I&M Bank Uganda has unveiled the I&M Mastercard pre-paid card, a multi-currency card that allows customers to make payments and purchases using money that is pre-loaded on the card.
The card is designed to provide customers with a safe, convenient, and flexible way to manage their finances locally and abroad. It allows users to pre-load funds and make payments without the need for a bank account or line of credit, offering a secure alternative to carrying cash.
The card is widely accepted at Mastercard ATMs, Point-Of-Sale (POS) terminals, and online platforms, making it ideal for everyday purchases, online shopping, and travel.
Customers can load funds instantly through multiple channels, including branch transfers, internet or mobile banking, cash deposits, ATMs, bank agents, and mobile money.
A key feature of the card is its multi-currency capability. Users can hold up to nine currencies, that is; Ugandan Shilling (UGX), US Dollar (USD), Euro (EUR), British Pound (GBP), Kenyan Shilling (KES), Tanzanian Shilling (TZS), Rwandan Francs (RWF), South African Rand (ZAR), and Indian Rupee (INR). This enables international transactions without the need for mental currency conversions.
According to I&M Bank CEO- Robin Bairstow, the product is designed to go beyond everyday payments, positioning it as a practical financial management tool.
“We are seeing more customers look for simple tools that help them manage money on their own terms,” said Bairstow. “This card fits into everyday life, whether someone is supporting family, budgeting monthly expenses, or handling income that does not come in on a fixed schedule.”
The card, which is available to both I&M account holders and non-account holders, offers a range of limits to suit different needs.
Other key benefits include locked-in exchange rates for multiple currencies, reduced foreign exchange fees on international transactions, and a secure, controlled spending experience.
According to I&M Bank’s Head of Marketing and Corporate Communications- Annette Nakiyaga, the card is designed to make everyday money matters simpler and more convenient for customers.
“Our focus is always on creating solutions that make everyday money matters easier for our customers. The I&M Mastercard pre-paid card is designed to make handling money less complicated and more predictable, so people can focus on what matters most,” she said.
Daily default limits include UGX 3m at ATMs, and UGX 7m for retail and online purchases, with maximum limits up to UGX 10m and UGX 30m respectively. Customers can request adjustments to these limits as needed.
On Saturday, all roads led to Lugogo Cricket Oval, as a section of elite women from Kampala and neighboring areas gathered to “drink from the cup of knowledge,” shared by speakers at the 2026 Dominate Conference, hosted by socialite Manuella P. Mulondo.
The conference, powered by I&M Bank Uganda, brought together women from different walks of life, presenting a platform to empower them across the spaces they influence. The conversations ranged from family to entrepreneurship and corporate environments.
This year’s theme, ‘The Tide is Turning,’ featured conversations around growth, leadership, and purpose.
The conference had a lineup of influential speakers, who shared practical insights on personal development, professionalism, and leadership. Dorothy Kabagambe Ssemanda, CEO American Tower encouraged women to continuously upskill if they aspire to leadership roles.
“As a woman, it is important to acquire knowledge- especially if your dream is to make it to the C-suite. Commit to lifelong learning, invest in AI literacy, stay informed on trends, and continuously refine your skillset,” she emphasized, adding that investing in people is equally important, because they often play a key role in one’s growth journey.
Church leader, Beatrice Byemanzi, urged women to practice integrity in both the workplace and business.
“Always endeavour to do your best at your workplace. Be exceptional at what you do, because you are representing God. Be punctual, and be faithful at work,” she advised.
Other speakers, including Sandra Baingana, a pastor, and Hilda Bahati Sabiti, a life coach, also shared experiences and lessons that inspired attendees to remain intentional about their growth and steadfast in their pursuits.
The conference provided a platform for women to learn from one another, exchange ideas, and build meaningful networks that can propel them forward in their personal and professional journeys.
Annette Nakiyaga, the Head of Marketing and Corporate Communications at I&M Bank said the bank’s choice to partner with the Dominate Conference was a natural fit.
“Our partnership with the Dominate Conference was to give back to our consumers whose thirst for knowledge and wise counsel needed to be satiated. At a time when women are taking up more space in the corporate, finance, entrepreneurship, medicine, sectors- among others, there’s need to always share knowledge. We are proud to support platforms such as these, that empower women to grow, lead, and make meaningful impact,” she said.
The event was supported by several other partners, including MTN Uganda, SafeBoda, Fenon Events and Clabane Skincare, among others.
The Healthy Heart Foundation (HHF) hosted the Ettendo Worship Concert on Friday, March 27th, at Hotel Africana.
The fundraising event, supported by I&M Bank, brought together worshippers, well-wishers, and stakeholders in a shared mission to address the financial challenges faced by families unable to afford specialised cardiac treatment for their children.
Proceeds from the event will go towards life-saving heart surgeries, necessary referrals for specialised treatment abroad, and comprehensive post-surgery care- including medication and long-term follow-up to ensure improved health outcomes.
The event came alive with vibrant and soul-stirring performances from renowned gospel artists and choirs, including Pastor Wilson Bugembe, Twino Herbert, Golden Gates Choir, Streams of Life, and Jehovah Shalom Acapella, among others.
The Katikkiro of Buganda, Owek. Charles Peter Mayiga, was one of the dignified guests at the do. In his remarks, the Buganda Premier urged families, especially men, to take responsibility, particularly in situations involving serious medical conditions.
“Let us stop being negligent and prioritize health. When challenges arise in families, we must support our wives and stand with them, especially in matters of health. Good health is a responsibility for all of us,” he said.
The Katikkiro also commended the head of the Healthy Heart Foundation, - Owek. Ritah Namyalo Waggwa, and her husband- Owek. Robert Waggwa Nsibirwa, together with their partners and collaborators, for their dedication, compassion, and commitment, to supporting vulnerable children through the initiative.
In her remarks, Namyalo highlighted the serious burden of the heart disease in Uganda, noting that public awareness remains low and access to treatment is limited due to the high cost of care.
“In Uganda, about 16,000 children are born with heart defects each year. If you are fortunate to have children without such conditions, be grateful. The challenges faced by families dealing with this illness are immense,” she noted.
She said that this year’s campaign would help up to 100 children access life-saving heart surgery.
Several contributors were also recognized and awarded for their efforts towards improvement of lives of children with heart conditions.
I&M Bank, which has consistently championed community-focused initiatives through a range of CSR outreach activities over the years, continued to deepen its impact on the lives of vulnerable populations.
“I&M Bank has long been at the forefront of initiatives aimed at improving the well-being of communities through targeted outreach and support programs. Our CSR strategy is anchored on four key pillars: Education and Skills Development, Economic Empowerment, Environmental Conservation, and Enabling Giving. This initiative falls under ‘Enabling Giving,’ reflecting our commitment to supporting children and families in accessing life-saving healthcare and essential services,” I&M Bank Head of Marketing and Corporate Communications- Annette Nakiyaga, said.
Despite growing awareness and improved local treatment, heart conditions continue to place a heavy burden on Ugandan children. Studies show that over 30 percent of school going children with rheumatic heart disease, die within a few years of diagnosis without intervention.
Many others develop severe complications, such as heart failure, while a significant number live with malnutrition and rhythm disturbances associated with congenital conditions, highlighting the urgent need for sustained support, early detection, and expanded access to life-saving care.
I&M Bank extended a gesture of compassion and solidarity on Monday, March 16 by donating Ramadan/Eid hampers to hundreds of vulnerable Muslim families in Gayaza and Bweyogerere. The initiative aimed to support communities during this holy month, a period marked by fasting, prayer, and acts of charity.
