Voucher Redemption

7.1 How do I redeem a voucher using Milele Points?

To redeem Milele Points for a voucher, log into the I&M Bank Online Banking portal or mobile app and select your reward option. Once redeemed, you will receive an eVoucher via SMS, which can be used at our various partner merchant locations.

7.2 How do I check my voucher balance?
To check your balance, dial *483*18#, and your balance will be displayed at the top of the dialog box.

7.3 Can I redeem my voucher partially?
Yes, our vouchers allow partial redemptions. Simply enter the amount you wish to redeem when making a payment.

7.4 Where can I use my eVoucher?
You can redeem your voucher at our various partner merchant locations. To make a payment, dial *483*18#, choose "Redeem," enter the branch till number, and specify the amount.

7.5 What is the validity period for eVouchers?
The validity period of the voucher is included in the SMS you receive with the voucher details.

7.6 What if I don’t receive my SMS?
If you do not receive the SMS, ensure you have not opted out of promotional messages. If issues persist, contact the I&M Contact Centre for alternative delivery options, such as email.