Impersonation Scams

Scammers pretend to be someone you trust (like a bank, government agency, or friend) to trick you into giving them money or personal information.

Urgent Emails: Fake emails purporting to be from the Bank, about to close your account unless you take a specified action in the email.
Unexpected Calls: Unexpected calls demanding your personal information for identity or transaction verification.
Fake Officials: Scammers pose as I&M bank employees to scare you into paying money to avoid trouble.
Family and Friends: Scammers pretend to be a loved one in trouble, asking for urgent financial help.

Slow Down: Don't rush into anything. Take your time to think before acting.
Verify: Always double-check information you receive. When in doubt, contact the Bank directly using a known number, not the number that called or was provided in the suspicious text or email.
Don't Share: Never give out personal or financial information unless you initiated the contact.
Hang Up: If you feel pressured or unsure, end the call.

Remember: I&M Bank will never call you to ask for your personal information or monetary action.

Scammers try sneaky tricks to steal your information or access your Bank accounts. Here's how we can help:

Spot Phony Emails, Calls & Texts: Did you get a suspicious email (phishing), call (vishing), or text (smishing) that claims to be from I&M Bank Ltd? Maybe you saw a social media account that looks fake? Report it to us right away!
How to Report: Email us at customercare@imbank.co.ke or call 0719 088 000,0732 100 000 . The more details you give us, the better (sender info, attachments, screenshots, links).
Urgent Issues? If you suspect a fraudulent transaction on your account, call us immediately.

Remember, we're here to protect you! Don't hesitate to reach out if something feels off.

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