consider when setting out an investment

If there is one thing you can never get enough of; it’s investment advice. There are many factors that you need to think in-depth and consider before making that investment decision. Truth be told, investment opportunities can go two ways: you either end up fulfilled or devastated. Think about the get-rich-quick schemes that you have heard of or experienced in your lifetime. Have you ever fallen victim to such scams? If yes, when you look back, did you sense that gut feeling not to proceed or do due diligence but you still went ahead and invested your hard-earned money? Sorry for your loss. We have all lost money in one way or another, if you haven’t yet, take the pointers we will talk about here. Investment strategy One principle question you should always ask yourself whenever you have an investment decision to make is; what is my motivation? Establish a motive, create a sensible investment plan and follow through with it. Some of the reasons could be to: Start or expand your business Create funds to build a dream home Build generational wealth Create funds for retirement Create a pool of accessible emergency funds or savings Make charitable donations Research and due diligence Let logic as opposed to emotions guide you in making that decision, and, confirm the accuracy of the information and investment value before committing. Research into regulations surrounding a product including taxation, charges, past performance, management of a company, and future strategy. Keep yourself updated with current affairs to ensure that you do not miss out on opportunities to leverage on an investment. Risk appetite. What is your risk appetite? Are you risk-tolerant (willing to take high risk for high returns?) or risk-averse (reluctant to take high risks/ prefer average returns with low risks)? We are living in changing times where the financial markets are ever-changing and controlled among other things by governments, speculation, demand vs supply, inflation, international transactions, and even recently global pandemics as we have witnessed. Ensure to weigh the risks relative to the costs, duration, and returns on the investment. Opportunity cost. Let me shed some light on this. Imagine your friends have been talking about taking an exquisite vacation to Lamu. Are you willing to give it up because you heard about this lucrative piece of land that has just been offered at a discounted price and the amount could go into buying the land? Now, the opportunity cost of buying the piece of land instead of taking the vacation is the cost of the vacation. This brings us to the question; could you be missing out on alternative investment options while sticking to the current ones that may not be as progressive? Time and time value of money Time is always of the essence when it comes to investment. How long are you willing to lock up your investment to make your target or desired goal in the short or long-term? Investments should also be able to mimic your ideal portfolio and timeline. The value of money erodes with the passing of time, ensure that your investment is earning a return and of course within reasonable limits and risk. Also, the earlier you start investing, the more you reap and the better it is for you to be able to compound your earnings. Investment capital. There is no gainsaying that this determines your choice of investment. However, this does not mean that you should limit yourself e.g. those with low investment capital may look at collective investment schemes e.g. Unit Trusts, Chamas (investment groups), etc to invest in securities where the minimum investment amount might be limiting to individuals. Nowadays you can also take advantage of financial help and offerings such as loans, letters of credit, trade finance, asset finance, and many more options. Take your time to understand the terms, conditions, and risks involved as well. Always make informed decisions. You can always seek professional assistance where necessitated. Remember, “An investment in knowledge pays the best interest.” ~Benjamin Franklin. You can now confidently walk into February ready to make an informed decision to invest in that business or opportunity. All the best! We are on your side!

E-commerce measures merchants should take to protect their customers from frauds

Hey, hope your well. From my end all has been well… Last week as I was making a purchase online, It occurred to me how e-commerce sites make purchasing products so easy and convenient yet they can also be a gateway to fraud.

Come to think of it, there has been a lot of public awareness and sensitization on how to protect oneself from cybercriminals. However, the question is, when it comes to online shopping, what can ecommerce merchants do to protect their customers from fraudsters? In as much as e-commerce sites have multiple security features on their sites, some of the red flags to watch out for include:

- Multiple declined transactions, especially in cases where the user keeps on entering the wrong card details or there are insufficient funds… It may be common for a customer to enter wrong card details once or twice but anything more than that should raise eyebrows.

- Multiple orders from multiple credit cards from the same user within a short period of time.

- Multiple shipping addresses. The buyer makes multiple purchases under the same billing address but ships products to multiple destinations. A merchant can seek authentication from such a shopper just to be sure that this is not a fraudulent activity.

- Large orders from a new country/ location: From your previous data you’ve never received site visits or purchases from a particular country then all of a sudden there is a string of orders from that country. Do a careful assessment before you allow the purchase process to continue.

- Multiple orders originating from multiple geographic locations and different IP addresses within a short period of time. E.g. a customer always makes a purchase from Nairobi from a specific IP address but you notice a purchase origination from Mombasa from a different IP address.

- Transaction value outside of a customer’s profile. For instance, customer who on average spends Ksh 50,000 on his purchase then all of a sudden makes a purchase order of ksh 700,000 should be considered suspicious.

- Inaccurate data: You may find the customer’s email address doesn’t match the IP address or the zip code doesn’t match the country.

