1.1 In these Terms and Conditions (the “Terms and Conditions Governing The Use of I&M Next Generation Banking Facility”), including any Schedule, unless the context otherwise requires:
(a) “Access Profile” means the information and or documentation held by the Bank in respect of the Customer and/or the Nominated User for purposes of the Customer’s and/or Nominated User’s access to the System and/or use of the service;
(b) “Application Form” means the Form to be completed for Subscription;
(c) “Associate” means the same as the definition of “associate” under the relevant provisions of the Banking Act, Chapter 488 of the Laws of Uganda;
(d) “Bank” means I&M Bank Ltd;
(e) “Banking Day” means a day on which the counters of the Branch and/or the Subsidiary (as applicable) are open for the transaction of ordinary business;
(f) “Branch” means (including the main registered office of the Bank) all places either in or outside the Republic of Uganda where the Bank’s business is operated and conducted;
(g) “Bank Account” means an account held by the Customer with the Bank (including without limitation) any account in relation to any advance, deposit, contract, product, dealing or service established and operated between the Bank and the Customer;
(h) “Card” means the Credit Card, Debit Card and/or Prepaid Card issued by the Bank to the Customer and/or to the Nominated User;
(i) “Customer” means a holder of a Bank Account whose Subscription has been approved by the Bank;
(j) “Deposit Account” means a Bank Account with an amount therein which can be drawn by the Customer without any restriction by the Bank;
(k) “Email” means Electronic Mail;
(l) “Electronic Banking Services” means the Bank’s Next Generation Banking Facility;
(m) “General Terms and Conditions” means the I&M Bank Limited General Terms and Conditions in respect of the Bank Account;
(n) “I&M Infomail Service” means (including without limitation) the service extended by the Bank to a Customer whereby the Bank transmits to the Customer an appropriate email message containing information on balances and transactions in the Bank Account;
(o) “I&M Mobile Banking Service” means (including without limitation) the service extended by the Bank to a Customer whereby upon request by a Customer and/or Nominated User to the Bank through a Phone :
(i) the Bank transmits to the Phone information on the balance and/or transactions in the Bank Account;
(ii) effects a transfer of an amount from a Deposit Account to another Bank Account, Card or Phone Account, including through I&M Pesa Link Service;
(iii) the Customer and/or Nominated User purchases Airtime using funds held in a Deposit Account;
(iv) the Customer and/or Nominated User pays Bills from selected service providers (as may be notified by the Bank to the Customer from time to time) using funds held in a Deposit Account;
(v) the Customer and/or Nominated User pays a merchant for Goods or Services received using funds held in a Deposit Account;
(vi) the Bank acts upon Request including but not limited to Requests to stop a Cheque, issue a Cheque Book, change the Mobile Banking PIN and/or update the contact information held by the Bank in respect of a Customer and/or Nominated User;
(vii) the Bank transmits to the Phone an appropriate SMS containing information regarding the Bank Account, including but not limited to information regarding the status of any Banking facilities extended by the Bank to a Customer and/or Nominated User, the Bank’s foreign exchange rates, the Bank’s interest rates, etc;
(viii) the Bank transmits to the Phone an appropriate SMS containing information on transactions effected using the Card and/or transactions effected through the Bank Account; and
(ix) any other service that the Bank offers in future as part of I&M Mobile Banking Service;
(p) “Ï&M Agency Banking Service” incorporating all the services offered through a phone or Point of Sale Machine at an authorised Agent of the Bank including the services described in clause 1.1 (o) and any other service that the bank offers through its Agents;
(q) “I&M Pesa Link Service” incorporating payments from the Bank Account to other Bank accounts, phones or cards through the Uganda Inter-Bank Transaction Switch ( KITS) offered through I&M Mobile Banking Service, I&M Agency Banking Service, the Bank branches, Bank Automated Teller Machines or any other channel;
(r) Mobile Banking PIN means the secret Personal Identification Number that is known only to the Customer and/or the Customer’s Nominated User and which number is the unique link to Access the System and/or make transactions thereon. This could be assigned for use on a recurrent basis or for one time use (OTP);
(s) “Next Generation Banking Facility” means I&M Infomail Service, I&M Mobile Banking Service, I&M Agency Banking Service, I&M Pesa Link Service and such other services as may be notified by the Bank to the Customer from time to time;
(t) “Nominated User/s” means any representative(s) of the Customer authorized by the Customer to operate Customer’s Bank Account and/or Deposit Account and access the System and Service on behalf of the Customer including to hold and change the I&M Mobile Banking PIN;
(u) “Phone” means a Customer’s and/or the Nominated User’s cellular/mobile telephone line which has been duly registered with the Bank as part of the Customer’s and/or Nominated User’s Access profile;
(v) “Phone Account” means Customers and/or Nominated User’s cellular/mobile banking account held through their phone;
(w) “Request” means a request or instruction received by the Bank from (or purportedly from) the Customer and/or the Nominated User through the System in respect of the Service and upon which the Bank is, by virtue of subparagraph 4.1, authorized to act;
(x) “Service” means such of the Bank’s Next Generation Banking Facilities as the Customer may from time to time apply for and the Bank approve and/or agree to provide;
(y) “Subscription” means application for the Service by a Customer;
(z) “Subsidiary” means such subsidiary or subsidiaries of the Bank which may from time to time be specified by the Bank to the Customer; and
(aa) “System” means the electronic multi-media banking and communications software and/or equipment enabling the Customer to communicate with the Bank for the purposes of the Service. This System may belong to the Bank or to its authorised third party service provider.