The donated hampers comprised essential food items including rice, sugar, cooking oil, posho (maize flour) and beans, staples intended to help families break their daily fast.
The outreach exercise was conducted in partnership with Al-Waasi Charity, a non-governmental organization dedicated to supporting and empowering marginalized groups.
In Gayaza, the donations were specifically distributed to Muslim refugees living in the area, many of whom face significant economic challenges. Meanwhile, in Bweyogerere, the bank reached out to Muslims residing in the Kakajo slum settlement as well as Talbia Primary School, a community institution that serves children from underprivileged backgrounds.
The I&M BankHead of Treasury, Nadia Mindra led the delegation, flanked by the bank’s staff. The team actively engaged with beneficiaries during the distribution, reinforcing the bank’s commitment to community connection beyond financial services.
According to Ssemanda Husama, Programs Director at Al-Waasi Charity, the partnership reflects the power of collaboration in addressing community needs.
“Basing on our experience, these contributions bring a smile to the faces of many families who would otherwise struggle during this time. They help families access a meal during an important period of reflection and devotion,” Ssemanda said.
Annette Nakiyaga, the Head of Marketing and Corporate Communications at I&M Bank, noted that the initiative aligns seamlessly with the bank’s identity and values.
“This exercise is a natural fit for us and reflects who we are. I&M Bank’s Corporate Social Responsibility (CSR) strategy is anchored on four key pillars: Education and Skills Development, Economic Empowerment, Environmental Conservation, and Enabling Giving. What we are doing today falls under ‘Enabling Giving,’ ensuring that our brand promise, ‘On Your Side,’ is not just words but a lived reality in the communities we serve,” she explained.
Nakiyaga further highlighted that with an established branch in Bweyogerere, it made the outreach even more meaningful.
“This is essentially home for us. Supporting the people here strengthens our bond with the community and reaffirms our commitment to being a responsible and caring neighbor,” she added.
I&M Bank continues to drive impact through initiatives that support education, expand economic opportunities, promote environmental stewardship, and provide timely support to vulnerable communities.
The 2026 I&M Bank Katogo Golf Series opener 19th hole experience, held yesterday- Saturday, March 14, had golfers engulfed with joy, as title sponsors- I&M Bank Uganda announced a three-year extension of their partnership with the series, as well as a trip to South Africa, for the cross-boarder leg.
Speaking on behalf of the CEO- Robin Bairstow, I&M Bank Chief Financial Officer- Timothy Musiime, revealed that the I&M Bank Katogo Golf Series will take this year’s cross-border leg to Sun City Golf Resort, a premier world-class golf destination located near Pilanesberg National Park, in Johannesburg, South Africa, this September.
The bank also committed to extend the title sponsorship bid of the series for another three years, sending golfers at Entebbe Club into ululation and loud cheers.
This will be the third time the series will host an event outside Uganda, after a regional leg in Kigali, Rwanda, last year, and the inaugural cross border tour that was held in Limuru, Kenya, in 2024.
“In September, we will be travelling to Johannesburg, South Africa, for another cross-border leg at Sun City Golf Resort. This promises to be one of the highlights of the season. I encourage as many of you as possible to join us as we take the Katogo spirit to ‘Msanzi,’” Bairstow’s message read.
Reflecting on the continued sponsorship, Musiime noted that the bank remains committed to building on the progress thus far.
“We are here to stay. We are committing another next three years, all the way to 2029” he said, as the audience cheered on.
“And I can assure you that during the next three years, things are only going to get better and better. We look forward to growing the series further, create more memorable experiences with you, and continue to strengthen the Katogo spirit and community.”
Musiime also revealed that I&M Bank supported Entebbe Club to acquire green mowers, that will ease the maintenance of the course.
“We are sure this equipment will not only help ease the work of the course mantainance team, but will also ensure the course is always in pristine shape.”
In conclusion, Musiime also reiterated that this season, the series will have a reciprocal visit by members of Limuru Country Club, a return leg of the inaugural cross border leg held in 2024.
The return visit is expected to further strengthen the growing camaraderie and sporting ties between golfers in Uganda and Kenya.
Earlier in the day, about 196 golfers took to the greens for the season opener, playing under the ‘It’s Up To Me’ format- a debut individual competition format in the series.
Under this format, after all players teed off, one designated player in each group had to choose where they will play their second shot from, and also decided where the rest of the group must play theirs.
Moses SSebugawo (56 C/B) and Charity Atuhaire (58 nett), emerged overall winners in the men and ladies’ categories respectively. The pair was awarded a RwandAir ticket each, and Victoria Motors hampers.
In the gross category, Edgar Muzahura won the men’s event with 67, while Peace Kabasweka topped the ladies’ division after returning 70.
Other winners included Brian Katimbo (Men Group A), William Otieno (Group B), while Albert Otete took Group C.
In the ladies’ m, Phionah Namanya topped Group B with 59, while Rita Apell won Group A after returning 62.
Entebbe born seasoned amateur golfer- Morris Ongwech, sunk in a hole-in-one on hole 16, but missed out of the hole in one prize- a Mitsubishi Outlander Sport, courtesy of Victoria Motors, that was strictly for hole 10.
Nevertheless, he was awarded with a set of tyres from the same company.
Winners of the weekly quiz were rewarded with Johnnie Walker Gold Reserve bottles. The brand also elevated the after-party with themed cocktails and premium bottle offerings.
The Caribbean-themed 19th hole experience, hosted by comedian Patrick 'Salvador' Idringi, was headlined by A Pass, who took the already animated crowd on a journey of his soulful dancehall jams.
Annette Nakiyaga, I&M Bank Head of Marketing and Corporate Communications, described the season opener as a perfect start for the year, as well as a display of progress for the game of golf.
“By now, we are almost clear on how the entire season will unfold, and together with our partners, we’re excited about the progress we have made. But as we look ahead, we remain focused on delivering an even bigger and exciting 2026 Katogo Golf Series season,” she said.
The 2026 I&M Bank Katogo Golf Series, returning on May 3o for the second leg, is supported by Johnnie Walker, Victoria Motors, GA Insurance, RwandAir, Lake Victoria Serena Golf Resort and Spa, Kampala Serena Hotel, Fenon Events, Goldman’s Luxury, NBS Sport, Case Hospital, and Time Cop Security.
On Friday, March 13 2026, I&M Bank Uganda hosted financial markets stakeholders for a fire-side discussion under the theme ‘Shaping Uganda’s Financial Markets in the Oil Era,’ at the Kampala Serena Hotel.
The session brought together various players and regulators, with the sector positioning itself to support the opportunities that will arise as Uganda remains on track to achieve its first oil production this year, marking a major milestone for the country's oil sector after nearly two decades of exploration.
Moderated by I&M Bank’s Head of Treasury- Nadia Mindra, the conversation featured Gilbert Kamuntu- Chief Commercial Officer at the Uganda National Oil Company (UNOC), who gave insights on how the East African Crude Oil Pipeline is expected to unlock value for businesses and communities, as well as how financial institutions can support investments across the value chain.
Kamuntu also outlined UNOC’s preparations for Uganda’s first oil, the progress made so far, the expected revenues from the sector, and the important role financial markets will play in supporting the growth and sustainability of Uganda’s oil industry.
“We are working around the clock to ensure that by Q3 or Q4 this year, we will have commissioned the facilities in the oil fields- an important step toward Uganda’s first oil. Uganda’s crude oil is of high quality, with low Sulfur content, and ranging from medium to heavy, with an API gravity between 17° and 33°, which positions us well in regional and global markets,” he said.