- Multiple transaction over short period of time. A customer making back to back purchases in a day or two should be treated with suspicion. The merchant should contact the buyer just to ascertain that the purchases are indeed legit.

These are just but a few red flags indicative of fraud that a merchant should pay attention to. Remember that as you enhance your site’s security features, cybercrime is also evolving. Therefore, always be on the lookout for such suspicious activity and where necessary put in place mitigating controls. These may include withholding suspicious purchases and additional identity verification of customers via one-time passwords to the customer’s registered contact information.

As I conclude, fraudsters prey on loopholes to make their kill. #KaaChonjo and help protect your customers from cybercriminals.

Yours faithfully

IMBA

MSMEs Resilience in turbulent Times.

Let’s just start this particular blog by acknowledging that, since the onset of the pandemic in 2020, the crisis presented a mixture of experiences both to individuals and businesses. While the crisis availed different opportunities to some, the greater impact hasn’t been easy on businesses and households. We have witnessed businesses shutting down their operations and, adapting new survival strategies while hanging onto their last straw of working capital. Globally, businesses have had to resort to innovative ideas to survive the current environment. Some of the key forward-looking strategies businesses have to consider for survival are: Health and safety of the resources Scaling down the workforce to comply with prescribed protective protocols Adapting new strategies like remote working, shifts where applicable, salary cut, redundancy, etc. Business optimization- closing some units/departments or total closure. Cost-cutting mechanisms also naturally applied At the macro level, economies have to cope with unprecedented realities affecting the business environment. This has resulted in businesses going back to the drawing board for survival options. MSME businesses have been known to drive stable and resilient economies all over the world where sound enabling environments have been put in place. MSME has become a regularly used acronym for Micro, Small, and Medium Enterprise and informs our discussion. According to an article by Phyllis Wakiaga, CEO of Kenya Association of Manufacturers and the UN Global Compact Network Representative for Kenya, Kenya’s Micro, Small and Medium Enterprises (MSMEs) contribute approximately 40% of the GDP with the majority falling in the informal sector. This informs the deliberate forward-looking effort and mechanisms that I&M Bank has put in place for a successful scale-up of MSMEs in the country. In a bid to support financial inclusion for MSMEs, I&M bank has introduced an all-weather dynamic approach in walking the journey with MSME customers for superior customer experience with a profound business resilience. Below are some of the offerings for MSMEs: A warm relationship with customized business advisory Bundled flexible Working capital solutions up to Kes.3Million with a competitive TAT (short-term loans, temporary overdrafts, LPO & Invoice discounting facilities, etc.) State of art alternative banking experience- Swift Mobile and Internet Banking Attractive current account benefits Quick Unsecured bid bonds As we all navigate through these turbulent times, we assure the MSME customers that we deeply understand their plight and walk with them through this journey. WE encourage them to take full advantage of our available solutions because we are on your side!

Cyber-security in an era where digital banking is the order of the day

Howdy, it’s been a minute but it is always lovely to catch up with you. This rainy weather has me on sweaters and hot chocolate most of the time…Hope you are keeping warm though. Today I want us to have a chat on cybersecurity. I know you’ve heard that word a number of times but are you cyber secure, especially at a time like this where we are heavily relying on the internet for most of our transactions? What’s the worst that can happen if you are not cyber secure? Well, a lot can happen. For instance, if your personal data is breached, all your private information becomes public. A hacker might be able to access your banking information or steal your identity. For businesses, breach of data can lead to loss of revenue or having to spend money on legal fees, PR, or insurance costs just to deal with the situation. So how do you ensure you are cyber secure? Start by making sure all your operating systems and applications are up to date. This helps eliminate vulnerabilities that hackers may use to access your device. You can do this by simply: Making sure your web browser plugin like Adobe Flash, Java, etc. are updated Make sure you set your web browser to update automatically Turn on automatic updates on all your devices. Use strong passwords and protect your passwords. Use passwords that are not so obvious and easy for someone to guess. A combination of characters, numeric and special characters is advisable. Avoid leaving hints of passwords and use a password management tool to help you manage your passwords. This tool works by keeping all your passwords in one place and giving you a “master key” password that can unlock the rest. This way you don’t have to write down your password or struggle to remember. Use multi-factor authentication. This will simply add a layer of protection to your password. With Multi-factor authentication, after entering your password you’ll be prompted to enter an additional code, another password, or your fingerprint. Be on the lookout for phishing. Scammers may pose as someone you are familiar with and trick you into opening malicious links that may divulge important credentials or infect your device with a virus. Avoid using your debit cards for online billing. This is because debit cards are linked to your bank accounts and fraudulent sites can use this channel to syphon money from your account. I recommend you use a prepaid card for online payments and subscriptions. Need one? Click here and make your pick! These are just a few tips on how you can secure yourself online. There are many channels fraudsters can use to steal from you. Be proactive and always learn more about how you can secure yourself online. With that said, if you ever suspect any fraudulent activity in any of your I&M Bank accounts, immediately call us on 020 322 1000 or email us at [email protected] and we will immediately assist you. With that said, ciao, till next time! Your bank buddy IMBA We Are On Your Side

Why did we rebrand?