1.2 In these Terms and Conditions Governing the Use of I&M Next Generation Banking Facility:
(a) the expression the “Customer” and/or “person” and or “party” shall include any natural person, firm, partnership, incorporate or corporate body, state, state agency, governmental authority in whatever name of style and when there are two or more included in the expression the “Customer” and/or “person” and/or “party” such expression shall include either one severally and/or both or all of them jointly;
(b) references to words denoting the singular number shall include the plural and vice versa and reference to the masculine gender includes a reference to the feminine gender and neuter and vice versa; and
(c) any obligation imposed by or resulting from these Terms and Conditions Governing the Use of I&M Next Generation Banking Facility which is undertaken by more than one person shall be a joint and several obligation of each of the persons who has undertaken it whether as principal, guarantor, indemnifier, surety or otherwise.
It is recognized that a general communication/interaction over Social Media can be subject to misinterpretations or misunderstandings of fact, intent or purpose and is also visible to the general Social Media user community at large. Therefore, I&M Bank will not be liable to any consequence of any action taken by any person based on communication between ourselves and the persons through a Social Media platform.
Any promotion that I&M Bank runs is in no way sponsored, endorsed, or administered by, or associated with Facebook/Twitter/YouTube (Or any other Social Media platforms we may use in the future). Our fans/followers must understand that they are providing their information to I&M Bank and not to the Social Media sites such as Facebook/Twitter/YouTube (Or any other Social Media platforms we may use in the future) where the promotion is being run. The information provided by our fans/follower will solely be used for that particular promotion.
Employees and close relatives of staff at I&M Bank, and their associate companies are not eligible to win any prizes in any promotion run on our Facebook/Twitter/Youtube sites (or any other Social Media platforms we may use in the future).
To ensure that the Bank is fair to all active fans on I&M Bank’s Page, once a “Fan of the Month” winner has been announced by the Bank, he/she will not be eligible to win for the next 6 months.
Eligibility is only open to persons over 18 years of age.
We encourage our online community to share, engage and comment on content that we post. Please note that all content posted by the Bank on our Social Media sites are the property of I&M Bank Ltd and can be shared without modification of the original content.
The Bank will ensure that our Social Media sites are open, helpful, informational, respectful, unambiguous and accurate in terms of content we post so that we do not mislead our customers. We will not also be biased in any form (Race, religion, community, place etc.). I&M Bank might share information or links from other bloggers and websites that we deem informational, however this does not mean that we agree or support the content posted on our site. The Bank also does not guarantee the validity and accuracy of posts by others who are not affiliated with the bank.
I&M Bank prohibits posting of any sensitive/confidential data such as personal details of self, family, friends or other individuals such as date of birth, account numbers, card numbers, ID numbers/passport numbers, address etc. on our Social Media platforms. In any case where additional information (as above) is required for addressing the complaint/issue, the fan/follower will be contacted by one of our Social Media Agents for further engagement/resolution.
Please note that all financial related responses by the Bank will be communicated through a secured mode of communication as the Bank determines, upon identity verification of the account holder. The Bank will however allow usage of Inbox/DM (Direct Message) on the Banks official social sites for non-financial related queries/responses.
I&M Bank will make all reasonable efforts to ensure that materials, for which copyright belongs to others, are re-produced on the Bank’s official social sites with full consent of the copyright owners or, in cases where this is not applicable or feasible, only include publicly available link/source of the material. Also note that during such interactions on various Social Media platforms, the Bank will be sharing content about interesting facts, products and services, images and so on (within and/or outside the Financial industry) that we believe might be useful to our community. However this does not imply that I&M Bank supports the content or endorses the product or service.
I&M Bank will, at its sole discretion and judgment, may delete posts that breach any of the conditions outlined in section 2 of this policy without any notice or warning. In case of such of deletions, an explanation for the deletion may be posted on the Bank’s official Social Media channel if deemed necessary, at the discretion of the Bank. In case of severe or repeated violations of this policy, a Fan/Follower/Subscriber may be blocked from our Official Social Media Sites at our discretion. Please be aware that all posts are monitored and a record is kept for each one.
Any comment/posting by others that we believe is a spam will be deleted from the I&M Bank social sites. The Bank will NOT explain/justify reasons for the same, however this will be recorded for future references.
Any comment that diverts from the topic of the post or other people’s comments will require our I&M Social Media Administrator to initiate a new discussion ONLY if it is related to our Banking products or services or the banking/financial industry.
In any case where the comment is not related to the Banking or Financial industry, we will respectfully inform the fan/follower/subscriber that the topic is out of our scope, and we may not be able to help or continue the discussion.
I&M Bank respects comments and opinions/views made by our online community whether negative or positive. However we reserve the right to reject/delete any comments/posts that:
Please see below our process for deletion of content/post that might fall under the above mentioned categories.
Social Media is an online avenue that I&M Bank has decided to embark on so that we can engage with our customers, colleagues, followers, fans online. This will allow us to build stronger and more successful relations with our online community. The following are terms and conditions that I & M Bank has set to allow our online community to engage with us in a respectful environment and enable us to provide quality assistance and information in regards to your queries, comments, complaints, feedback, and opinion on our products and services.
We request you (Fans/Followers/Subscribers) to carefully read the rules of engagement below on our various official Social Media platforms that you must abide by so that we can serve you better. Please note that these rules of engagement apply to all our Social Media platforms such as Facebook, Twitter, and YouTube etc. Any initiation of communication by you to us through any Social Media platform will automatically mean that you have read, understood and agreed to abide and be bound by the terms of this policy.