I&M Bank Rwanda - Western Union

Send money anytime and almost anywhere in the world.


It's easy to send money to your friends and family - any time of day or night, any day of the week, almost anywhere in the world.

You may remit funds through any agent of Western Union to any recipient in Rwanda or abroad. Western Union remittances can be received and sent from all I&M branches.

To Send Money

  • A. Visit our I&M Bank Branches

  • B. Bring the following information: Your Identification documents (ID, Passport) where applicable | Your recipient’s full name matching their I.D. and their location | The amount you wish to send, plus fees

  • C. Complete your transaction by completing a send form. Give the Bank teller the completed form with the applicable funds (including transaction fee).

  • D. Notify your recipient. Save the receipt with your tracking number (MTCN) and share with your recipient for pick-up

To Receive Money

  • A. Visit our I&M Bank Branches for cash pick up. Remember to bring your tracking number (MTCN) and personal identification.

  • B. Complete the receiver form at the branch and hand the completed form to the bank teller to receive your money. You will be required to provide personal identification namely Passport or ID. You may also be required to provide proof of address.