It gives us great pleasure to be on this new and exciting journey as we unveil a new brand identity for I&M Bank on all our digital channels.

This new digital brand identity is OUR CUSTOMERS CHOICE! We asked our customers a few months back for their valued opinion on how the future I&M Bank brand should look like and it was their majority preference that prevailed in our choice of how the digital I&M Bank logo would look like. We appreciate our customers for caring about I&M Bank.

So why are we refreshing our digital look? The I&M Group has over the years achieved many milestones all aimed at fulfilling our purpose To be partners of growth for all our stakeholders – customers, shareholders, employees and the community.

We have grown our footprint in 4 countries (Rwanda, Mauritius, Tanzania and Kenya) and are now planning our expansion into Uganda. Through the Bank’s digital innovation engine, we have delivered and will continue to add on market-driven solutions and robust IT systems geared to giving you a seamless banking experience as you interact with our technology-driven products and services. In addition, last year, the Bank was ranked as a Tier 1 or Large category bank which is humbly attributed to your continued belief in us and our solutions.

As the Bank continues its growth trajectory and while we appreciate the strength of the I&M brand as it stands currently, we feel that it is time to change our brand look to embody the growth that we have achieved over the years and the vibrant progressive future that we aspire to grow towards.

We are therefore now changing the I&M Bank logo and brand colours to a more vibrant look on different digital facets of the brand, which we believe will continue to build the Bank’s brand value.

This new look will now be applied on all our digital platforms i.e. website, social media pages, ATMs, mobile and internet banking. We will gradually extend this new logo and brand colours to our branches in the coming year.

The new brand visual identity, is an evolution of the old logo that draws inspiration from a DNA strand. This signifies a seamless transformation of the old I&M logo, to represent the stability of the I&M Group in spite of change in perspective and growth over time. Through this new look, we would like to reaffirm our commitment to be your financial growth partner driven by our brand promise to you – We are on your side. This new identity will help us live through the Bank’s values namely: Mutual Trust, Innovation and Fairness, that form the pillars to meeting your financial and lifestyle requirements.

Our new brand identity also underlines the Bank’s continued focus on customer centricity and we would like to reassure our customers that we shall continue to service them with utmost professionalism, through delivery of consistent and reliable levels of customer service and delivery of innovative market-driven solutions. We therefore hope that even with this new identity, our customers shall continue to build your loyalty and trust in the Bank and its financial solutions.

We do not take our customers support for granted and continually strive to be worthy of the trust bestowed on us to be their financial growth partner.

Importance of monitoring your business’s financial health.

According to the 1,000 Day Survival Guide For Startups – Courtesy of Sanjay Mehta, If a startup is able to survive for 1000 days, then it is built to last. Now that your business has survived beyond the 1000 grey days, what next? For most of us, the epitome of the current pandemic has definitely changed the game for business models. Getting the right set of customers, investors, and other fundamental stakeholders that keep the business income flowing has not come without challenges. If this was the year you decided to set up a business because you heard your peers mention the famous Kenyan quote, Biashara ina pesa, then think again. Don’t get us wrong, we aren’t asking you to retract but rather assess your business model for long-term survival and health.

That said, let us look at financial health in this context. This refers to the dimensions of the monetary affair of a business - determined by:

  • Profitability - the ability to yield profits
  • Liquidity – the ability to convert assets into cash while retaining their intrinsic value
  • Solvency – ability to finance debts and financial obligations in the long term
  • Operating efficiency – ability to deliver products/services cost-effectively

So, what are the measures of business financial health? The fact remains, there is no sure way to determine a business’s financial health. However, there are significant indicators of strength or vulnerability. These are profitability and liquidity.

So many businesses have failed or stagnated, including those, we previously considered to be giants. One of the main causes of business failure that we have witnessed is a change in economies, whereby the economic environment influences purchasing habits, therefore, affecting supply and demand. We are currently witnessing the dynamic effects of COVID-19 uncertainties in the economic system owing to imposed lockdowns and curfew in a bid to control the spread of COVID-19. All is not lost and we have to find ways to adapt to the current economic environment and lead even at the edge of chaos.