“As production readiness progresses, we are also coordinating with financial institutions and markets to ensure that the sector’s growth is supported by strong funding, investment frameworks, and risk-sharing mechanisms,” he added.
Sighting unrest in the Middle East, he noted that the company is fully aware of the geopolitical pressures affecting global energy markets. “While no one can predict exactly how these events will unfold, we are closely monitoring developments and adjusting our risk management strategies. We are confident in the strength and resilience of our supply chain.”
Rui Correia- the CEO ACI-Financial Markets Association, who was in the country for the first time, shared insights on the role of strong financial markets in supporting economic transformation.
“The transition into an oil-producing economy will require deeper and more resilient financial markets. Institutions must strengthen liquidity, transparency, and risk management, to support the scale of investment that the energy sector demands,” said Correia.
He further emphasised education, ethical standards, and collaboration, as key pillars for resilient markets as Uganda enters a new era of growth.
The session that featured Q&A sessions, also had the audience explore how Uganda's evolving oil sector can unlock new opportunities for businesses and strengthen the country's financial ecosystem.
As a key stakeholder in Uganda’s financial markets, I&M Bank provides clients with foreign exchange and fixed-income solutions, offering cash and hedging services in FX and facilitating structured investment opportunities through its fixed-income products.
“As Uganda enters the oil era, we want to make sure our clients have the right tools and support to take advantage of the opportunities ahead. This means providing practical solutions, guiding them through risks, and helping them make informed decisions that can drive growth for their businesses,” said Annette Nakiya, I&M Bank Head of Marketing and Corporate Communications.
Uganda’s oil and financial markets are interconnected, with the emerging oil sector influencing demand for investment and financial services, while the financial markets can play a role in supporting oil-related projects and future economic activity.
Financing Company for Development (FMO), the Dutch Entrepreneurial Development Bank, has extended a USD 20 million senior unsecured facility to I&M Bank (Uganda) Limited to support lending to small and medium-sized enterprises (SMEs) across a wide range of sectors. The facility includes an initial USD 10 million senior debt commitment, representing the first tranche of a total USD 20 million facility.
The announcement was made on Wednesday, March 11, 2026, at the I&M Bank Uganda Head Office at Kingdom Kampala. The event was attended by representatives from the Dutch Embassy in Uganda, led by Corinne Abbas- First Secretary, Economic Cooperation, the Dutch Ministry of Foreign Affairs- led by Natalie den Breugom- Deputy Director, Sustainable Economic Development, the Dutch Ministry of Finance, led by Rene Idzenga- Head of State of Enterprises, as well as members of FMO led by Huib-Jan de Ruijter-Co-Chief Investment Officer.
The I&M Bank delegation, led by the CEO- Robin Bairstow, also included customers whose businesses operate in sectors aligned with FMO’s areas of interest, including SMEs, sustainability, and women in business.
The transaction will provide flexible financing and support decent work and reduced inequalities, in line with Sustainable Development Goals 8 and 10. It also qualifies for FMO’s 100% Reducing Inequalities label.
FMO’s financing is directed exclusively to I&M Bank’s Small and Medium Enterprise (SME) segment, with a focus on facilities for the unbanked, including women-owned businesses and agricultural enterprises.
According to Robin Bairstow, CEO of I&M Bank (Uganda) Limited, the bank has a strong track record of supporting SMEs through agriculture, women, and youth-led tailored solutions that have driven business and economic growth.
"At I&M Bank Uganda, SMEs are not a peripheral segment — they are central to our growth strategy and to Uganda’s broader economic transformation. We’ve been supporting SMEs with diverse tailored financial products, asset financing, capacity-building initiatives, financial literacy, and other solutions. Through the recently concluded
Tukikube ne I&M Bank campaign, we offered asset financing and structured financial literacy sessions that equipped entrepreneurs with both capital and knowledge to scale sustainably," noted Bairstow.
"Now, with FMO’s financing, we can expand these offerings to a much wider range of sectors and reach more businesses across Uganda. FMO’s investment builds on this expertise and advances the sustainable business growth of this segment," he added.
He also said the bank had, over the last two years, deliberately strengthened the balance sheet, enhanced capital position, and invested significantly in modern technology platforms to ensure it serves SMEs sustainably.
"This financial strength enables us to extend more flexible and increasingly unsecured lending solutions to viable SMEs — particularly women-owned enterprises, agribusinesses, and youth-led ventures that may not always meet traditional collateral thresholds."
"Importantly, SME growth today is not just about access to credit — it is about access to markets. The East African region accounts for intra-regional trade levels of nearly 40%, making cross-border efficiency critical for business competitiveness. Through products like our recently launched I&M
Brisk platform, we are enabling SMEs to transact seamlessly across our regional footprint, reduce payment friction, ease supply chain bottlenecks, and improve working capital cycles. In this way, our support goes beyond lending — we are facilitating trade flows, enhancing liquidity management, and positioning our customers to compete regionally and grow sustainably," he reiterated.
Bairstow further noted that the partnership with FMO strengthens not only the Bank’s lending capacity but also its ability to build a more inclusive, resilient, and interconnected SME ecosystem. “We are building a bank that is personal, responsive, and innovative — one that truly lives our promise of being ‘On Your Side: Empowering Your Prosperity,’” he said.
Commenting about the partnership, Huib-Jan de Ruijter, Co-Chief Investment Officer at FMO, said it underscores FMO’s commitment to working with strong regional banks to design practical, market-driven solutions that respond to the real financing and growth needs of SMEs.
“Our investment in I&M Bank Uganda reflects FMO’s commitment to sustainable business growth, especially for difficult-to-reach target groups. Through our partnership with I&M Bank, FMO can increase its investments in Least Developed Countries, promote economic growth, and reduce inequalities.”
During the session, entrepreneurs shared how previous support from I&M Bank helped them scale operations, hire youth, and increase revenues. The discussions highlighted businesses across agribusiness, digital innovation for financial inclusion, and women-led enterprises, demonstrating the tangible impact of access to credit on both business growth and inclusive economic development.
Additionally, as the Bank advances its sustainability agenda through its parent company, I&M Group, FMO will work closely with the holding company to ensure that group-level standards are effectively implemented within the Ugandan subsidiary.
The fourth edition of the I&M Bank Katogo Golf Series was officially launched today- Tuesday, March 3rd, at a press briefing held at the I&M Bank head office at Kingdom Kampala.
The 2026 season received a financial boost of Sh796m from partners, marking a Sh146m increase from the 2025 sponsorship package.
The tournament will tee off on Saturday, March 14, at Entebbe Club, with organizers anticipating a full course.
The second quarterly event will be held on May 30, followed by the third leg on August 8, before the grand finale on November 28.
Speaking at the launch, I&M Bank CEO Robin Bairstow, stated that last season built strongly on previous achievements, and raised the competitiveness even higher.
“The growth in participation, the level of competition, and the overall experience, showed that this tournament continues to get bigger and better,” Bairstow said.
“Last year, we expanded our regional footprint with another cross-border leg in Kigali. This year, we will maintain that outlook- not only traveling outside the country for another leg, but we shall host foreign golfers here at home,” he added.
Bairstow emphasized that the bank remains committed to its Corporate Social Responsibility initiatives, particularly through its pillar of Education and Skills Development.
Katogo Captain Elly Mukasa, thanked golfers and sponsors for their continued support, and promised golfers a season to remember the year.
