GAHUNDA Y'INGURANISHA IGIHOMBO KU BWA I&M BANK
Muri I&M Bank, dushyira imbere icyizere n’ibyishimo by’abakiriya bacu. Tuzi ko rimwe na rimwe amakosa cyangwa uburangare bwacu bishobora gutera abakiriya bacu igihombo cy’amafaranga. Muri ibyo bihe, Politiki yacu yo Gutanga Indishyi yateguwe kugira ngo itange uburyo buboneye bwo gukemura ibibazo nk’ibyo no guha indishyi abakiriya bahuye na byo.
- Uburenganzira ku Ndishyi
Abaguzi bahuye n’igihombo cy’amafaranga bitewe n’uburangare bwa I&M Bank bashobora gusaba indishyi no gutanga inyandiko zose zikenewe zishyigikira ikirego cyabo.
- Ibipimo byo Kubara Indishyi
Indishyi zibarwa hashingiwe ku bintu bikurikira:
- Amafaranga yatakaye bitewe n’uburangare: Igihombo cy’amafaranga cyatewe mu buryo butaziguye n’uburangare bwa banki.
- Amahirwe yatakaye: Inyungu cyangwa amafaranga umuguzi yari gukuramo iyo uburangare butaba bwarabaye.
- Igihombo cyishyuwe n'Umukiriya wa Serivisi z'Imari: Amafaranga yose yiyongereye umukiriya yishyuye kubera uburangare bw'banki.
- Igipimo cy'indishyi
* Ingano yose y'indishyu igomba guhabwa umuguzi ntishobora kurenga 16.29 ya gihombo cyose cyasabwe. * Ingano ntoya y'indishyu izashingira ku gipimo cy'inguzanyo gisanzwe gikoreshwa igihe ikirego gitanzwe.
- Uburyo bwo gutanga ikirego
Kugira ngo utangire ikirego cy'indishyu, abaguzi bagomba gukurikiza izi ntambwe:
- Tanga ikirego
- Tanga inyandiko zose zikenewe
- Igihe cyo gusuzuma
- Tanga indishyu
- Isuzuma ry'amategeko Iyi politiki y'indishyi igengwa no gusuzumwa buri gihe kandi ishobora kuvugururwa hakurikijwe impinduka mu mategeko.
POLITIKI YO KWITA BIDASANZWE KU BANTU BAFITE UBUMUGA NO KU BAGUZI BAFITE IBYO BAKENEYE BIDASANZWE
Muri I&M Bank, twiyemeje guteza imbere ibidukikije byakira kandi bishyigikira abantu bose, harimo abafite ubumuga n'abaguzi bafite ibyo bakeneye bidasanzwe. Tuzi ko ibihe bitandukanye bisaba kwitabwaho, kandi duharanira gutanga uburyo bungana bwo kubona serivisi zacu ku bantu bose.
- Ubwoko bw'uburyo bwihariye bwo kwitabwaho
I&M Bank yiyemeje gutanga serivisi n'inkunga byihariye ku byiciro bitandukanye by'abantu bafite ubumuga n'abaguzi bafite ibyo bakeneye bidasanzwe. Uburyo bwacu bwihariye bushobora kuba burimo ibyiciro bikurikira:
- Ubumuga bw'umubiri: Ibikoresho byorohereza kugera harimo aho guparika hagenewe, inzira z'abafite intebe z'abamugaye, n'ATM zorohereza kugerwaho.
- Ubumuga bw'amaso, ubumuga bwo kutumva, ibibazo by'ubuzima bwo mu mutwe cyangwa izindi mbogamizi zose: Abakozi bacu bahuguwe gufasha abakiriya bose bafite ubumuga.
- Amakuru y'ahantu wahamagara ushaka ubufasha
Ku bufasha cyangwa mu gusaba serivisi yihariye kubera ubumuga cyangwa ibyo ukeneye bidasanzwe, abakiriya bashobora kuvugana n'abakozi bacu bagenewe ibyo kuri:
- Telefone
- Imeri
- Ku biro: Abakozi ba serivisi z'abakiriya bari ku ishami ryose
UBURYO BWO GUKEMURA IBIREGO MURI I&M BANK
Muri I&M, dushyira agaciro ku bitekerezo by'abakiriya bacu kandi tuzi ko ibirego biduha amahirwe yo kunoza serivisi zacu. Twiyemeje gukemura ibirego mu buryo bukwiye, mu gihe gikwiye kandi mu mucyo.
- Uburyo bwo gucunga ibirego
Gucunga ibirego byacu bigabanyijemo inzego 3, buri imwe ifite inshingano, imirimo n'ibihe byagenwe byo gukemura ikibazo:
| Urwego |
Ibisobanuro |
Igihe gisanzwe |
| Urwego 1 |
Abakozi bose bakorana n'umukiriya ku buryo butaziguye, harimo serivisi zita ku bakiriya, ikigo cy'itumanaho (call center) n'ikigo cy'inguzanyo |
Ntarengwa y'amasaha 24 |
| Urwego 2 |
Aho ibibazo bisumbirwa muri Banki harimo abayobozi b'amatsinda, abagenzuzi n'abayobozi b'amashami (BMs) |
Ntarengwa y'amasaha 48 |
| Urwego 3 |
Urwego rwo hejuru rw'isumbirwaho muri Banki, harimo Ubuyobozi Bukuru n'Abayobozi b'Amashami atandukanye |
Ntarengwa y'amasaha 72 |
Igihe cyo gukemura ibibazo by'abakiriya imbere muri Banki ntikirenza iminsi 7, kandi igihe kirekire cyo gukemura ikibazo ni iminsi 13.