We would, therefore, encourage you to assess the competitive ability to generate profits for your business as you strategize your new model. This will help you identify the balance of power, attractiveness, and profitability of your business in the market place. A great way to do so is using Porter’s 5 forces of competitive analysis to determine the following forces:

  • Threats of new entry - how easy it is to enter your market and threaten the current position of your business, as well as a number of barriers to entry
  • The threat of substitution - how easy it is to replace your current products/services.
  • Bargaining power of suppliers - where supplies are controlled by a few players in the market place
  • Bargaining power of buyers- where few buyers control a large percentage of the volume market
  • Competitive rivalries - the intensity of competition in the industry

This said, what can you do to safeguard or improve the financial health of your business? If anything, prevent business failure?

  • Monitor the cash flow of your business - never underestimate the power of cashflow
  • Review your non-performing assets
  • Measure your financial performance – Return on Equity (ROE)
  • Instill the culture of accountability/transparency in undertakings
  • Provide customer-centric products and services
  • Take stock of your value chains, lifetime value of customers, churn rates, net promoter score, and sales pipelines
  • Learn from your competition
  • Get business insurance to minimize financial losses in the event of diverse risks
  • Create a Continuous Improvement Plan - Plan, Do, Check, Act – continuously study and learn from current efforts to improve future outcomes

 Why, therefore, is it important to monitor your business’s financial health?

  • It is a crucial and cautionary step to prevent business failure
  • It helps you make informed short- and long-term decisions to drive the business forward
  • When you know your business inside and out, only then can you position it for success
  • It plays a vital role when making timely growth plans
  • Tracking Financial health transforms a culture of innovation and transparency amongst teams.
  • It eliminates unwanted and unjustified overhead costs
  • It helps to evaluate asset quality
  • It clearly reveals vital indicators of the performance of the business – These details are very important for shareholders.
  • It is an indication of good business compliance with the set laws in the nation

As we end this blog, we would like to leave you with some food for thought. Would you rather be the biggest or the best in your industry? We task you to marinate on that.

Your bank buddy

IMBA

We Are On Your Side!

Cushioning your business during a pandemic or crisis

Hey, it’s been a minute but it’s always my pleasure to interact with you. Hope you’ve been well, personally I am better now than I was months ago. I bet every business man can now afford a small sigh of relief. When a business man tells you things have been thick, trust me they have been thicker than type K copper pipe… Don’t ask me how I know about copper pipes, I bet I have been subconsciously learning from my engineer friends. Lavington

They say every mess carries with it a message and COVID-19’s message has been loud and clear. Most business people had certain measures, policies and procedures put in place in case of a crisis but what they hadn’t factored in is a pandemic. Especially one that minimizes human interaction, is deadly and can be contracted in a blink of an eye. “Factor in a virtual working plan for your business”…That was COVID-19’s message to most businesses.

I believe most business owners have learned their lesson from the University of Life… Of course no one gets a certificate from that university, experience suffices and with that, I’ll share with you few tips on how to cushion your business against a pandemic or crisis.

For starters, be as transparent as possible with your employees and customers. Without these two sets of people you won’t have a business to run. Your customers need to understand why there is a change in operation, for example if they used to come to your store to shop, but you want to stop physical shopping and adopt online shopping, you need to communicate prior so that they understand why the need to change, for how long that will be etc. This will make them feel you care about them. Your employees also need to have clarity of the situation and you can seek their opinion where possible on how to mitigate certain challenges.

Same way human beings need healthy blood flow in their bodies to operate is the same way businesses need healthy cash flow to stay afloat. Protect your cash flow as much as you can. Reduce cost and minimize expenses where you can to ensure the rate at which money is coming in balances with the rate at which money is going out.

Go digital and be virtual if your nature of business can allow. Instead of paying office rent, your employees can work from home. Instead of having a gigantic retail store you can scale down and branch into ecommerce…The beauty of going digital is that it saves you some coins and allows you to reach a wider customer base.

Last but not least, guess work is the recipe for disaster! Have a proper business continuity plan. This mostly goes out to medium and small businesses. They are the ones often guilty of operating by faith and not having a business crisis management or continuity plan. Have clear set procedure on what needs to be done when there is a crisis and how to resume once the dust settles.

As the country opens up, not all businesses will resume, some died during the pandemic, others are on their death beads while others are heavily panting after a vigorous fight with the challenges the pandemic brought their way. For those who made it the other side props to you! For those who didn’t make it or are struggling, it’s not a loss. Your business might not have made it but your business management skills have been sharpened. They say nothing beats experience, out of it you learn and strategize better.

Before I call it a wrap, you can check out these business solutions https://bit.ly/36KqIa0 The E-commerce service came through for my buddy big time when he decided to go digital with his business. With that said, thank you for reading, catch you later!

Your bank buddy

IMBA

We Are On Your Side

Impacts of COVID-19 on the Global Financial System

As we dive into this new month of September, let us delve into the impacts of COVID-19 on the global financial system. For many of us, it has been a pretty long 6 months of uncertainty. As the pandemic continues to play out, we cannot fail to point out how our lives and the economy at large have changed. Just like other countries in the world, Kenya has faced its own share of economic downturns owing to the COVID-19 pandemic. The disruption has immensely struck businesses’ supply chains most especially industries such as Hospitality, Education, among others – leading to a major economic disruption.

