Data Privacy & Protection

At I&M Bank, we prioritize the trust and satisfaction of our customers. We are committed to protecting your personal data and ensuring your privacy. Our Data Protection and Privacy Policy is designed to provide a transparent process for handling your personal information and safeguarding your privacy. Data Collection and Use We collect personal data to provide you with the best possible banking services. This includes information such as your name, contact details, account information, and transaction history. We use this data to:

Manage your accounts and provide banking services.
Improve our products and services.
Communicate with you about your account and our services.
Comply with legal and regulatory requirements.

Data Protection Measures We implement robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption of sensitive data.
Regular security audits and assessments.
Access controls to ensure only authorized personnel can access your data.
Secure storage and transmission of data.

Your Rights In accordance with Law No. 058/2021 of 13/10/2021 relating to the protection of personal data and privacy in Rwanda, you have the following rights regarding your personal data:

Right to Personal Data: Access and control over your personal data.
Right to Object: Object to the processing of your personal data.
Right to Personal Data Portability: Transfer your personal data to another service provider.
Right Not to be Subject to a Decision Based on Automated Data Processing: Challenge decisions made solely on automated processing.
Right to Restriction of Processing of Personal Data: Request the restriction of processing your personal data under certain circumstances.
Right to Erasure of Personal Data: Request the deletion of your personal data, subject to legal and regulatory requirements.
Right to Rectification: Request correction of any inaccurate or incomplete data.
Right to Designate an Heir to Personal Data: Appoint an heir to manage your personal data in the event of your death.
Right to Representation: Appoint a representative to exercise your data protection rights on your behalf.

How to Exercise Your Rights To exercise your rights, please contact our Data Protection Officer (DPO) at dpo@imbank.co.rw. For any further clarifications, claims, or complaints related to the handling of personal data, our DPO will be happy to assist you. We will respond to your request within the timeframes specified by applicable laws. Policy Reviews This Data Protection and Privacy Policy is subject to regular review and may be updated in accordance with changes in regulations. At I&M Bank, we are on your side. We are committed to protecting your privacy and ensuring the security of your personal data. Contact Information: I&M Bank (Rwanda) Plc. P.O BOX 354 Kigali, Rwanda Phone: +250 788 162 103 Email: dpo@imbank.co.rw

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