Month: November 2020

Howdy, it’s been a minute but it is always lovely to catch up with you. This rainy weather has me on sweaters and hot chocolate most of the time…Hope you are keeping warm though. Today I want us to have a chat on cybersecurity. I know you’ve heard that word a number of times but are you cyber secure, especially at a time like this where we are heavily relying on the internet for most of our transactions? What’s the worst that can happen if you are not cyber secure? Well, a lot can happen. For instance, if your personal data is breached, all your private information becomes public. A hacker might be able to access your banking information or steal your identity. For businesses, breach of data can lead to loss of revenue or having to spend money on legal fees, PR, or insurance costs just to deal with the situation. So how do you ensure you are cyber secure? Start by making sure all your operating systems and applications are up to date. This helps eliminate vulnerabilities that hackers may use to access your device. You can do this by simply: Making sure your web browser plugin like Adobe Flash, Java, etc. are updated Make sure you set your web browser to update automatically Turn on automatic updates on all your devices. Use strong passwords and protect your passwords. Use passwords that are not so obvious and easy for someone to guess. A combination of characters, numeric and special characters is advisable. Avoid leaving hints of passwords and use a password management tool to help you manage your passwords. This tool works by keeping all your passwords in one place and giving you a “master key” password that can unlock the rest. This way you don’t have to write down your password or struggle to remember. Use multi-factor authentication. This will simply add a layer of protection to your password. With Multi-factor authentication, after entering your password you’ll be prompted to enter an additional code, another password, or your fingerprint. Be on the lookout for phishing. Scammers may pose as someone you are familiar with and trick you into opening malicious links that may divulge important credentials or infect your device with a virus. Avoid using your debit cards for online billing. This is because debit cards are linked to your bank accounts and fraudulent sites can use this channel to syphon money from your account. I recommend you use a prepaid card for online payments and subscriptions. Need one? Click here and make your pick! These are just a few tips on how you can secure yourself online. There are many channels fraudsters can use to steal from you. Be proactive and always learn more about how you can secure yourself online. With that said, if you ever suspect any fraudulent activity in any of your I&M Bank accounts, immediately call us on 020 322 1000 or email us at [email protected] and we will immediately assist you. With that said, ciao, till next time! Your bank buddy IMBA We Are On Your Side

It gives us great pleasure to be on this new and exciting journey as we unveil a new brand identity for I&M Bank on all our digital channels.

This new digital brand identity is OUR CUSTOMERS CHOICE! We asked our customers a few months back for their valued opinion on how the future I&M Bank brand should look like and it was their majority preference that prevailed in our choice of how the digital I&M Bank logo would look like. We appreciate our customers for caring about I&M Bank.

So why are we refreshing our digital look? The I&M Group has over the years achieved many milestones all aimed at fulfilling our purpose To be partners of growth for all our stakeholders – customers, shareholders, employees and the community.

We have grown our footprint in 4 countries (Rwanda, Mauritius, Tanzania and Kenya) and are now planning our expansion into Uganda. Through the Bank’s digital innovation engine, we have delivered and will continue to add on market-driven solutions and robust IT systems geared to giving you a seamless banking experience as you interact with our technology-driven products and services. In addition, last year, the Bank was ranked as a Tier 1 or Large category bank which is humbly attributed to your continued belief in us and our solutions.

As the Bank continues its growth trajectory and while we appreciate the strength of the I&M brand as it stands currently, we feel that it is time to change our brand look to embody the growth that we have achieved over the years and the vibrant progressive future that we aspire to grow towards.

We are therefore now changing the I&M Bank logo and brand colours to a more vibrant look on different digital facets of the brand, which we believe will continue to build the Bank’s brand value.

This new look will now be applied on all our digital platforms i.e. website, social media pages, ATMs, mobile and internet banking. We will gradually extend this new logo and brand colours to our branches in the coming year.

The new brand visual identity, is an evolution of the old logo that draws inspiration from a DNA strand. This signifies a seamless transformation of the old I&M logo, to represent the stability of the I&M Group in spite of change in perspective and growth over time. Through this new look, we would like to reaffirm our commitment to be your financial growth partner driven by our brand promise to you – We are on your side. This new identity will help us live through the Bank’s values namely: Mutual Trust, Innovation and Fairness, that form the pillars to meeting your financial and lifestyle requirements.

Our new brand identity also underlines the Bank’s continued focus on customer centricity and we would like to reassure our customers that we shall continue to service them with utmost professionalism, through delivery of consistent and reliable levels of customer service and delivery of innovative market-driven solutions. We therefore hope that even with this new identity, our customers shall continue to build your loyalty and trust in the Bank and its financial solutions.

We do not take our customers support for granted and continually strive to be worthy of the trust bestowed on us to be their financial growth partner.