Department: Product Development
Reports to: Head of Product Development
Purpose of the Role
To lead the strategy, performance and continuous enhancement of the Bank’s alternative banking channels by ensuring secure, reliable and customer-centric digital services, driving digital transformation and operational efficiency through automation and innovation, and collaborating with internal and external stakeholders to deliver seamless payment solutions, improve customer experience, strengthen operational controls and support the Bank’s growth objectives.
Key Responsibilities
- Develop and execute product plans, roadmaps, and value propositions for the digital lending and savings portfolio to achieve customer, growth, revenue, and profitability objectives.
- Manage the end-to-end product lifecycle, including product design, requirements definition, testing, launch, and enhancement, to deliver customer-centric, competitive, and commercially viable solutions.
- Grow and optimize portfolio performance by driving customer acquisition, usage, retention, revenue generation, and product profitability.
- Monitor portfolio quality, credit performance, arrears, collections trends, and operational controls to maintain asset quality and support sustainable portfolio growth.
- Build and manage strategic partnerships and ecosystem relationships to strengthen product propositions, expand distribution channels, and unlock new business opportunities.
- Coordinate cross-functional teams across Credit, Risk, Operations, Finance, Technology, Marketing, and external partners to ensure successful product delivery, commercialization, and ongoing performance.
- Continuously improve customer journeys, digital processes, and operational efficiency to enhance customer experience, increase adoption, and reduce service friction.
- Ensure products and partnerships operate within approved governance, regulatory, risk, and compliance frameworks to safeguard the Bank and maintain customer trust.
- Identify and report risks, incidents, and control weaknesses, while monitoring compliance with established risk limits and thresholds.
- Conduct and support risk assessments (e.g., RCSA) and provide guidance to staff on risk and control requirements.
- Ensure timely resolution of audit findings and risk issues to maintain effective control environments.
Knowledge, Skills, and Experience Required
- Bachelor's degree in business, Finance, Economics, Banking, Marketing, or a related field; postgraduate qualification is an added advantage.
- Minimum of 5 years’ experience in product management, product development, digital banking, lending, or a related field.
- Strong understanding of digital lending, savings products, product lifecycle management, and banking operations.
- Knowledge of credit principles, regulatory requirements, and risk management practices.
- Experience managing product performance, partnerships, and cross-functional stakeholder engagement.
- Strong analytical, commercial, problem-solving, and decision-making skills.
- Excellent communication, stakeholder management, and collaboration skills.
- Customer-centric mindset with the ability to drive innovation, continuous improvement, and business growth.
Application Requirements
Interested candidates are invited to submit a detailed CV outlining relevant experience
Please send your application to [email protected].
PS: The email subject should contain the title “Digital Lending Manager”.
Deadline for applications is October16th, 2026