According to a press release by World Bank in April, Kenya’s gross domestic product (GDP) is projected to decelerate substantially in 2020 due to the negative impact of the COVID-19 (coronavirus) pandemic. This is inevitable following the shift of focus to strengthen the healthcare system first as well as Fiscal measures taken by the Central Bank of Kenya to mitigate the situation such as easing Bank lending. Despite the provision of the stimulus packages, a reduction of economic activity in the country owing to lockdown has led to poor purchasing power and as a result, has slowed down the Kenyan economy.

Some of the common impacts we have witnessed so far are:

  • Productivity is perceived to drop since some companies are unable to access government support.
  • Downturn in the respective markets
  • Reduced global economic output

On a global outlook, the grass is not looking any greener either. The US economy for instance is faced with deteriorating infrastructure, disruption of financial markets, induced market instability, wage stagnation, mass unemployment, mass eviction crisis and lock downs.

The coronavirus pandemic slapped the Spain economy quite an unprecedented blow.

It was one that they never saw coming since this financial crisis intensity can be described as no other, given the uncertainties. The Italian economy has sank owing to the economic costs of containing the pandemic – Lockdown. The cessation measures were just lifted recently in mid-June, longer when compared to other countries, meaning that the first half of the year saw a harsh reality - an economic deterioration owing to the strict restrictions.

 Italy, being among the most affected countries with the COVID-19 outbreak, is facing a pang of devastating impacts to its economy. As a matter of fact, the Bank of Italy said it expects GDP to fall by 9.2%. As per the International Trade Administration (ITA), Italy's third-largest destinations for exports is the US. Now, as per a research by Globe Newswire, the SMEs in this trade contribute one third of value to the Italian economy and half of total employment in the country. Following the high death toll, the Italian government was forced to impose a nationwide lockdown and cessation of movement to mitigate the situation. As a result, most factories and businesses were temporarily shut down – therefore, leading to the inevitable; significant shrinking of the economy.

We have all experienced a certain level of hardship or challenges in one way either from a business and/or personal perspective, right from the time the pandemic hit home. Let us not lose hope. If anything, let us grab the available opportunities, experience and experiment and constantly keep looking into improving them.

We shall emerge from these devastating impacts stronger and wiser.

We are on your side!

The positive side of the Coronavirus pandemic

Hey, nice to catch up once again… I hope life has been kind to you, if it has, well and good. If it hasn’t, don’t worry, the storm never lasts forever, sunny day are coming. Speaking of storms and sunny days, I think the Covid-19 storm is not as bad as it was initially. The fact that we are now registering recoveries, businesses are slowly opening up, we can travel internationally once again etc. that is a sign of our sunny days approaching.

If someone was to tell you that the pandemic would string along some positivity you wouldn’t believe them. Of course the bad side of the pandemic has been really bad because lives have been lost, however, there has been a positive side to the pandemic as well.

One can argue that Coronavirus has been a huge catalyst for digital transformation. Yes, we had digitized some processes and ways of working but COVID-19 took digitization to a whole new level. For example,

  • -Most ventures have invested more in cashless transactions and remote shopping.
  • -Our children are now home schooling and having online classes. This one in particular is very interesting since for most of us home schooling was a thing prominent with celebrity kids in the west, now all of our children have to study from home and parents have added a new teaching skill under their belt of skills.
  • -Working from home and virtual meetings is the new normal. Most companies and employees are now heavily relying on the internet and virtual working solutions now more than ever before.
  • -Telemedicine is now a thing! Isn’t it just so convenient how you can now access your doctor and his services from the comfort of your house!
  • -Digital banking is now the way to go. In as much as this service existed pre-coronavirus, its usage has gone up ever since the pandemic hit us.

The pandemic came as a wakeup call to most governments when it comes to the state of their nation’s healthcare systems. We have seen more resources being pumped into the healthcare systems to enable them be able to provide to the much needed healthcare service. At least we can say in as much as most countries’ healthcare systems have experienced a strain during this period, most will be better post the pandemic in comparison to pre the pandemic.

Most private sectors have risen up to social causes. Aside from most company’s CSR activities, we’ve seen them donate money and other materials to help the government help its people during such trying times. Our first president was a strong believer of the Harambee spirit which means "all pull together" in Swahili and indeed the private sector has actually depicted this more in 2020 than they have ever done before. If Mzee Jomo Kenyatta was here he would be proud of us.

Our hygiene levels have really gone up. We are more cautious of what we touch and how we interact with other people. We are constantly washing and sanitizing our hands and our homes just so as to keep the virus at bay. The good thing is that as we do that, we are also minimizing the contraction of other diseases cause by germs and bacteria.