“We are honored to work with partners who each play a vital role in ensuring the smooth running of this tournament. As we build on our achievements, we must maintain high standards and continue meeting the expectations of all participant. Golfers should expect a 2026 season like no other before,” Mukasa said.
The I&M Bank Katogo Golf series Tournament Director- Paul Kaheru, known for crafting the inventive formats that distinguish the competition, revealed that the 2026 season will introduce one new format, while three fan favorites return.
The latest addition is ‘It’s Up To Me’, an individual competition. After all players tee off, one designated player in each group determines where they will take their second shot from and dictates where the rest of the group must play theirs. Only the second-shot position is controlled.
The challenge intensifies if an out-of-bounds ball is selected, forcing affected players back to the tee to play their third shot. Winners will be determined by the lowest nett scores at the end of the round.
The returning formats include ‘Call Your Shots’, to be used in the second round. In this format, players must declare the specific clubs they intend to use on each hole before teeing off. Only the declared clubs may be used, and each must be used at least once.
The third round will feature ‘Tee For Me’, a pairs event (no mixed pairs). Both players tee off on every hole, switch balls for the second shot, and continue playing that ball until it is holed out.
The grand finale will be contested under the ‘Double Bogey Danger’ format, previously used in the 2024 finals. Players begin with a full set of clubs, but each double bogey or worse requires them to remove one club of their choice from their bag. The club can only be reinstated after scoring a par or better.
With lady golfer Berna Musanabera winning a car as a hole-in-one prize at the same venue on February 14, anticipation is high for a repeat feat. A zero-mileage Mitsubishi Outlander (Sport), courtesy of Victoria Motors and insured by GA Insurance, is up for grabs.
Johnnie Walker Uganda will elevate the 19th-hole experience with signature cocktails and exclusive bottle offers from its portfolio.
I&M Bank Head of Marketing and Corporate Communications- Annette Nakiyaga, credited the tournament’s growth to strong collaboration among stakeholders.
“At I&M Bank, we believe in creating experiences that go beyond banking, just as golf challenges and inspires players both on and off the course. This season, together with our partners, we aim to deliver unforgettable moments for golfers and guests alike at every outing,” she said.
The 2026 I&M Bank Katogo Golf Series is supported by Johnnie Walker, Victoria Motors, GA Insurance, RwandAir, Lake Victoria Serena Golf Resort and Spa, Kampala Serena Hotel, Fenon Events, Goldman’s Luxury, NBS Sport, Case Hospital, and Time Cop Security.
Rwanda is set to host the Inclusive FinTech Forum 2026 at the Kigali Convention Centre from March 10 to 12. The forum is expected to draw global attention to Africa’s rapidly evolving digital finance landscape.
The three-day event is expected to attract more than 3,000 delegates from finance, technology, and public policy. Organised by the Kigali International Financial Centre, participants will include executives, regulators, startup founders, and representatives from development agencies.
Running under the theme ‘Shaping the Future of Inclusive Finance. Innovation. Connection,’ organisers say the forum will spotlight Africa’s fintech progress while advancing broader financial access across the continent. Panel discussions will explore how emerging solutions can reach underserved communities, while safeguarding stability and trust.
I&M Bank Uganda CEO- Robin Bairstow, will be one of the panelists and will discuss the topic of “Running Inclusive Instant Payment Systems in Real Time: Liquidity, Uptime, and Operational Resilience.”
Bairstow will share the floor with Henry Chinedu Obike- Chief Innovation Officer I&M Bank Rwanda, Dotun Adekunle- CEO and Chief Technology Officer of OPAY, and John Mukono- CEO of Kenswitch. The topical discussion will examine the operational demands of delivering reliable, real-time payment systems, while balancing liquidity and availability.
I&M Bank embarked on strengthening inclusive payment systems after upgrading its core technology to Finacle. It has since expanded its agent banking network, launched strategic partnerships with mobile network operators, and rolled out dedicated digital platforms, such as the I&M On-The-Go app. The bank also continues to reinforce service availability through a 24/7 digital pod, at its head office, at Kingdom Kampala, enabling customers to transact at any time.
The bank continues to prioritise affordability and accessibility, through offerings such as the Express Go account, which provides free bank-to-wallet transfers, and the recently launched IMBRISK service that supports cross-border transactions across East Africa.
“Real-time payments are no longer a luxury, but an expectation. Our focus is to build convenient systems, that are always available, affordable, and accessible to all our customers. By investing in modern infrastructure and strong partnerships, we are ensuring that customers can move money instantly and securely,” Bairstow said.
Commenting about the forum, Annette Nakiyaga, the I&M Bank Head of Marketing and Corporate Communications, highlighted that the bank’s participation is a reflection of its broader commitment to inclusive innovation and regional collaboration.
“Platforms like the Inclusive FinTech Forum provide an opportunity to share practical insights, learn from industry peers, and strengthen partnerships that drive financial inclusion. As a regional bank, we believe sustainable growth in digital finance must be anchored in trust, resilience, and solutions that genuinely respond to customer needs wherever they are,” she said.
According to the Rwanda Ministry of ICT and Innovation, the forum will feature high-level panels, leadership dialogues, and curated roundtables, focused on advancing inclusive digital finance across Africa.
Key themes include central bank digital currencies and cross-border payments, AI-driven financial inclusion, open finance ecosystems, climate and green financing, digital public infrastructure, interoperable real-time payment systems, regulatory alignment, and talent development for the future fintech workforce.
Some of the other speakers at the event include: Hon. Paula Ingabire, Minister of ICT & Innovation, Rwanda; Dr. Patrick Njoroge, former Governor of the Central Bank of Kenya; Mary Ellen Iskenderian, President & CEO of Women’s World Banking; Hilda Moraa, Founder & CEO of Pezesha; and Sopnendu Mohanty, Group CEO of the Global Finance & Technology Network (GFTN).
Africa’s digital finance sector is expanding rapidly, signalling strong momentum across the continent. A report by McKinsey & Company projects that revenues could rise from about US$10 billion today to US$47 billion by 2028. Yet growth has not translated into universal access, as an estimated 300 million adults remain outside the formal banking system, particularly in rural and low-income communities.
Over 5,000 people received free medical care and health services during the recently concluded Tubeere Balamu Health Camp, held at St. Jude Primary School in Kasana, Bulemeezi County, Luwero District, from Tuesday, February 24 to Wednesday February 26th.
Organized by the Kabaka Foundation, in conjunction with I&M Bank, the outreach saw Luwero residents turn up in big numbers to access free health services, that included HIV testing and counseling, cancer screening, immunization, diagnosis, and treatment for various ailments.
Nnaalinnya Dina Kigga, delivered a message from His Majesty the Kabaka of Buganda- Ronald Muwenda Mutebi II, in which he urged residents to step up the fight against HIV/AIDS and other illnesses, by embracing preventive healthcare practices.
The Kabaka emphasized the importance of routine medical check-ups, particularly encouraging men to prioritize prostate cancer screening in light of the disease’s rising impact.
He also urged residents to always seek medical attention early enough, and from qualified health professionals.
The Kabaka also lauded those who have contributed to the success of the initiative;
“Since the launch of the Tubeere Balamu Health Camps, significant progress has been registered in improving community health awareness and access to medical services. I extend my appreciation to the medical workers, religious leaders, and partners, who have joined hands with Kabaka Foundation to ensure the success of the initiative,” the Kabaka’s message read.
