Careers - I&M Bank Rwanda

Job Title: Relationship Officer

Reports to: Branch Development Manager

Division: Retail Banking

Branch: Rwamagana - Eastern Province

Purpose of the Role

Support the Bank’s mission through effective sales and services, targeted business development efforts and community involvement. The job holder is responsible for developing and managing personal and business banking relationships in accordance with the Bank’s core values and prescribed sales process in an assigned area.

Key Responsibilities

Seek out prospective retail, business and corporate clients.
Carry out cross selling and upselling other Bank services and products.
Develop and manage deposit and loan portfolio.
Plan, implement and monitor growth and quality of credit portfolio and the bank business plan.
Conduct field visits and carry out the verification of loans to improve portfolio management.
Create a conducive customer service environment by building strong business relationships with the customers that result in trust, confidence and contribute to retention and brand loyalty.
Meet with retail, business/corporate clients, listen to their needs and provide advice on their financial needs.
Maintain consistent communication with clients.
Assist clients with services and products such as loans, cash management, bank accounts opening and queries, interest rate swaps, letters of credit, foreign exchange, insurance and others.
Monitor clients’ finances and commitments regularly. Maintain updated records of transactions.
Develop and maintain new and existing client relationships.
Assist customers with account opening activities.
Open credit files for customers applying for loans.
Loan origination.
Perform secretarial activities for the credit committee.
Manage and ensure the reduction of NPLs rate.

Knowledge, Skills and Experience Required

Education

At least a bachelor's degree in Business Administration, Banking, Finance, Economics or in another related field.

Experience

Minimum of at least three (3) years of relevant experience in a similar field within the Banking sector.

Key Skills and Competencies

Proven business and organizational skills.
Ability to create and maintain good customers relationships.
Ability to analyze and process loan applications and ability to monitor the financed projects.
Good understanding of the Rwandan business environment.
Strong familiarity with Rwamagana and the broader Eastern Province.
Must be fluent in English or in French; knowledge of both languages is an added advantage.
Knowledge of computer applications and proficient use of business software.

Application Requirements

Interested candidates are invited to submit:

A detailed CV outlining relevant experience.
A cover letter outlining suitability for the role.

Please send your application to [email protected].

PS: The email subject should contain the title “Relationship Officer”.

Deadline for applications: September 25th, 2026

Job Title: Database Administrator

Reports to: Database Administration Supervisor

Department: Information Technology

Purpose of the Role

The jobholder will be responsible for the development, maintenance and security of the bank’s data and databases (all) by ensuring the continuous availability, safety, and speed-to-access of the bank’s databases.

Key Responsibilities

Perform database management routines by doing a daily health-check, data sizing, database patching, 24/7 monitoring, data backup, and replication checks.
Knowledge in Database tuning.
Analysing and tuning of database’s performance through query optimization, index management and configurations.
Proven hands-on on data extraction, data recovery, data security and integrity.
Maintain all bank’s database privileges by adding, updating, or deleting backend users.
Perform a regular database maintenance and keep book log for the maintenance.
Develop and implement capacity planning strategies to support business growth.
Participate in the development, implementation, and maintenance of a comprehensive Bank disaster recovery plan.
Participate in periodic data backups and disaster drills.
Maintaining data standards, including adherence to professional database problem solving and change management procedures.
Maintain datacentre’s information confidentiality strictly.
Perform database and application monitoring for replications.
Ensure compliance to IT Policies and Procedures.
Participate in datacentre’s auditing activities.
Be ready to provide support during late hours, holidays, and weekends in response to needs of the systems being supported or as per planned roaster or in case of emergency.
Perform any other duties as may be directed by the direct supervisor or The Head of IT.

Knowledge, Skills and Experience Required

A bachelor’s degree in computer science, Information systems, data or Information management or the equivalent.
Minimum of 3-5 years hands-on experience in database administration for MSSQL, Oracle DB or Postgres.
Expert-level knowledge of at least two major databases platforms (Oracle and SQL) & two major Operating Systems (Linux and Windows).
Hands-on and proven experience in troubleshooting database related issues.
Hands-on in configure and manage database backup and replications.
Relevant database professional certifications in Mango, MySQL, Microsoft SQL Server, or Oracle is an added advantage.
Experience in managing multiple RDBMS on large systems.
Should have experience working with vendors/suppliers and managing SLA.
Practical experience in monitoring and tuning a database to provide a high availability service.
Excellent Analytical and problem-solving skills.
Ability to work autonomously.
Ability to manage multiple projects, activities, and tasks simultaneously.
Ability to think strategically.
Teamwork development and spirit.

Application Requirements

Interested candidates are invited to submit:

A detailed CV outlining relevant experience.
A cover letter outlining their suitability for the role.

Please send your application to [email protected].

PS: The email subject should contain the title “Database Administrator”.

