Customer Service Charter
I&M Bank (Rwanda) Plc. Customer Service Charter sets out the bank’s commitment to providing a high standard of customer service. I&M Bank (Rwanda) Plc. seeks to meet the customer’s financial needs by offering quality financial advice, products and services. Our customers are the cornerstone of our business, and we consistently strive to exceed their expectations by anticipating and meeting their financial needs. This Service Charter outlines the type of service standards and time frames we AIM to provide. Our key commitments include Service, Fairness, Security, Accountability and Transparency.
https://www.imbankgroup.com/rw/wp-content/uploads/sites/4/2024/11/Service-Charter_IM_EN_FR_KY_25.4X33.5CM_081124_DW.pdf