These are just but a few of the positive side of Covid-19, the list is much longer but I’ll end it here for now. They say an optimist sees a glass filled halfway with water as half full and a pessimist sees it as half empty. As I step away I’ll encourage you to adopt an optimistic approach to the pandemic, focus on the good and try to better the bad. Thank you for taking time to read. Adios!

Your bank buddy

IMBA

We Are On Your Side

Holistic health for the mind and body

Howdy, hope you’ve been holding up well. The Coronavirus pandemic is still here with us but hey, stay, positive I believe we will rise above it. All the other aspects of our lives have been challenged in bits over the years but 2020 has clearly been the year that our health has been greatly put to test.

We may not have all contracted the virus but we have all been affected by it in one way or another. For some the blow of the pandemic has got their backs on the ropes but we should try be strong, fight back and help others where we can.

They say our greatest wealth is our health but most people don’t value it until sickness sets in. Today I’ll wear a fitness coach hat and give you a few pointers on how to invest in the holistic health of your mind and body.

Let’s start with your inner self... I remember back in the days when I was taking computer lessons, we were taught about GIGO – Garbage In, Garbage Out. If you input wrong data you get wrong output. Our bodies are not so different from computers, if we feed it with unhealthy food it will give us unhealthy results. I am not saying that we shouldn’t enjoy our buggers and pizzas, once in a blue moon.. However, let’s eat more healthy and nutritious foods that boost our body’s immunity. Plug in regular detox to help remove impurities from our systems. I recommend you try Kreo Cleanse’s scientific detox. Your body will thank you for it.

Once you have your food in order and your detox ongoing, switch it up with some regular exercises. I know working out is not as easy as it sounds but try push yourself to do it. It doesn’t have to be an intense daily work out. Start small with simple exercises then graduate gradually. As you start your workout journey I recommend you get a professional trainer to walk you through. That way he will guide you on the exercises best suited for your body type. I started my journey by subscribing to a health membership club at Hilton Hotel. I got a good trainer, the gym facilities are the best and the group work out classes just gives me psych to keep on going since I get to work out with my friends.

Gyming has been proven to be therapeutic for the mind. There is that energy and psych one gets after a good work out session. In addition to that I would recommend you try yoga as well. It will help you calm your mind and focus on what you need to for that day. You can do yoga from your living room, all you need is a workout mat which you can get from Nairobi Sports House; You can get your workout clothes from there too.

For great results I would recommend you consistently practise these healthy habits. We may not have the cure for Coronavirus but you have the power to do what is necessary to boost your immunity and promote your general health. As you start your holistic health journey, you can visit Kreo Cleanse, VLCC, Hilton Health Club and Nairobi Sports House and enjoy great discounts if you are an I&M bank customer.

For more details on these discounts click here. As I take off my fitness coach hat, thank you for reading.

Your bank buddy

IMBA

We Are On Your Side

Ambition in business: An important intangible asset you need for your business

Ambition in business: An important intangible asset you need to keep your business going.

Ambition in business: An important intangible asset you need to keep your business going

This is not just one of those ‘I have heard it all’ blog pieces. Ladies and gentlemen, you just got into a rich content zone. Stay tuned to find out more about this particular topic. I understand that you have so many questions and if you are like me, you are seeking every probable answer to the uncertainty surrounding us. I don’t have all the answers but I can tell you for free that my aim is to ensure that you gain as much knowledge to apply in your business as possible. This way, you can adapt to the new normal and apply an informed approach in the way you conduct business. You have probably read one too many articles on how to sustain your business while maintaining competitiveness during these times. However, very few talk about those intangible assets in your business that do not necessarily come with monetary value but elevate your brand. In this blog, we are going to look at brand affinity as a crucial part of your business. Brand affinity refers to values that enable you to build that fundamental emotional connection with your customer, in a bid to boost customer loyalty in the long run.

Why is this emotional connection so important? This is why; If a potential consumer believes that a brand shares common values with him/her, chances are, the client will take the product or service up, repeat the purchase again and even refer several friends. If brand affinity isn’t a gem, I don’t know what is!

If you are still not convinced, let us jump right into a great example. Have you ever wondered why you keep purchasing a certain brand in your household over and over again? Think about it, why do you keep purchasing these items despite the availability of alternative brands that suit the same purpose? Most likely you have invested your emotions in the brand and their associated value proposition resonates with your needs.

That said, what do you think top brands both in the local and worldwide context have in common? They maximize on their ability to connect with their customers on an emotional level, as a matter of fact this bond is so strong such that it can be described as a ‘gut feeling’. This invaluable asset emanates from their ability to deliver mind blowing customer experiences. Imagine having such power to drive repeat purchase! I can picture you already naming a few brands in your mind.