Deadline for applications: October 5th, 2026

Job Title: E-Channels Supervisor

Reports to: Enterprise Application Manager

Department: Information Technology

Purpose of the Role

The job holder is responsible for designing and delivering robust, secure, and scalable e-Channel applications especially Internet and Mobile Banking by leading the full software development lifecycle, driving technical excellence, and aligning technology solutions with the bank's strategic objectives and regulatory requirements. She/He is responsible for the administration, maintenance, availability, performance and advanced support of the bank's e-channel applications.

Key Responsibilities

Administer full digital product lifecycle from discovery to optimization and maintenance.
Ensure high availability, reliability, and performance of e-channels include but not limited to Mobile & Mobile Banking (with USSD).
Monitor channel’s transaction success rates, response times, system capacity to optimize availability.
Constant development of initiatives that promote accessibility, usability and consistency across e-banking channels.
Design channel requirements, evaluate development dependencies, review BRDs and FRDs to guide and align solutioning.
Troubleshoot & resolve e-channels incidents and service disruptions within bank’s SLA.
Act as advanced resources for support of e-channels’ related issues by analysing root causes, coordinating with vendors and internal teams.
Ensure e-banking application’s logs are regularly maintained and saved for future reference.
Create, modify, and revoke user accounts and profiles for e-channels applications by adhering to user management policy.
Manage, assess and implement approved application changes.
Install and manage e-channels releases in accordance with change management procedures.
Manage relationships with e-channels vendors.
Work with internal IT teams to ensure digital solutions are scalable to support increasing transaction volumes.
Ensures service level agreement (SLA) with vendors are met.
Ensure e-channels comply with application regulations and compliance.
Constant identification of e-channel’s bottlenecks and recommend improvements.
Participate in Disaster Recovery (DR) testing exercises.
Ensure applications are recoverable within the agreed Recovery Time Objective (RTO) and Recovery Point Objective (RPO).
Be ready to provide support during late hours, holidays, and weekends in response to needs of the systems being supported or as per planned roaster or in case of emergency.
Ensure application security standards are implemented and maintained.
Maintain application architecture and operational documentation.
Maintain software application information confidentiality strictly.
Ensure compliance with bank Policies and Information Technology Procedures.

Knowledge, Skills and Experience Required

Possess a bachelor’s degree in software development, APIs Development and Deployment, or any other related field.
Have at least 3-5 years of relevant experience in banking technology, digital banking or digital payment.
Thorough knowledge and experience in writing front and backend scripts.
Hands-on and proven experience in troubleshooting Java, C++ codes related issues.
Hands-on in configure and manage e-channels applications.
Experience in developing and expose APIs is an added advantage.
Advanced knowledge in modern programming languages like: Python, Java Script, Java, SQL, Oracle etc.
Knowledge of oriented object programming.
Knowledge of RESTful APIs.
Knowledge of RDBMS for data analysis.
Knowledge of banking systems integrations.
Numeric, oral, and written language applications.
Experience with continuous integration and continuous delivery (CI/CD).
Ability to collaborate easily and effectively within a team and thrive in a fast-paced environment.
Excellent Analytical and problem-solving skills.
Ability to work autonomously.
Ability to think strategically.
Teamwork development and spirit.

Application Requirements

Interested candidates are invited to submit:

A detailed CV outlining relevant experience.
A cover letter outlining their suitability for the role.

Please send your application to [email protected].

PS: The email subject should contain the title “E-Channels Supervisor”.

Deadline for applications: October 5th, 2026

Job Title: Banking Applications Administrator

Department: Information Technology

Reports to: Enterprise Application Supervisor

Purpose of the Role

The job holder is responsible for the administration, maintenance, availability, tuning and advanced support of the bank's business applications and their surrounding ecosystem.

Key Responsibilities

Administer and maintain all banking surround systems and applications.
Ensure and monitor banking application’s health, performance, and availability.
Act as first escalation point for enterprise applications.
Troubleshoot and resolve application incidents/service disruptions within bank’s SLA.
Coordinate application upgrades, patches, and releases.
Ensure applications logs are regularly maintained and saved for future reference.
Maintain application documentation for both external and in-house developed software.
Obtain and evaluate all relevant information of application software complaints and suggest resolution to direct supervisor.
Create, modify, and revoke user accounts and profiles for administered applications by adhering to user management policy.
Act as Level 2 and Level 3 support for application-related issues by analysing root causes, coordinating with vendors and internal teams for resolution.
Assess and implement approved application changes.
Support application releases in accordance with change management procedures.
Maintain application documentation and release records.
Monitor application transactions, response times, and processing performance.
Identify bottlenecks and recommend improvements.
Tune application settings and configurations for optimal performance.
Support application backup and restoration procedures.
Participate in Disaster Recovery (DR) testing exercises.
Ensure applications are recoverable within the agreed Recovery Time Objective (RTO) and Recovery Point Objective (RPO).
Ensure application security standards are implemented and maintained.
Be ready to provide support during late hours, holidays, and weekends in response to needs of the systems being supported or as per planned roster or in case of emergency.
Maintain software application information confidentiality strictly.
Ensure compliance with bank Policies and Information Technology Procedures.

