I&M Bank Rwanda concludes Customer Service Week with week-long engagement, community impact
I&M Bank (Rwanda) Plc concluded Customer Service Week 2025 with a series of meaningful engagements that reflected its unwavering commitment to service excellence, both internally and externally. The week, which ran under the global theme of “Mission Possible,” combined staff recognition, customer engagement, and community support.
Among the highlights was a community outreach visit on October 10th to the Missionaries of Charity in Kigali, where the Bank hosted a breakfast for children, teen mothers, elderly individuals who once lived alone, and women living with mental disabilities.
Chief Executive Officer of I&M Bank Rwanda, Benjamin Mutimura, joined the team in this act of compassion, underscoring the Bank’s commitment to empathy that goes beyond its offices and into the heart of the community.
“Great customer service starts with compassion,” he said during the visit, where he also encouraged the young people present to believe in their potential, work hard in school, and remain hopeful about their futures.
