Uburyo bwo Gukemura Ibibazo by'Abakiriya muri I&M Bank

UBURYO BWO GUKEMURA IBIREGO MURI I&M BANK   Muri I&M, dushyira agaciro ku bitekerezo by'abakiriya bacu kandi tuzi ko ibirego biduha amahirwe yo kunoza serivisi zacu. Twiyemeje gukemura ibirego mu buryo bukwiye, mu gihe gikwiye kandi mu mucyo.
  1. Uburyo bwo gucunga ibirego
Gucunga ibirego byacu bigabanyijemo inzego 3, buri imwe ifite inshingano, imirimo n'ibihe byagenwe byo gukemura ikibazo:
Urwego Ibisobanuro Igihe gisanzwe
Urwego 1 Abakozi bose bakorana n'umukiriya ku buryo butaziguye, harimo serivisi zita ku bakiriya, ikigo cy'itumanaho (call center) n'ikigo cy'inguzanyo Ntarengwa y'amasaha 24
Urwego 2 Aho ibibazo bisumbirwa muri Banki harimo abayobozi b'amatsinda, abagenzuzi n'abayobozi b'amashami (BMs) Ntarengwa y'amasaha 48
Urwego 3 Urwego rwo hejuru rw'isumbirwaho muri Banki, harimo Ubuyobozi Bukuru n'Abayobozi b'Amashami atandukanye Ntarengwa y'amasaha 72
  Igihe cyo gukemura ibibazo by'abakiriya imbere muri Banki ntikirenza iminsi 7, kandi igihe kirekire cyo gukemura ikibazo ni iminsi 13.
Ikinyarwanda