The outreach was brought to a close by the Attorney General of the Kingdom of Buganda- Owek. Christopher Bwanika, who commended the Kabaka’s steadfast commitment to making healthcare a priority. He observed that when the Kabaka Foundation was rolled out, three decades ago, healthcare was set as one of its central pillars, a dedication that continues to positively impact communities today.
I&M Bank, who have partnered with the Buganda Kingdom on several initiatives, remains steadfast in supporting community programmes, including all the previous Tubeere Balamu health camps.
“Supporting initiatives like these health camps reflects our joint dedication towards improving the well-being of our communities. When we place health at the forefront, we are securing a stronger future for these communities and supporting their development,” said Annette Nakiyaga, Head of Marketing and Corporate Communications, I&M Bank.
The Tubeere Balamu campaign, launched in 2024, is part of the Kabaka’s effort to improve living standards in the Buganda region, especially in healthcare. So far, it has reached six counties, helping communities with important health services, while proving hope to many people.
The I&M Select Banking Sapphire Club, by I&M Bank Uganda, was named the ‘Best Innovation of the Year’ at the fifth Uganda Marketing Excellence Awards (UMEAS), held on Thursday evening at Kampala Serena Hotel.
The award was received by the bank’s Head of Marketing and Corporate Communications-Annette Nakiyaga, and members of the marketing team.
Launched in October, the I&M Select Banking Sapphire Club offers respective members an exclusive private banking experience, curated for individuals whose financial sophistication, lifestyle, and aspirations transcend the ordinary.
Membership offers an exclusive world of privilege and opportunity- think access to private banking suites at Kingdom Kampala, with additional suites underway at other branches.
Other benefits include the I&M Bank World Elite Mastercard, that comes with higher limits and lifestyle rewards, customized treasury solutions, bespoke wealth management through I&M Capital, offshore private banking via Bank One in Mauritius, access to luxury global experiences- such as VIP Formula One and Real Madrid events, and the I&M Multicurrency Prepaid Card, which supports seamless transactions in nine currencies.
According to Nakiyaga, the I&M Select Banking Sapphire Club, being the most innovative banking solution for select clients, is poised to transform the landscape of premium banking, and the UMEAS award highlights the club’s outstanding contribution to financial innovation.
“First and foremost, I&M Bank is honored to be recognized with this award and we sincerely thank everyone who supported us with their votes. To our clients, we reaffirm our commitment to continue breaking new ground and creating innovative financial solutions that elevate your banking experience.
The I&M Select Banking Sapphire Club is here to go beyond the exceptional offerings our premium clients have already been enjoying. We are committed to continuously enhancing the banking experience, and we are excited about the innovative solutions and exclusive privileges that lie ahead,” Nakiyaga said.
The UMEAS, organized by Evolve Group Africa, saw different companies and brands commune to exhibit their marketing success, showcase the quality of their business, while celebrating the edition’s underpinning theme; ‘Promoting sustainable marketing excellence.
The session was preceded by the inaugural State of Marketing Address, a first of its kind marketing masterclass, that was moderated by Robert Victor Nsibirwa, the Marketing Manager, Spirits at Diageo/ UBL.
I&M Bank CEO, Robin Bairstow was one of the panelists. In his submission, he stated that the next-generation of marketeers must treat data as a strategic, predictive asset, one that clearly identifies priority areas for investment and prescribes the specific actions required for success.
“The marketeer of the future won’t be the deepest technical expert in every field, but they must be knowledgeable, confident, and skilled enough to inspire, influence, and direct the real experts around them,” Bairstow said.
Citing the success of the Tukikube ne I&M Bank campaign, which leveraged podcasts, micro-influencers, and integrated channels for precise targeting, Bairstow emphasized that marketing strategies must align closely with overall business goals.
“Looking ahead, human beings will keep buying with their hearts, not their heads. It’s the reason consumers equate higher price with higher quality whether it’s coffee, fashion, or technology,” he added.
Other panelists included Barbra Arimi Teddy- Head of Marketing & Corporate Affairs, NSSF, John Paul Okwi -Senior Manager Events and Sponsorships, MTN Uganda, Jeffrey Amani- CEO Zeus Group, among others, all of whom who shared insights on industry trends, best practices, and strategies for driving growth.
According to Paul Businge, a co-founder of Evolve Africa, this year’s edition spanned every single aspect of marketing, communications, digital, and advertising, right from ideation, to creation, and execution.
“The marketing council played a critical role of ensuring professionalism at every stage of the process, as the awards aim to maintain credibility, transparency and fairness,” Businge said.
The distinguished Marketing council comprised Dr. Benedict Mugerwa, Ngulumi Immaculate Nabatte, John Paul Okwi, Rogers Anguzu, Barbara Arimi and Jackie Namara.
The UMEAS secretariat will release a detailed report, to explain their methodology for all stakeholders to review and understand why their brands performed the way they did.
The UMEAS 2025 and inaugural state of marketing address were sponsored by, I&M Bank, NSSF, NBS TV, Afromobile, Nexcom, Centenary Bank, Crown Beverages (Pepsi and Aquafina), Uganda Breweries Ltd, Kampala Serena Hotel, Vision Group, Equity Bank, Radio City, Matooke Republic, Kadanke Brand House, Datamine Technical Business School, Marketer Media and Women in Marketing Uganda.
I&M Bank has introduced IMBRISK, a transactional solution that enables customers (new and existing) to deposit, withdraw, and transfer funds across I&M Bank branches in Uganda, Kenya, Tanzania, and Rwanda.
With this solution, customers can now seamlessly manage their funds and make transactions at any I&M Bank branch in the region, beyond the country where their account is domiciled.
With the East African Community (EAC) borders open to member citizens for visa-free travel and movement, IMBRISK now gives customers the freedom to access their finances seamlessly while conducting business or traveling anywhere in the region.
IMBRISK aims to address the challenges faced by businesses, cross-border merchants, frequent travelers, and professionals, who sometimes encounter delays or difficulties in accessing and transferring funds while outside their home countries, but still within the region.
According to Robin Bairstow, the I&M Bank Uganda CEO, the IMBRISK initiative is a result of the bank trying to have a deeper understanding of its customer needs.
“The IMBRISK is an important addition to the range of convenient banking solutions that our customers have already been enjoying. We have customers who engage in imports and exports business across the region, and need to move their funds as they trade. In addition to these businesses, many of our customers travel frequently, while some are expats, so ensuring easy access to their funds, wherever they are in the region is essential.”
Bairstow added that, with IMBRISK, I&M Bank is not just facilitating transactions; “we are empowering our customers to take full advantage of the opportunities within the East African region," he said.
Annette Nakiyaga, the I&M Bank Head of Marketing and Corporate Communications, stated that IMBRISK is designed around convenience, flexibility, and speed, making cross-border banking simpler for everyone.
“IMBRISK gives our customers the confidence to move their money across the region knowing that every transaction is supported by I&M Bank’s secure and trusted infrastructure. It delivers the convenience they need, with the reliability and safety they expect from us,” she said.
The launch of IMBRISK is the latest in a series of innovative banking technology solutions, and service enhancements, that seek to offer the most comprehensive integrated banking solutions in the market.
Different generations of family business leaders and stakeholders, including financial experts, convened at Four Points by Sheraton, in Kampala, on Friday, October 17, for the third annual Enjovu Family Business Conference.
Organized in partnership with I&M Bank Uganda, the conference serves as a key platform for discussions around family business sustainability.
Run under the theme- ‘Succession Planning for Family Businesses: Developing the Next Generation of Leaders,” the event had a lineup of seasoned business leaders and financial experts, share transformative insights and experiences on the sustainability of family businesses in Uganda and beyond.