Therefore, there is no gainsaying that brand affinity is the ultimate intangible asset you need to attract a loyal customer base, especially during this pandemic. So, the question is, how do you build brand affinity? Here’s how:

  • Great customer service – Add that personal touch to satisfy the needs of your clients. Tend to their needs, listen to what is being said about you in the market environment and do the needful, based on the feedback you receive. A great way to get this feedback is through surveys. Remember your that they chose to do business with you because they believe that you are on their side, so work on retaining them. In other words, don’t preach wine and take water.
  • Credibility – Trust is a universal key in every relationship. It all starts with a promise. Keeping a promise then builds relationships and ignites the emotional connection spark! Now that is trust. A great way to maintain credibility is to: delivering value propositions, be consistent in communication, share customer testimonials, use your logo in communications to customers for the purpose of maintaining your brand identity, etc.
  • Quick complaint resolution - Resolve complaints within a reasonable timeline. Time and efficiency go hand in hand. A great way to get started is to invest in Customer Relationship Management (CRM) systems that are make it easy to retrieve customer information, therefore, resolving issues faster. Imagine having to wait for hours to have an issue resolved; not a great feeling.
  • Easy access – Ensure that customers can purchase or consume the product/service conveniently.
  • Great communication – It is important to keep clients updated regularly across relevant channels.
  • Corporate Social Responsibility – Society is a backbone of any business. Giving back to the community really elevates the reputation of a brand. Acts of goodwill especially during this epitome will go a long way. Let us uphold that moral obligation and assist when we can.
  • Customer centricity – ensure that the products and services you provide are customer driven. How can you do that? Foster positive customer experiences, personalize your messages to clients, offer after sale services, think ahead of the customer – this will help you to anticipate their needs, etc.

You are now set with the toolkit to take your business to the next level. Make good use of the indispensable assets to drive that necessary ambition in your business!

Thank you for choosing us.

We are on your side!

All you need to know about Trade Finance

Hey, I am your bank buddy IMBA and I want to tell you all about Trade Finance today, and along the journey, I hope this helps your business. Trade finance can be for any business that has a finance gap, between providing goods and services and actually receiving the final payment. Around 80% – 90% of world is reliant on trade and supply chain finance which is estimated to be around 10 Trillion dollars a year.

At I&M Bank, we can help your business with all the support your business needs to grow. So what do we offer? In a nutshell, we offer Letters of Credit and Letters of Guarantee which are two of the most common trade finance products used across the globe: Other services under Trade finance include, Bonds, Documentary Collections (Import and Export) Bill Avialization and invoice discounting etc

I want to explain some of the concepts behind trade finance. So how does it work? A trade finance transaction requires:
Goods and services, A buyer, A lender, such as I&M Bank who would come in and fund this trade and A seller

Trade finance is relevant where a seller requires the buyer to prepay for goods that are to be shipped while the buyer wants to reduce their risk by asking the seller to document that the goods have been shipped. I am going to show you how a simple trade finance deal could work, although there are many different forms of trade finance:
Let’s assume, your business deals in toys for children. You as the buyer (in Kenya) agree to purchase the toys from the seller who is in ChinaThe buyer in this case (your business) will approach the lender and you will then agree terms with the lender after which the lender will pay the seller upon shipment of the toys.Once you receive the toys and sell to your customers, you will then repay the lender on the due date. It is as simple as that!

So, if your business purchases/imports goods from abroad, you might use trade finance facility to mitigate and reduce your risk. I&M Bank can assist you with bridging this financial gap and take on the responsibility to ensure the trade is safe, effective and secure. These include, controlling some financial elements on the trade, keeping a close eye on the trade cycle throughout the transaction and ensuring the security of goods.

If you are wondering how your business will benefit, see below:
It will improve operational efficiencies and cash flows, increased revenue and earnings.It will help remove the supply risk from you as the buyer and payment risk for the exporterProtects both your business and the seller from the inherent risks present in international trade. These unique risks related to currency fluctuations, political stability, issues of non-payment, or the creditworthiness of parties involved.It allows you to produce more working capital and improve the management of cash flowYour company will be able to full fill large orders that would usually not be possible which will allow you to achieve higher profit margins because the facility allows both buying of products and advance payment which can be great for economies of scale.Relationships between your business and the seller is strengthenedYour business will be more efficient and competitive in the marketThere will be fewer bad debts, late payments from debtors, excess stock and this could all bring down the problems associated with demanding creditors.

Now that you know how trade finance works, lets see what lenders generally ask for? We generally find that having prepared the following, lenders can make a quick assessment and help your business get trade finance. Here is what you should be able to provide.
Audited financial statementsFull business planFinancial forecastsCredit reportsDetails and references of directors andInformation on assets and liabilities etc

Thanks for reading through. Let us know how we can grow your business.

