29. Complaints

The Bank may require that any complaint made by the Customer in relation to the Account be made in writing (hardcopy or email) or by calling our 24 hour Call centre numbers below.

+254 719 088 000
+254 20 322 1000
+254 732 100 000
+0800721088 (Toll Free)

The Bank shall act upon such complaint, as soon as is reasonably possible, after receipt of the complaint by the Bank.