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Customer Care
Postal address
Maktaba Square Building, Azikiwe Street,
P O Box 1509,
Dar Es Salaam, Tanzania
Frequently Asked Question
-
- PROOF OF IDENTITY (As applicable),
- Tanzanian National: Tanzanian national identity card/ valid voter registration card
- Non-Tanzanian National: Passport copies along with work permit or residence permit.
- PROOF OF RESIDENCE (Any One from below if NIDA card is not submitted)
- Utilities bill – DAWASCO/TANESCO Bill
- Letter from Government/Local authority
- Tenancy Agreement
- Letter from employer confirming the residential address.
- TIN certificate clearly mentioning plot number and street address.
- OTHER REQUIREMENTS
- One Passport size photograph of the authorized signatory is required.
- Staff Introduction letter for salary account
- Minimum initial deposit amount as per account type
- To apply for business, home, or personal loans, kindly provide your contact details. Our credit officer will contact you to understand your needs and customize a solution accordingly.
Call us through +255 784107924/+255 784936
- You can obtain the Infinite Card by having a Select Account.
Qualify with an average monthly income of ≥10M or a portfolio balance of ≥TZS 50Mil
Requirements
- Copy of Travelling passport
- Travelling tickets or departure and return dates.
- Area of destination
- Premium to be paid upfront.
Benefits
- Provides Cover against emergence medical attention when abroad.
- Cover Personal Accidents in Means of Public Transport such as accidental death, accidental partial disablement, and total disablement.
- Covers various personal assistance such as delivery of medicine, 24hrs assistance services and Hijack in means of public transport.
- Covers Loss of baggage and luggage delays
- Covers personal liability.
- War and terrorism ( Medical expenses only)
- Access your statement through internet banking or get a mini statement on RafikiChat.
- TISS: TZS 10,000 (this will change on 1st Jan 2024)
- EFT: EFT TZS 4,000
1.Select Account : Average monthly income of ≥10M or portfolio balance of ≥TZS 50Mil;
2.Moja account : under 35 years; ∙ Generally Salaried Individuals with average monthly income ranging from 500k to 5Mil;
3. Everyday Account : Self Employed or Salaried Individual with average monthly income between 5M to 10M
- Mortgage
- SME Loan or Overdraft
- Cash Cover on Fixed deposit
- Personal Loan
- USSD *150*32#
- Please visit the nearest branch for this service.
| Main Branch
Indira Gandhi / Mosque Street, P O Box 1509, Dar es Salaam Tel: +255 22 2117880 Mob: +255 754 983 512 Working Hours : 9am – 17:00pm |
Maktaba Branch
Maktaba Square, Maktaba Street, P O Box 1509 Dar es Salaam Tel: +255 22 2127330/1/2/3/5 Mob:+255 784 618 611 Working Hours : 9am – 17:00pm |
Nyerere Branch (Quality Center Branch)
G5, Quality Center Mall Nyerere Road, P O Box 1509, Dar es Salaam Tel: +255 22 2864806/7/8 Mob:+255 755 031 394 Working Hours : 9am – 17:00pm |
| Kariakoo Branch
Plot No. 21, Livingstone Street, Kariakoo, P O Box 1509 Dar es Salaam Tel: +255 22 2181072/74 Mob: +255743 845 589 Working Hours : |
Arusha Branch
Sunda Plaza, Ground floor, P O Box 16821 Arusha Tel: +255 27 2546159 Mob: +255 754 695 060 Working Hours :8:30 am – 4 pm |
Mwanza Branch
Gradia Tower, Uhuru Street, P O Box 412, Mwanza Tel: +255 28 2981018/19/20 Mob: +255 753 682 845 Working Hours : 8:30am -4pm |
| Oysterbay Branch
Plot 344, Toure drive / Ghuba Road, P O Box 1509 Dar Es Salaam Tel: +255 22 2600393/5 Mob: +255 755 922 343 Working Hours : 8:30 am – 04:00 pm |
Moshi Branch
Plot No4, Block A Rindi Lane, Moshi Tel: +255 277 50510 Mob:+255 754 370 435 Working Hours : 8:30am -4pm |
- TT transfer
- Western Union
- Brisk (Instant payment with other I&M countries)
- EAPS (east African countries)
- Rapidex – (Indian expatriates sending rupees to India)
IMBLTZTZ
- Our customer service email is [email protected]
- Customer service number is +255 784 107 999.
- We are available from 9am – 5pm, Monday to Friday , Saturday until 1pm.
- Please visit the branch
- Please email us [email protected] for assistance
- Please call Customer service number is 0784107999 for assistance.
See in the below link
- Please visit the branch for assistance
- Please email [email protected] for assistance
- Please call Customer service number is +255 784 107 999
- Current Account
- Bonanza Account
- Tunaweza Women’s Current Account
- Tunaweza Women’s Group Account
- Jamii Account