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Customer Care

[email protected]

Postal address

Maktaba Square Building, Azikiwe Street,
P O Box 1509,
Dar Es Salaam, Tanzania


Frequently Asked Question

    • PROOF OF IDENTITY (As applicable),
    1. Tanzanian National: Tanzanian national identity card/ valid voter registration card
    2. Non-Tanzanian National: Passport copies along with work permit or residence permit.

     

    • PROOF OF RESIDENCE (Any One from below if NIDA card is not submitted)
    1. Utilities bill – DAWASCO/TANESCO Bill
    2. Letter from Government/Local authority
    3. Tenancy Agreement
    4. Letter from employer confirming the residential address.
    5. TIN certificate clearly mentioning plot number and street address.

     

    • OTHER REQUIREMENTS

     

    1. One Passport size photograph of the authorized signatory is required.
    2. Staff Introduction letter for salary account
    3. Minimum initial deposit amount as per account type

  • To apply for business, home, or personal loans, kindly provide your contact details. Our credit officer will contact you to understand your needs and customize a solution accordingly.

  • See attached.

  • You can obtain the Infinite Card by having a Select Account.

Qualify with an average monthly income of ≥10M or a portfolio balance of ≥TZS 50Mil

   Requirements

  • Copy of Travelling passport
  • Travelling tickets or departure and return dates.
  • Area of destination
  • Premium to be paid upfront.

 

 Benefits

  • Provides Cover against emergence medical attention when abroad.
  • Cover Personal Accidents in Means of Public Transport such as accidental death, accidental partial disablement, and total disablement.
  • Covers various personal assistance such as delivery of medicine, 24hrs assistance services and Hijack in means of public transport.
  • Covers Loss of baggage and luggage delays
  • Covers personal liability.
  • War and terrorism ( Medical expenses only)

  • Access your statement through internet banking or get a mini statement on RafikiChat.

  • TISS: TZS 10,000 (this will change on 1st Jan 2024)
  • EFT: EFT 4000

1.Select Account : Average monthly income of ≥10M or portfolio balance of ≥TZS 50Mil;

2.Moja account : under 35 years; ∙ Generally Salaried Individuals with average monthly income ranging from 500k to 5Mil;

3. Everyday Account : Self Employed or Salaried Individual with average monthly income between 5M to 10M

  • Mortgage
  • SME Loan or Overdraft
  • Cash Cover on Fixed deposit
  • Personal Loan

  • USSD *150*32#

  • Please visit the nearest branch for this service.

Main Branch

Indira Gandhi / Mosque

Street,

P O Box 1509, Dar es

Salaam

Tel: +255 22 2117880

Mob: +255 754 983 512

Working Hours : 9am – 17:00pm

Maktaba Branch

Maktaba Square, Maktaba

Street,

P O Box 1509

Dar es Salaam

Tel: +255 22 2127330/1/2/3/5

Mob:+255 784 618 611

Working Hours : 9am – 17:00pm

Nyerere Branch (Quality Center Branch)

G5, Quality Center Mall

Nyerere Road,

P O Box 1509, Dar es

Salaam

Tel: +255 22 2864806/7/8

Mob:+255 755 031 394

Working Hours : 9am – 17:00pm

Kariakoo Branch

Plot No. 21, Livingstone Street,

Kariakoo, P O Box 1509

Dar es Salaam

Tel: +255 22 2181072/74

Mob: +255743 845 589

Working Hours :

Arusha Branch

Sunda Plaza, Ground floor,

P O Box 16821

Arusha

Tel: +255 27 2546159

Mob: +255 754 695 060

Working Hours :8:30 am – 4 pm

Mwanza Branch

Gradia Tower, Uhuru

Street,

P O Box 412, Mwanza

Tel: +255 28 2981018/19/20

Mob: +255 753 682 845

Working Hours :   8:30am -4pm

Oysterbay Branch

Plot 344, Toure drive /

Ghuba Road, P O Box

1509

Dar Es Salaam

Tel: +255 22 2600393/5

Mob: +255 755 922 343

Working Hours : 8:30 am – 04:00 pm

Moshi Branch

Plot No4, Block A

Rindi Lane,

Moshi

Tel: +255 277 50510

Mob:+255 754 370 435

Working Hours : 8:30am -4pm

  • TT transfer
  • Western Union
  • Brisk (Instant payment with other I&M countries)
  • EAPS (east African countries)
  • Rapidex – (Indian expatriates sending rupees to India)

IMBLTZTZ

  • Our customer service email is [email protected]
  • Customer service number is 0784107999.
  • We are available from 9am – 5pm, Monday to Friday , Saturday until 1pm.

  • Please visit the branch
  • Please email us  [email protected] for assistance
  • Please call Customer service number is 0784107999 for assistance.

  • Please find the attached list

  • Please visit the branch for assistance

  • Please email [email protected] for assistance
  • Please call Customer service number is 0784107999.

  • Current Account
  • Bonanza Account
  • Tunaweza Women’s Current Account
  • Tunaweza Women’s Group Account
  • Jamii Account