In his opening address, Owek. Robert Waggwa Nsibirwa, the Deputy Katikkiro of Buganda and Patron of the Enjovu Family Business, expressed concern over the worrying trends of family businesses failing to survive beyond their founders.
Owek. Nsibirwa highlighted that about 70% of family businesses are not able to transition to the next generation, while nearly 88% do not make it to the third, challenges he largely attributes to poor succession planning.
"Lack of succession planning is a silent thief that steals fortunes, shatters families, and wipes out decades of hard work. Success is never permanent if you don't plan for the future,” Owek. Nsibirwa said.
“Succession planning for family businesses is not a choice but an obligation. Continuity is not a matter of prayer; it has to be a system. You cannot wait until you're on your deathbed and hope that everything will be fine. Continuity must be planned and built into a system,” he added.
The Guest of Honor, Irfan Hajee, Director of Graphic Systems (U) Ltd (GSUL), a second-generation family-run business, emphasized the importance of involving the next generation in the business early. Drawing from his own experience, he explained that he began helping with family business tasks at a young age.
“That experience taught us to respect the community and the people who keep businesses running day to day. And to appreciate the effort behind every success. My advice to any family thinking about transitioning is simple; let the next generation join the factory, the shop, or wherever it all begins. Most importantly, let them work under someone other than you. That is how they will truly learn,” he said.
Hajee added that for him and his family, the transition was smooth, as most structures were already in place, and he urged other family businesses to follow a similar approach.
“Our structures were established years ago, so when it was time to transition, all the legalities were relatively well managed. We did not have to struggle with lawyers, accountants, or bankers, to update directorships, shareholding details, and other formalities. My father’s will was clear, and we all knew its contents, which helped us avoid any family disputes,” he explained.
Keynote speaker, Mariam Luyombo, Founder of Taibah Schools (first generation), sighting an example of Singapore, that continues to employ English nationals and other experts, because of the need for specific skills to maintain global competitiveness, urged family businesses to hire the right talent, not just relatives.
“Family businesses need to be professionally run to ensure sustainability. Attract the right talent, and remain competitive across generations," Luyombo said.
Luyombo highlighted that parents running family businesses need to be realistic about their children's capabilities, in order to plan succession effectively and provide the right guidance and support.
Elizabeth Kibuuka, Founder of Enjovu Family Business, advised family business leaders to present a balanced perspective of their enterprises to the younger generation, highlighting both successes and challenges, rather than only complaints. She emphasized that this helps spark interest in joining the business. She also encouraged leaders to clearly communicate their expectations to the next generation.
I&M Bank, which also began as a family business, has over time expressed its commitment to supporting family-owned enterprises, by offering solutions tailored to their needs.
While speaking at the conference, I&M Bank CEO Robin Bairstow stated that I&M Capital, the bank's wealth management company, is now fully operational in Uganda, and should be considered a strategic partner for those looking to grow and preserve wealth across generations.
“I&M Capital focuses on client portfolio optimization and investment advisory, helping clients decide when to buy or sell local fixed income instruments and equities. We also manage money market funds through short-term, highly liquid assets, provide access to offshore trading in international equities and funds, and offer loans secured by government bonds, to help clients leverage their existing investments,” Bairstow stated.
Bairstow added that the bank has customised financial products for businesses, including SMEs
. "The Tukikube ne I&M Bank campaign is still ongoing. Through this initiative, we are empowering SMEs with knowledge, tools, and services that support informed decision-making and sustainable growth."
Annette Nakiyaga, Head of Marketing and Corporate Communications at I&M Bank, highlighted the importance of the bank’s partnership with the Enjovu Family Business platform.
“Family businesses have produced some of the biggest brands globally, but many do not survive beyond one generation due to inadequate succession planning. This partnership is therefore crucial in helping family businesses plan for the future and ensure continuity,” she said.
Aside expert speeches and panel discussions, the event featured Q&A sessions, breakout sessions for different generations, group discussions, and networking opportunities.
The Enjovu Family Business Conference will head to Tanzania on Friday, November 21, 2025, at the Hyatt Regency Dar es Salaam.
I&M Select Banking Sapphire Club unveiled to enhance High-Net-Worth client banking experience
On Friday, October 24, I&M Bank Uganda launched a new premium banking offering- the I&M Select Banking Sapphire Club, at the Kampala Serena Hotel.
Held under a casual luxe theme, the event was attended by the bank’s premium clients, members of the Diplomatic Corp from different countries, Buganda Kingdom officials, Bank of Uganda officials, I&M board and executive, distinguished guests, and partners.
The I&M Select Banking Sapphire Club offers respective members an exclusive private banking experience, that has been meticulously curated for individuals whose financial sophistication, lifestyle, and aspirations transcend the ordinary.
Membership offers an exclusive world of privilege and opportunity- think access to private banking suites at Kingdom Kampala, with additional suites underway at other branches.
It also comes with the I&M Bank World Elite Mastercard, that presents the customer with higher transaction limits, elite travel and hotel privileges, as well as exclusive lifestyle rewards. The bank will also extend other tailored benefits, like customized treasury solutions, bespoke wealth management- through I&M Capital, and offshore private banking- via Bank One in Mauritius, to the I&M Select Banking Sapphire Club members.
The membership will also present members with opportunities to access luxury global experiences, such as VIP access to Formula One events, with access to the Paddock Club, team lounges, luxury terraces, VIP garages, and the Champions Club. Football lovers will have the opportunity to attend live match days at the Santiago Bernabéu- the home of Real Madrid, where they will enjoy premium seating and exclusive access to VIP areas.
The bank also unveiled a special I&M Multicurrency Prepaid Card, that will offer members seamless and secure transactions across nine currencies.
According to I&M Bank CEO, Robin Bairstow, the I&M Select Banking Sapphire Club symbolizes a continuation of the bank’s commitment to deepening relationships with its premium clients, through tailored experiences and value-added services.
“We understand that the expectations of premium clients go beyond traditional products and services. That’s why we develop initiatives that reflect their ambition, complement their lifestyle, and celebrate the success they have worked hard to achieve,” he said.
Speaking at the event, Kihara Maina, the Regional I&M Bank Group CEO, commended I&M Bank Uganda for consistently crafting customer-centric initiatives, noting that this is especially important because customers are the heartbeat of everything the institution does.
“Uganda is a key market for I&M Group, as it contributes significantly to our regional presence and future growth plans. The launch of the I&M Select Banking Sapphire Club is a major step for Uganda and the entire group, as it reinforces our commitment to serving clients whose success drives broader economic progress. We understand that when they thrive, the financial environment strengthens, creating more opportunities for everyone,” he said.
I&M Bank Board Chairman- Francis Kamulegeya, re-echoed that all the bank’s plans are guided by the vision of being Uganda's leading financial partner for growth, which means being the top choice for customers, employees, and investors.
“This commitment to a customer-centric model ensures that every solution we offer, including the I&M Select Banking Sapphire Club, is designed to meet the evolving needs of our clients,” he said, adding: “Our presence in the Ugandan market is built on resilience, innovation, and customer focus. As part of the I&M Group, we bring regional expertise, strong governance, and a legacy of excellence spanning decades.”
Mr David Kalyango, the Executive Director, Supervision and Regulation at Bank of Uganda, who represents the Governor- Michael Atingi-Ego, applauded I&M Bank for consistently innovating with the aim of elevating the financial services sector.
