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Find out more about our products. Visit any I&M Bank Branch, Contact us through +255 784 107 999 or email [email protected]

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+255 784 107 999

Customer Care

[email protected]

Postal address

Maktaba Square Building, Azikiwe Street,
P O Box 1509,
Dar Es Salaam, Tanzania

Get in Touch : If you need any help or information, please complete the form below so that we can quickly get back to you.

We aim to provide you with the best banking experience you can find. In the event that we fall short, please click HERE to download the customer complaint handling procedure pdf and follow the instructions.

Frequently Asked Question

    • PROOF OF IDENTITY (As applicable),
    1. Tanzanian National: Tanzanian national identity card/ valid voter registration card
    2. Non-Tanzanian National: Passport copies along with work permit or residence permit.

     

    • PROOF OF RESIDENCE (Any One from below if NIDA card is not submitted)
    1. Utilities bill – DAWASCO/TANESCO Bill
    2. Letter from Government/Local authority
    3. Tenancy Agreement
    4. Letter from employer confirming the residential address.
    5. TIN certificate clearly mentioning plot number and street address.

     

    • OTHER REQUIREMENTS

     

    1. One Passport size photograph of the authorized signatory is required.
    2. Staff Introduction letter for salary account
    3. Minimum initial deposit amount as per account type

  • To apply for business, home, or personal loans, kindly provide your contact details. Our credit officer will contact you to understand your needs and customize a solution accordingly.

Call us through +255 784107924/+255 784936

  • You can obtain the Infinite Card by having a Select Account.

Qualify with an average monthly income of ≥10M or a portfolio balance of ≥TZS 50Mil

   Requirements

  • Copy of Travelling passport
  • Travelling tickets or departure and return dates.
  • Area of destination
  • Premium to be paid upfront.

 

 Benefits

  • Provides Cover against emergence medical attention when abroad.
  • Cover Personal Accidents in Means of Public Transport such as accidental death, accidental partial disablement, and total disablement.
  • Covers various personal assistance such as delivery of medicine, 24hrs assistance services and Hijack in means of public transport.
  • Covers Loss of baggage and luggage delays
  • Covers personal liability.
  • War and terrorism ( Medical expenses only)

  • Access your statement through internet banking or get a mini statement on RafikiChat.

  • TISS: TZS 10,000 (this will change on 1st Jan 2024)
  • EFT: EFT TZS 4,000

1.Select Account : Average monthly income of ≥10M or portfolio balance of ≥TZS 50Mil;

2.Moja account : under 35 years; ∙ Generally Salaried Individuals with average monthly income ranging from 500k to 5Mil;

3. Everyday Account : Self Employed or Salaried Individual with average monthly income between 5M to 10M

  • Mortgage
  • SME Loan or Overdraft
  • Cash Cover on Fixed deposit
  • Personal Loan

  • USSD *150*32#

  • Please visit the nearest branch for this service.

Main Branch

Indira Gandhi / Mosque

Street,

P O Box 1509, Dar es

Salaam

Tel: +255 22 2117880

Mob: +255 754 983 512

Working Hours : 9am – 17:00pm

Maktaba Branch

Maktaba Square, Maktaba

Street,

P O Box 1509

Dar es Salaam

Tel: +255 22 2127330/1/2/3/5

Mob:+255 784 618 611

Working Hours : 9am – 17:00pm

Nyerere Branch (Quality Center Branch)

G5, Quality Center Mall

Nyerere Road,

P O Box 1509, Dar es

Salaam

Tel: +255 22 2864806/7/8

Mob:+255 755 031 394

Working Hours : 9am – 17:00pm

Kariakoo Branch

Plot No. 21, Livingstone Street,

Kariakoo, P O Box 1509

Dar es Salaam

Tel: +255 22 2181072/74

Mob: +255743 845 589

Working Hours :

Arusha Branch

Sunda Plaza, Ground floor,

P O Box 16821

Arusha

Tel: +255 27 2546159

Mob: +255 754 695 060

Working Hours :8:30 am – 4 pm

Mwanza Branch

Gradia Tower, Uhuru

Street,

P O Box 412, Mwanza

Tel: +255 28 2981018/19/20

Mob: +255 753 682 845

Working Hours :   8:30am -4pm

Oysterbay Branch

Plot 344, Toure drive /

Ghuba Road, P O Box

1509

Dar Es Salaam

Tel: +255 22 2600393/5

Mob: +255 755 922 343

Working Hours : 8:30 am – 04:00 pm

Moshi Branch

Plot No4, Block A

Rindi Lane,

Moshi

Tel: +255 277 50510

Mob:+255 754 370 435

Working Hours : 8:30am -4pm

  • TT transfer
  • Western Union
  • Brisk (Instant payment with other I&M countries)
  • EAPS (east African countries)
  • Rapidex – (Indian expatriates sending rupees to India)

IMBLTZTZ

  • Our customer service email is [email protected]
  • Customer service number is +255 784 107 999.
  • We are available from 9am – 5pm, Monday to Friday , Saturday until 1pm.

  • Please visit the branch
  • Please email us  [email protected] for assistance
  • Please call Customer service number is 0784107999 for assistance.

See in the below link

Wakala Locator

  • Please visit the branch for assistance

  • Please email [email protected] for assistance
  • Please call Customer service number is +255 784 107 999

  • Current Account
  • Bonanza Account
  • Tunaweza Women’s Current Account
  • Tunaweza Women’s Group Account
  • Jamii Account