Card
Fraud
Recognize and prevent from card fraud
Cyber Security Incident Reporting Guidelines
At I&M Bank we value the trust and confidence our customers place in us to protect their sensitive information and digital assets. In the event of a cybersecurity incident, your prompt reporting is essential to help us address and mitigate any potential threats. This guide outlines the procedures for reporting cybersecurity incidents and provides important information on how you can assist in our response efforts.
Spot Phony Emails, Calls & Texts
Unauthorized Access: Any attempt to gain unauthorized access to your account, personal information, or digital assets.
How to Report
Email us at [email protected] or call 0719 088 000, 0732 100 000.
The more details you give us, the better (sender info, attachments, screenshots, links).
Urgent Issues?
If you suspect a fraudulent transaction on your account, call us immediately.
Card Fraud
Card Fraud refers to the fraudulent usage of cards through theft of the account holder's card details and personal identification number (PIN) to perform unauthorized transactions from the compromised account.
Some Types of Card Fraud
Card Theft Scams
Occur when a fraudster steals cards or card information e.g. through shoulder surfing or robbery and tries to use it to purchase goods or services.
Skimming
Occurs when payment card reader hardware such as ATMs or Points of Sale, are modified to hold a masked counterfeit card reader within it. The counterfeit card reader records all the data on the card including any PINs keyed in to pass a transaction. Card skimmers are generally difficult to identify thus customers are advised to use ATMs in well-lit secure areas and POS systems in trusted environments.
Fake Call Fraud (Social Engineering)
Scammers will call you acting as employees of I&M Bank and will try to convince you to give your card information over the call.
Application Fraud
This occurs when fraudsters apply for a card in your name. As a form of identity theft, the fraudster will try to use your personal information to get a debit /credit card.
How to Protect Yourself
Be Vigilant When Using Your Card:
Monitor Transactions: Regularly check your account statements and SMS notifications for unauthorized charges.
Secure PIN: Choose a strong PIN that’s difficult to guess and avoid sharing it with anyone. Protect your PIN from onlookers when keying it in into POS or ATMs.
Practice Safe Online Shopping:
Verify Websites: Only shop on secure websites (look for the “https” in the URL and a padlock icon ).
Use Strong Passwords: Create unique, complex passwords for each of your online accounts.
Public Wi-Fi: Be cautious when using public Wi-Fi networks for online transactions.
Protect Your Card Information:
Shred Documents: Properly dispose of old credit card statements and receipts.
Be Wary of Phishing: Be cautious of emails, calls, or texts asking for personal or financial information.
Limit Card Sharing: Avoid sharing your card with others unless necessary.
Monitor Account Activity:
Enable real-time notifications for all your card transactions.
Report Suspicious Activity Immediately:
Contact I&M Bank: If you suspect fraudulent activity, report it to us immediately.
Provide Details: Be prepared to provide detailed information about the suspicious transaction.
I&M Bank will never call you to ask for your personal information or monetary action.
When you are a victim of Card Fraud
Change your online passwords and PINs
To prevent fraudsters from doing any further transactions
Closely monitor your account activity
As this can be especially helpful if you're not sure how your information was compromised.
Keep an eye on your bank statements
And if you notice signs of fraud, notify I&M Bank Limited immediately via Our Contacts
Report lost cards and suspected fraud right away
To I&M Bank Limited if you lose your credit card or suspect any fraudulent activity.
Tips On How to Identify Card Fraud
Ensure You Receive Banking Alerts
Ensure you receive banking alerts for every transaction done from your card and Bank account
Review Your Statements
Review your billing statements every month to scan for unfamiliar charges.
Stay Vigilant
Watch out for bills from unknown sources or accounts that you didn't open.
Information Security Safety Measures
Tips to keep you safe across all your online platforms
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Privacy Notice
We are on your side and we care about you and your personal Data. Please read more on our privacy policy