“I&M Bank has been consistent about innovations. This new innovation is a testament of its commitment to building deeper and more personalized relationships with its select clientele. By offering exclusive benefits and money-can’t-buy experiences, the bank is setting a new benchmark in customer appreciation and loyalty. Bank of Uganda welcomes innovations that enhance customer trust and service standards, while also contributing to a vibrant and competitive banking sector,” the Governor’s message read in part.
Annette Nakiyaga, the bank’s head of marketing and corporate communications, highlighted that the bank is intentional about creating value for clients across different segments.
“At the heart of everything we do is our brand promise- ‘We’re On Your Side.’ The I&M Select Banking Sapphire Club brings this promise to life. We are excited for the journey ahead, and we look forward to continuing to serve our premium clients with exceptional experiences, and innovative solutions to support their business plans,” she said.
Clients or individuals interested in joining the I&M Select Banking Sapphire Club should contact the bank through its various social media channels, or visit any branch to get more details.
At the peak of the evening, the bank’s CEO- Bairstow, invited the group CEO- Kihara, and the Board Chairman- Mr Kamulegeya, and they officially unveiled the new I&M Bank Multicurrency Prepaid Card.
This particular card is accepted at Mastercard ATMs, point-of-sale terminals, and online., and one does not require a bank account or credit history to load funds on the card.
The card’s multi-currency feature supports up to nine currencies, including UGX, US Dollars, Euros, and British Pounds, with each currency is held in a separate wallet.
I&M Bank Uganda scoops Mastercard award for Fastest Growing Debit Portfolio in Uganda
I&M Bank Uganda has been awarded the coveted Mastercard award for the Fastest Growing Debit Portfolio in Uganda for 2024-2025.
The award which was presented to the I&M Bank CEO- Robin Baistow, by Shehryar Bakht Ali, the Mastercard Senior Vice President and East Africa Country Manager, highlights the bank’s position as a key driver of digital payment adoption and a leading partner in advancing cashless financial solutions.
“Heartiest congratulations to the visionary CEO, Robin Bairstow, and the prolific I&M Bank Uganda team for receiving the coveted Mastercard award for the fastest growing debit cards in Uganda for H1’25! This would not have been possible without the cutting-edge discount campaigns, spend value offerings, and tremendous solutions, including the I&M World Elite Debit Cards,” Mastercard’s Shehryar noted in a LinkedIn post.
According to Bairstow, the Mastercard recognition marks a major milestone for the bank, as it continues to invest in customer-centric digital solutions and strategic partnerships.
“We are honored to receive this recognition from Mastercard. It reflects the trust our customers have in us, and the hard work our team has put into delivering convenient, secure, and rewarding banking experiences,” he said.
In 2023, I&M Bank Uganda announced a partnership with Mastercard, a collaboration aimed at revolutionizing the banking experience for customers, by driving digital transformation and enhancing payment security through cutting-edge digital payment solutions.
Then, the bank launched a range of new I&M Bank Mastercard cards to the market, including the I&M Standard Debit Mastercard, I&M World Debit Mastercard, and I&M World Elite Debit Card, offering enhanced features and functionality, aimed at transforming the customers’ experience, how they manage their finances and make payments.
Fast forward, the Mastercard adoption and usage went up, thanks to the bank’s targeted customer engagement initiatives, innovative product offerings, and strategic partnerships that have promoted card usage.
According to Annette Nakiyaga, Head of Marketing and Corporate Communications at I&M Bank, Mastercard uptake has been largely due to the increased need for seamless transactions that come with added benefits.
“Customers today are looking for speed, convenience, value, and above all, security. Our Mastercard offerings deliver on all four, which is why we've seen such strong growth in uptake. We remain committed to providing solutions that fit seamlessly into our customers’ lifestyles,” Nakiyaga said.
I&M Bank Mastercards come with very amazing benefits, including; offers and discounts at Serena Group of Hotels and Golf Resort, city properties and luxury lodges, Kampala Serena Hotel- Maisha Spa, a 25% cashback on Jumia Prime annual subscription, and a 75% scholarship off program tuition fees to eligible candidates with UNICAF partner universities.
In compliance with the requirements of 5.119(4) of the Financial Institutions Act 2004, I&M Bank (Uganda) Limited informs customers whose names are listed below that their accounts have been on the Dormant Accounts Register for more than 3 years.
This serves as a notice to you to visit any of our branches to re-activate your accounts and update your details. Unclaimed balances will be transferred to the Bank of Uganda after 5 years from the date of this notice.
Please find the link below
Dormant Accounts 2025
I&M Bank Uganda delivered a robust financial performance for the year ended 31 December 2024, as the institution reported significant growth across key financial metrics, including profit after tax, total assets, total revenue, net loans and advances, customer deposits, and shareholders’ equity.
The bank’s success came amid strong national economic indicators, with Uganda’s GDP expanding by 5.2% in 2024, driven by robust growth in agriculture, services, and industry.
Strong growth across the board
In 2024, I&M Bank’s profit after tax registered an impressive 77% growth, reaching UGX 20.3 billion, up from UGX 11.5 billion in 2023.
The bank’s total assets grew by 16% to UGX 1.1 trillion from 944 billion, reflecting a stronger financial base.
Revenue went up by 36% to UGX 130 billion from 95.4 billion, driven by growth in the bank’s core business segments
Net loans and advances increased by 35%, reaching UGX 407 billion from 301 billion, as more customers accessed credit.
Customer deposits rose by 10% to UGX 757 billion from 688 billion, demonstrating customer trust and confidence.
Shareholders’ equity also grew by 10% to UGX 219 billion from 199 billion, strengthening the bank’s capital position.
Performance summary
| Item |
2024 |
2023 |
% increase |
| Profit after tax |
20.3bn |
11.5bn |
77% |
| Total assets |
1.1trn |
94.4bn |
16% |
| Total Revenue |
130.0bn |
95.4bn |
36% |
| Net Loans & Advances |
407bn |
301bn |
35% |
| Customer Deposits |
757bn |
688bn |
10% |
| Shareholders Equity |
219bn |
199bn |
10% |
Leadership reflects on progress
Robin Bairstow, CEO of I&M Bank Uganda, stated that 2024 was a pivotal year for the organization, and he is particularly pleased to have witnessed the significant progress made. He added that this was achieved through key investments and innovative initiatives.
“In 2024, we upgraded our core banking system, launched a new data center, mobile banking app, online banking platform in addition to moving to a new switch provider and recarding. All this was achieved within three months. These advancements have created a robust foundation for customer-focused banking solutions and solidified our position as a leader in innovation,” Bairstow said.
“The adoption of the Finacle core banking system marked a significant leap forward, enabling seamless integration of services, enhancing transaction speed, and supporting tailored customer interactions. The flexibility of the new system has allowed us to adapt swiftly to product offerings which meet customer needs, making banking more accessible and intuitive. Digital platforms such as OnTheGo internet banking, advanced mobile applications, and the Express Go digital account complement this system and are designed to provide convenience at every touchpoint,” Bairstow added.
Bairstow further stated that the I&M Bank @50 Customer Golden Gala celebration gave the bank a platform to strengthen market presence and customer experience as they were able to get feedback from customers and the public.
Timothy Musiime, the Chief Financial Officer of I&M Bank, attributed the strong performance to successful implementation of the Bank’s business strategy, that led to achievement of key performance milestones across all the major financial metrics.
“Our 2024 results reflect a focused execution of our strategy. We strengthened income streams while managing costs carefully, which has enabled us to grow responsibly. We remain committed to sound financial stewardship that drives value for our customers, shareholders, and the wider economy,” Musiime said.
