How can we help you today?

For our online users, the fastest way to get in touch with us is through this special contact form. We also have a list of all our breanches and their contact details.

Customer Charter

I&M Bank is committed to provide excellent service experiences to all our customers. The Bank's service Charter guides the behaviour of our staff and sets out minimum standards of service delivery.

Feedback

Your views are important to us and your feedback is key to improving the products and services. We value our customers and we need to deliver products that suit their needs.

Contacts and Enquiry

For our online users, the fastest way to get in touch with us is through this special contact form

Our Call Centre

+250 788 162 006

Customer Care

[email protected]
[email protected]

Postal address

I&M Bank Rwanda Plc.

P.O BOX 354

Kigali, Rwanda

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