Diaspora FAQ

Get answers to all frequently asked questions about I&M Diaspora Banking


  • A wide variety of transactional business and personal accounts

  • Payment cards – prepaid, credit and debit cards

  • Money Remittances options.

  • Property Investments and property purchase deal facilitation

  • Up to 20 years repayment period for Rwanda Shillings mortgage and 10 years for US Dollar denominated mortgage

  • Visit https://apply.imbank.com to open an account or an agent near you.

  • Complete the application details

  • Attach all required documents duly authorised

  • If you filled hard copy form, send scanned documents to diaspora@imbank.co.ke

  • We will take 2 working days to open your account

  • We shall email you account confirmation

  • For enquiry and clarifications email diaspora@imbank.co.ke

  • You can send funds into your account by choosing the various convenient and user friendly remittance channels.

  • Get your I&M Bank Debit Card and click on the https://net.imbank.com/link and follow instructions to register as a new user.

  • Filling a form mandating a third party to run your account

  • Alternatively, you can open a joint account with mandate as either or survivor.

  • You will need to apply for a new pin number regeneration. For such requests, send a secure email through I-Click, under “My Mail” tab.

  • Debit card is automatically renewed upon expiry. Your new card will be available for collection/dispatch when your current card expires.

  • We give you more than one option to invest, you may opt to have our attractive mortgage plan or go for cash buying deal facilitation option

  • You will need to contact Diaspora banking unit on diaspora@imbank.co.ke with your new address to enable us update your records.

  • Chat with us via our website chat option

  • Email : diaspora@imbank.co.ke

  • Whatsapp: +254 741 444 208.

  • 24-hour Call Centre: +254 20 322 1000, +254 719 088 000, +254 732 100 000

  • Diaspora Banking Unit Tel : +254 719 088 019 , +254 719 088 687

  • I&M Bank Tower, P.O. Box 30238 – 00100, Nairobi GPO, Rwanda