Driving social impact
I&M Bank remained committed to giving back through its Corporate Social Responsibility (CSR) efforts, reaching over 630,000 people. In 2024, the bank supported the Kabaka Birthday Run to help end HIV/AIDS by 2030, worked with the Nnaabagereka Fund to raise mental health awareness through the Queen’s Ball, and donated mama kits and emergency trolleys to Nsambya Hospital. The bank also partnered with Enjovu Family Business to support sustainable family entrepreneurship, donated computers to Masheruka Girls' Secondary School in Sheema District, donated essential items to various vulnerable communities, and ran a blood donation drive that collected over 150 units.
I&M Bank Head of Marketing and Corporate Communications, Annette Nakiyaga, noted that alongside the bank’s strong financial performance in 2024, the bank’s commitment to Corporate Social Responsibility (CSR) in 2024 was an essential part of its broader mission to positively impact society.
“In 2024, we were able to achieve great financial results while also making a real difference in the lives of thousands of people. Our CSR efforts are about giving back and supporting causes that matter to our communities. It’s all part of our broader vision to build a stronger, more sustainable future for everyone in Uganda,” Nakiyaga said.
Eyes on the future
Looking ahead, the bank is focused on upholding the highest standards of service by deeply understanding customer needs and embracing innovation. Its commitment to technology-driven solutions, customer-focused strategies, and meaningful community engagement will be central to its continued success. With a strong leadership team, dedicated staff, and the support of customers and stakeholders, the bank is well-equipped to lead financial transformation and remain Uganda’s leading financial partner for growth. By working together, the bank aims to create a brighter future for its customers, communities, and the business itself.
I&M Bank (Uganda) was recognized as the Most Innovative Digital Bank Uganda and Best Private Bank in Uganda, for the year 2024, by the Global Banking and Finance Review Awards.
These accolades recognize the bank’s commitment to enhancing customer experience through innovative digital solutions and exceptional services.
Since its inception in 2011, the Global Banking and Finance Review Awards reflect the innovation, achievement, strategy, progressive and inspirational changes taking place within the Global Financial community.
The awards were created to recognize companies of all sizes which are prominent in particular areas of expertise and excellence within the financial world.
I&M Bank was honoured with the Uganda Marketing Excellence Award (UMEA) for our 50 year milestone for the Best Adversting campaign. This recognition isn’t just about celebrating five decades, its a tribute to the trust and relationships we have built with our customers, staff, partners and communities.
I&M Bank won the ECO Excellence award and the Pamoja Butterfly Award from I&M Group. The ECO Excellence award exemplifies our effort in promoting eco-friendly practices and the Pamoja Butterfly award celebrates the journey we have taken in building a culture of collaboration.
I&M Bank (Uganda) has been recognized as the Most Innovative Digital Bank Uganda and Best Private Bank in Uganda, for the year 2024, by the Global Banking and Finance Review Awards.
The Global Banking and Finance Review Awards also recognized other outstanding financial institutions in Uganda and across other regions globally.
The recognition highlighted I&M Bank's commitment to enhancing customer experience through cutting-edge digital solutions and exceptional banking services.
The awards come at a time when I&M Bank demonstrated unique innovativeness in the digital space, after rolling out a range of digital products, aimed at providing customers with digital solutions that simplify their financial lives and meet their evolving needs.
I&M Bank CEO, Robin Bairstow, says the awards serve as a reaffirmation of the impact the bank’s continued innovative efforts towards making banking more convenient and advancing financial inclusion for all.
“We are honored to be recognized as Uganda's Most Innovative Digital Bank and Best Private Bank by the Global Banking and Finance Review Awards 2024. This recognition is a testament of the hard work and dedication by our different teams, towards delivering innovative solutions that empower our customers to enjoy their banking experience. As we continue to champion digital transformation in the banking sector, we remain steadfast on offering exceptional convenient banking services that simplify and support the evolving needs of our customers,” Bairstow said.
A few days back, I&M Bank Uganda unveiled its latest innovation in digital banking; the I&M digital account, dubbed ‘Express Go.’
The Express Go account is exclusively available on the I&M On-The-Go App, and is designed to redefine affordable, convenient, customer-focused banking, with free bank-to-wallet transfers.
I&M Bank also boasts of a one of a kind 24/7 self-serve digital pod at their headquarters at Kingdom Kampala, a one-stop point where clients can self-serve at any time of their convenience, and avoid the hassle of having to visit the banking hall.
A few months ago, I&M Bank upgraded its core banking system to Finacle, a more robust and versatile application that has since enhanced the efficiency of its services.
Annette Nakiyaga, the Head of Marketing and Corporate Communications at I&M Bank, says the bank is committed to meeting customer needs by providing the most convenient banking solutions in today’s evolving digital landscape.
“We set our focus on enhancement of customer experiences through digital innovations. As we move forward, we will continue to prioritize the ever-changing needs of our customers and ensure that they have the tools to manage their financial lives effortlessly," Nakiyaga said.
Since its inception in 2011, the Global Banking and Finance Review Awards reflect the innovation, achievement, strategy, progressive and inspirational changes taking place within the Global Financial community.
The awards were created to recognize companies of all sizes which are prominent in particular areas of expertise and excellence within the financial world.
Dear esteemed customer, please take note of the revised RTGS charges effective 13th February 2023.
| Channel |
RTGS Charge |
| Old |
New |
| fastpay App (Mobile App) |
15,000 |
10,000 |
| Internet Banking (Online Banking) |
15,000 |
10,000 |
Also, note that EFT transactions haven’t been enabled on fastpay but will be rolled out in the coming weeks.
For further information regarding this and any other enquiry, please call our toll-free 0800144551, WhatsApp at +256701144551 or send an email to
[email protected]
Thank you for choosing I&M Bank. We are on your side!
Dear Esteemed Customer, This is to inform you that our banking platforms will be unavailable from Saturday 13th August, 08:30pm to Sunday 14th August 2022, 2:00am for a scheduled maintenance.
During this time, you will not be able to transact across all our digital banking channels i.e. ATMs, Agent Banking, fastPay App, USSD *200#, and Internet Banking.
Please plan your transactions ahead to avoid inconveniences.
For details, please call our toll-free 0800144551, WhatsApp 0701144551 or send an email to [email protected]
Thank you for choosing I&M Bank. We are on your side!
Dear esteemed customer, following our rebrand to I&M Bank Uganda, we are issuing new cheque books to all cheque book holders. Please visit the nearest I&M Bank Branch to have your cheque book replaced at no cost.
Note that the deadline for the usage of the old (Orient Bank) cheques is 30th September 2022, and therefore cheques issued beyond this date will not be processed.
For details, please call our toll-free 0800144551, WhatsApp 0701144551 or send an email to [email protected] Thank you for choosing I&M Bank. We are on your side!
Dear esteemed customer, this is to inform you that we have revised the Tariff Guide for our products and services effective 1st July 2022.
For more information regarding the new tariff guide, please
click here, send an email to
[email protected], reach us via WhatsApp (+256 701 144551), call toll-free (0800144551) or visit any of our branches.
Thank you for choosing I&M Bank. We are on your side!
Dear Customer,
Following the lifting of the nationwide lock-down and subsequent curfew, we have adjusted our hours of business at all our branches effective Monday, January 24th 2022.
| Day of the Week |
Business Hours |
| Monday - Friday |
8:30am - 5:00pm |
| Saturday |
9:00am - 2:00pm |
| Sunday and Public Holidays |
Closed |
Note: All our branches remain closed on Sunday and Public Holidays.