Your bank buddy
IMBA

We Are On Your Side

Sustenance for small, medium and large businesses enterprises during COVID-19

Here is the thing about change; it is inevitable and comes with a package of impacts. We were going about our businesses as usual until boom! A new reality hit us; COVID-19. This is how it must have felt like to our ancestors 100 years ago during the last worldwide Spanish flu pandemic of 1920 that decimated anywhere between 17 and 50 million people………but without the internet age in which we are living in today and the mass personal travel available meaning that the spread of this novel virus was transmitted at the speed of light!

Positively though advances in medical sciences in the last 100 years also means that we have better protocols of managing the medical cases arising from COVID-19 (as well as other viral infections) and in all possibility restricting the devastation and number of deaths worldwide.

We are now living in uncertain times brought on by COVID-19 and we find ourselves faced with the reality of a new normal. The sad reality is that we didn’t see it coming….after all who anticipates such things!!

Businesses, sole proprietors, corporates, individuals etc, are all seeking insights and solutions on how to adapt to this new normal. As an inevitable part of their role, business leaders have to find ways to navigate through the crisis in a bid to sustain business continuity…..a difficult job at the best of times and doubly so now.

The world is changing around us, but let’s not forget that so is the novel COVID-19. So, what do we do? How do we go from here? So many questions running through our minds and even more confusion fueled by all kinds of conspiracy theorists which isn’t helping matters much…………. including the price of oil!

The time to face the unpleasant truths and to look past the brick and mortar way of doing business has come. Let us forge a new path ahead, beyond the uncertainty we are in. Do we have all the answers? Well, one thing is for sure, we can certainly point you in the right direction because we are on your side!

Now, let me take you through the global context of current happenings as well as a few pointers to help you navigate through this difficult and evolving economic situation. I’ll try to keep it simple so that I don’t lose too many of you along the way……….. more so those working from home!

The Global Context

Right from the onset of the pandemic, various economies around the globe experienced an economic downturn. As a matter of fact, the consensus position from business commentators predicts a recession and in the worst-case scenario, an economic depression. There’s a struggle to sustain businesses owing to imposed curfews, restrictions and lockdowns, such that businesses have been forced to respond in ways that have led to inevitable effects to the labour market. One of the major implications that cuts across the business landscape is the significant number of layoffs in an effort to cut on costs of operation. In case you were affected by this unprecedented effect, do not lose hope for we will eventually find ways to navigate through the pandemic.

There has also been major disruption in supply chains, resulting in a knock-on effect on various industries owing to unprecedented outcome with respect to the pandemic. For instance, insurance and oil markets have experienced major setbacks. Insurers are not receiving claims as people reluctant to visit hospitals in the fear of being infected. In some cases, global policies are actually implementing this limiting measure to avoid overwhelming the health systems, more than they already are.

While we have seen reduction in oil prices, this price dipping effect was felt way before the epitome of the coronavirus pandemic. Price wars within OPEC, arose from issues revolving around overproduction. In the new dawn, immediate effect was however suddenly felt owing to the unexpected outcomes travel restrictions that suddenly led to reduction in particularly personal transport, hence low demand for oil.

On the bright side, there have been attempts by governments and central banks around the world to mitigate the effects of the coronavirus pandemic.

Like with every crisis, particularly arising from health issues, we expect changes to take root in terms of ways of working around the pandemic. Immediate focus by different governments is to quickly get economies back on track. This is expected to take all sorts of forms; the principal ones being fiscal and monetary policy measures, to allow business to recover from trade shocks.

Some of the measures taken to contain the economic damage on a global landscape are but not limited to:Tax reduction to encourage circulation of moneySovereign guarantees to support affected businesses such as additional funding to health sectors and assistance in the form of unemployment benefits.Tax deferrals to allow companies that are in the business of supplying essential services to defer payment of profit tax for a specified period.Introduction of policy measures which have been occasioned by Central bank trying to lessen the impact of the crisis on economies. E.g. reduction of interest rates.Stimulus packages aimed at cushioning individuals and businesses against the impact of COVID-19

Still on a positive note, we have witnessed the green effect of cleaner air as land borne/airborne/seaborne pollution emissions have reduced. On the social front, families are spending ample time together. Other positive effects would be the realm of changes on business models. Businesses have been forced to rethink their business models on ways to work better to enhance business continuity. An evident outcome of the reassessing process is allowing work on a virtual basis while maintaining the desired level of productivity, which is by far a great way to cut on costs.

Despite the uncertainty, some businesses are actually thriving despite the given circumstances, having been lucky enough to experience a rise in demand for essential goods and services.  So, in the next blog article, we shall have a look at which some of these businesses are and most especially, how these businesses are grabbing the available opportunities in order to boost business continuity.

Stay tuned for the next issue!

Until then, stay safe!