7. Personal Information

I&M Bank prohibits posting of any sensitive/confidential data such as personal details of self, family, friends or other individuals such as date of birth, account numbers, card numbers, ID numbers/passport numbers, address etc. on our Social Media platforms. In any case where additional information (as above) is required for addressing the complaint/issue, the fan/follower will be contacted by one of our Social Media Agents for further engagement/resolution.

Please note that all financial related responses by the Bank will be communicated through a secured mode of communication as the Bank determines, upon identity verification of the account holder. The Bank will however allow usage of Inbox/DM (Direct Message) on the Banks official social sites for non-financial related queries/responses.