Knowledge, Skills and Experience Required

Education

Possess a bachelor’s degree in computer science, Software Development, APIs Development and Deployment, or any other related field.

Experience

Have at least 1/2 to 2 years of experience in developing and maintaining banking applications.
Hands-on and thorough knowledge in writing clean scripts.
Hands-on and proven experience in troubleshooting Java, C++ codes related issues.
Hands-on in configuring and managing enterprise applications.
Experience in developing and exposing APIs is an added advantage.
Experience with continuous integration and continuous delivery (CI/CD).

Key Skills and Competencies

Advanced knowledge in modern programming languages like: Python, JavaScript, Java, SQL, Oracle, etc.
Knowledge of object-oriented programming.
Knowledge of RESTful APIs.
Knowledge of RDBMS for data analysis.
Knowledge of systems integrations.
Numeric, oral, and written language applications.
Ability to collaborate easily and effectively within a team and thrive in a fast-paced environment.
Excellent analytical and problem-solving skills.
Ability to work autonomously and think strategically.
Strong teamwork development and spirit.

Application Requirements

Interested candidates are invited to submit:

A detailed CV outlining relevant experience.
A cover letter outlining their suitability for the role.

Please send your application to [email protected].

PS: The email subject should contain the title “Banking Applications Administrator”.

Deadline for applications: October 5th, 2026

Job Title: Card Management System Supervisor

Department: Information Technology

Reports to: Enterprise Application Manager

Purpose of the Role

The job holder is specialized in distinct areas of card management system application, database and intermediary systems. She/He is responsible for the development of card systems products/schemes, ensures integrations with other systems work seamlessly and fulfils expectations of Card Management System (CMS) users and customers.

Key Responsibilities

Support and supervise the daily/routine card operations.
Ensure system’s configurations comply with industry standards & regulations / PCI-DSS.
Coordinate and work with vendor and I&M Group for L3 support.
Manage card systems change and transition for Rwanda entity.
Fine tune card system to improve user experience and services.
Manage life cycle of user creation and application privileges.
Setup process events, ISO messages and notifications on service components & Operations.
Ensure configurations align with IPS requirements & certification programs.
Collaborate with application vendor to collate logs for analysis and solutions.
Maintain card systems calendars and support operations of Card systems EOD process.
Manage DR/BCP system failovers, operations, and service resumptions.
Maintain automated schedules that applies to settlement of charges and payments.
Test fixes, tools and utilities applicable to systems integration and enhancements.
Implement all recommended fraud prevention configuration and setup.
Maintain parameters applicable to data conversions and encryptions.
Support Card system DB and define new data elements in the operations of intermediary’s systems.
Evaluate performance, prepare systems root cause, and make recommendations on solutions.
Jointly with other stakeholders, setup log rotation in Card system & monitor performance.
Develop and test Card APIs and associated services.
Prioritize ticket closure, assist vendors in testing, monitor system logs and backups.
Monitor card service performance on APIs, troubleshoot loss of services and device issues.
Maintain parameters applicable to data conversions and encryptions.
Maintain Card billing and payments systems as per bank approved tariff.
Maintain CMS application information confidentiality strictly.
Ensure compliance to Bank’s Policies and Information Technology Procedures.

Knowledge, Skills and Experience Required

Education

Have a bachelor’s degree in information technology, Computer Science or related field.

Experience

Senior Level (3-5) years of experience working with card systems.
Having experience in Way4 system is an added advantage.
Have experience in card scheme and mandates.
Should have experience working with vendors/suppliers and managing SLAs.

Key Skills and Competencies

Good understanding of ISO 8583.
Training or Working Knowledge of Oracle, SQL, PL-SQL, JAVA, C++, .NET.
Training or Working Knowledge of ATM Switch (Technical & Functional) is a MUST.
Training or Certification in switching technology / Network Switch.
Training or Working Knowledge of UNIX / Linux / MS Windows Server / Solaris.
Knowledge of IT regulations, frameworks / best Practices - ISO 27001/PCI-DSS/FIPS, NIST.
Ability to collaborate easily and effectively within a team and thrive in a fast-paced environment.
Excellent analytical and problem-solving skills.
Ability to work autonomously and think strategically.
Strong teamwork development and spirit.

Application Requirements

Interested candidates are invited to submit:

A detailed CV outlining relevant experience.
A cover letter outlining their suitability for the role.

Please send your application to [email protected].

PS: The email subject should contain the title “Card Management System Supervisor”.

Deadline for applications: October 5th, 2026